HomeWeb Sites & Internet ServicesOnline Stores & Services
RugStudio

RugStudio

Overall service rating:  Store Rating: 3.0
Reviewed by 44 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-20 of 30 reviews Page 1 2   Next
Date Rating
Overall Rating:Store Rating: 5.0
 

Quality product, excellent value, firstclass professional and helpful staff, a good experience. Highly recommended.

by , Nov 13, 2013 Rated a Very Helpful Review
Selected rug that I wanted, (Moren Isparta Tabriz large area rug) but had to organise delivery to UK as RugStudio don't do this. To get quote for  shipping costs I had to get package weight and dimensions - it took Zac at RugStudio several days to ...
Read the full review
Overall Rating:Store Rating: 5.0
 

RugStudio Online Is Like a Magic Carpet Ride!

by , Nov 11, 2013 Rated a Helpful Review
I found RugStudio from a link on the macys.com Web site, and tried it because I was looking for a better deal pricewise on a good facsimile of a classic Oriental rug. The inventory on RugStudio was mindboggling, and the site was such a breeze to use. I ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Horrendous customer service - take your business somewhere else!!

by , Feb 5, 2013 Rated a Helpful Review
This was my first (and last) purchase from RugStudio. While the rug was attractive, when it arrived (past the date it was supposed to be delivered), I was annoyed to see that the inside of the packaging was dirty.. And therefore so was my rug. It had ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Took forever, lost order, wrong item sent, and response was extremely rude. SHEDS LIKE CRAZY

by , Jan 11, 2013 Rated a Helpful Review
WORST ONLINE CUSTOMER SERVICE EXPERIENCE in a lonnng time!Items were sent piecemeal and several took nearly 6 weeks to arrive. Part of my order was lost. No common courtesy and apology was offered but attempts to make sure I got the ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Would never buy from them again!

by , Apr 1, 2012 Rated a Helpful Review
Terrible customer service!!!  I ordered a small carpet from RugStudio and it arrived in a timely manner.  In three different areas the carpet was unravelling and it looked terrible.  I sent them numerous e-mails explaining that the carpet ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Frustrated and concerned about how these problems are going to be resolved.

by , Dec 16, 2011 Rated a Helpful Review
I would give them 1 out of 5 stars so far.  Ordered 3 rugs and 2 rug pads.  First rug and 2 pads arrived without incident.  The website colors vs. what we received was slightly off, but was generally okay.  The rug size was off by a ...
Read the full review
Express Reviews
Overall Rating:Store Rating: 5.0
 
Love the fast shipping, huge inventory and absolutely the lowest prices on the Internet.
by ,Jan 2, 2014
(Show)
I have ordered from RugStudio several times over the past 3 months and have been very happy with the quality of the rugs I chose as well as the service of this company. I will admit that it was a huge leap of faith to make such a large rug purchase sight
Read more
Overall Rating:Store Rating: 5.0
 
Very Satisfied Customer
by ,Dec 8, 2013
(Show)
I saw a rug in a room setting on the Houzz app.  It was available at the RugStudio and they had the best price and included the pad and shipping at no charge.  Their customer service was amazing.  Delivery was fast.  And, the rug
Read more
Overall Rating:Store Rating: 5.0
 
Excellent experience
by ,Nov 29, 2013
(Show)
Very satsified with my experience with RugStudio. My order arrived a lot sooner than expected. Very pleased with the quality. Would highly recommend RugStudio to anyone.
Read more
Overall Rating:Store Rating: 5.0
 
Excellent Customer Experience
by ,Nov 15, 2013
(Not Yet Rated)
My purchase with Rug Studio of a Kalaty 9x12 rug turned out fantastic.  This is my 3rd purchase and I've been please with each purchase.  This new rug is perfect and compliments my room so well.  More importantly was the knowledge,
Read more
Overall Rating:Store Rating: 1.0
 
Customer service was horrible and I was treated very poorly
by ,Oct 8, 2013
(Show)
I ordered a rug from Rug Studio based upon a picture with a bright and colorful rug.  The rug I received was drab, olive green, dark gold, and black.  I contacted customer service and was put in touch with the head of claims.  I was
Read more
Overall Rating:Store Rating: 1.0
 
TERRIBLE CUSTOMER SERVICE and mis-advertised carpets
by ,Oct 8, 2013
(Show)
Bought a rug from Rugstudio.com's clearance sale.  It arrived and looked NOTHING like the online photo (which I now realize had been severely airbrushed).  When I complained to the company, they were incredibly rude by phone and refused to pay
Read more
Overall Rating:Store Rating: 1.0
 
Stay away! Horrendous Customer Service!
by ,Aug 21, 2013
(Show)
Worst. Customer. Service. Ever! This business provided absoultely no assistance with a return, sticking me with 100% cost of return, which would have exceeded the cost of the item. They had the audacity to suggest I try selling the rug locally on Craig's
Read more
Overall Rating:Store Rating: 0.0
 
I have never seen a customer service this good. This company is amazing.
by ,Jul 25, 2013
(Show)
I ordered two small shag rugs from Rug Studio and received only one. I thought the other one was probably being shipped separately but it never showed up.   I emailed Customer Service and received an answer the same day saying this
Read more
Overall Rating:Store Rating: 5.0
 
Great Online Shopping and Service
by ,Jun 24, 2013
(Not Yet Rated)
I would definitely recommend RugStudio to others.  Although the rug I ordered had to be returned, the customer service was timely, polite, and very efficient.  I plan on shopping with them again due to the fact that they stand behind what they
Read more
Overall Rating:Store Rating: 5.0
 
Excellent quality, customer service and fast delivery.
by ,Jun 17, 2013
(Show)
Placed my order on June 12th and received it by FedEx on June 17th. Customer service was excellent in assisting with a followup on my order. I have recently moved into a new subdivision and was the first occupant on my street and other orders
Read more
Overall Rating:Store Rating: 1.0
 
The worst online purchase in 10 years! Horrible quality!
by ,May 6, 2013
(Show)
Buyer Beware. Rug arrived was nothing like what was ordered their online website. Horrible quality had chemical smell. Paid over $175.00 to send back to them. Worst customer service. Have many bad reviews. Will add one more to
Read more
Overall Rating:Store Rating: 1.0
 
Expensive!!!!
by ,May 3, 2013
(Show)
Bought a rug and it was nothing like the photo on their site.  Spent $75 dollar sending the free rug pad and rug back.  Very disappointed
Read more
Overall Rating:Store Rating: 3.0
 
Beware of colors not matching on-line picture. Otherwise, fast and friendly service.
by ,Feb 25, 2013
(Show)
Delivery was very fast; however, the colors of the rug did not match the picture on-line. I just spoke to a friendly customer service rep and returning the rug will hopefully be easy, but I'll have to pay for shipping. I'm not sure I'll buy another rug
Read more
Overall Rating:Store Rating: 1.0
 
BUYER BEWARE! Shop Elsewhere
by ,Feb 14, 2013
(Show)
Customer Service was unhelpful and down right rude.  Rug pattern and color did not match picture on web site.  If they make a mistake YOU pay the price by paying for return shipping.  Also, shipping confirmation emails never sent. If rugs
Read more
Showing 1-20 of 30 reviews Page 1 2 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 18 surveys Page 1 2   Next
Date Rating
Overall Rating:Store Rating: 3.0
 
Apr 29, 2008
(Show)

My first contact occured when the price adversited on the item was not the...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 29, 2008
(Show)

i wish they were more timely in processing the order and notifying me of the...
Read more
Overall Rating:Store Rating: 4.0
 
Feb 21, 2011
(Show)

Good quality rugs at a fair price. Really love the free shipping.
Read more
Overall Rating:Store Rating: 4.0
 
Dec 11, 2010
(Show)

First time customer. Items were NOT available for weeks with 2 expected...
Read more
Overall Rating:Store Rating: 4.0
 
May 9, 2008
(Show)

The colors in the rug are darker, and the red is browner than I expected, but...
Read more
Overall Rating:Store Rating: 5.0
 
Jan 20, 2011
(Show)

Very good experience
Read more
Overall Rating:Store Rating: 5.0
 
Dec 7, 2010
(Not Yet Rated)

Two of the rugs were drop shipped from another location. After a week or so I...
Read more
Overall Rating:Store Rating: 5.0
 
Dec 1, 2010
(Not Yet Rated)

nice rug, good service
Read more
Overall Rating:Store Rating: 5.0
 
Nov 29, 2010
(Show)

Best prices on Thimbleberries braided accessories.
Read more
Overall Rating:Store Rating: 5.0
 
Nov 20, 2010
(Show)

I had no problem with my order. It came within the specified delivery time and...
Read more
Overall Rating:Store Rating: 5.0
 
May 18, 2008
(Show)

Easy-to-use website, free shipping, and fast delivery.
Read more
Overall Rating:Store Rating: 5.0
 
May 14, 2008
(Show)

Great selection. Fair prices. Easy website. Smooth order and delivery.
Read more
Overall Rating:Store Rating: 5.0
 
May 13, 2008
(Show)

AOK
Read more
Overall Rating:Store Rating: 5.0
 
May 8, 2008
(Show)

Nice rugs --- Thank you
Read more
Overall Rating:Store Rating: 5.0
 
Apr 29, 2008
(Show)

Quality retailer. One who truly works to make and keep a customer. Wouldn't...
Read more
Showing 1-15 of 18 surveys Page 1 2 Next