RugStudio

This was my first (and last) purchase from RugStudio. While the rug was attractive, when it arrived (past the date it was supposed to be delivered), I was annoyed to see that the inside of the packaging was dirty.. And therefore so was my rug. It had ...

WORST ONLINE CUSTOMER SERVICE EXPERIENCE in a lonnng time!Items were sent piecemeal and several took nearly 6 weeks to arrive. Part of my order was lost. No common courtesy and apology was offered but attempts to make sure I got the ...

Terrible customer service!!!  I ordered a small carpet from RugStudio and it arrived in a timely manner.  In three different areas the carpet was unravelling and it looked terrible.  I sent them numerous e-mails explaining that the carpet ...

I would give them 1 out of 5 stars so far.  Ordered 3 rugs and 2 rug pads.  First rug and 2 pads arrived without incident.  The website colors vs. what we received was slightly off, but was generally okay.  The rug size was off by a ...

Ordered rug on Sunday; credit card charged on Monday. Web site stated rug would ship in 2-3 days. They did not have the rug in their warehouse so it was to be shipped from the manufacturer in approximately two weeks. After 30 days I sent an inquiry ...

Placed my order on June 12th and received it by FedEx on June 17th. Customer service was excellent in assisting with a followup on my order. I have recently moved into a new subdivision and was the first occupant on my street and other orders

Buyer Beware. Rug arrived was nothing like what was ordered their online website. Horrible quality had chemical smell. Paid over $175.00 to send back to them. Worst customer service. Have many bad reviews. Will add one more to

Bought a rug and it was nothing like the photo on their site.  Spent $75 dollar sending the free rug pad and rug back.  Very disappointed

Delivery was very fast; however, the colors of the rug did not match the picture on-line. I just spoke to a friendly customer service rep and returning the rug will hopefully be easy, but I'll have to pay for shipping. I'm not sure I'll buy another rug

Customer Service was unhelpful and down right rude.  Rug pattern and color did not match picture on web site.  If they make a mistake YOU pay the price by paying for return shipping.  Also, shipping confirmation emails never sent. If rugs

Terrible experience with Studio Rug.  I ordered a rug a month ago and was informed that I would be getting a tracking number via mail w/in a week. I never got the email with a tracking number. The rug finally came but

So I go to RugStudio's website to order the rug my wife fell in love with. Super easy! Pick the right rug, input the sales info, and even had a coupon - score! The rug shipped for free and arrived wayyyyyy faster than I thought (even faster than

DON'T BUY A CARPET HERE!!!!!  THE WORST CUSTOMER SERVICE YOU COULD EVER EVER IMAGINE.  DON'T DON'T DON'T!!!  AND THE WORST PART ABOUT IT IS THEY DON'T CARE.  LOOK AT ALL THE OTHER BAD REVIEWS.  TRY WAYFAIR OR ANYONE ELSE. 

The worst experience I have ever had online shopping! Horrible dirty rugs and Very un helpfull people!This is the third rug I have ordered and the third time it was messed up. I just want my money back! I wish this place would go out or

So many good choices - it was hard to decide on just one rug. Got great customer service when it looked like it would take 2 months to get our rug. It arrived in under a week. Great quality, very fair price. Will definitely use them

Was disappointed with my order from RugStudio.  The colors on the website were very different from the actual colors of the rug I ordered.  They would not take ownership of this error or admit to a mistake.  I will not be ordering from

These people are horrible!!!! STAY AWAY OR YOU WILL GET SCAMMED!We spent $2,000 on four rugs. They made the error of sending us a larger version of one of our rugs. We contacted them immediately to proceed with fixing the error and

First off, I ordered a rug that was in stock and expected to ship in a week, but got an update that same day that it was out of stock and wasn't to ship for 6 weeks.  Then, no further updates and the rug arrived a month later (no email with ship

I had a horrible experience with Studio Rug.  I ordered a rug about two weeks ago and was informed that I would be getting a tracking number via mail w/in a week.  I never received a tracking number.  I emailed Studio Rug to find out more

I ordered my rug over the Internet and then called them on the phone because I was ordering a rug I had been told by a large chain retailer was no longer in production.  The lady at Rugstudio took the time to check that out for me while I was on the