Scuba.com

I needed an item that my local dive shop doesn't carry, they are not a dealer for this mfg. so I went online to find it. My search showed that SCUBA.COM had the item and was an authorized dealer. I placed my order for the part along with a couple of ...

Mine was a positive experience. I purchased a Zeagle Razor regulator with a 13 cu ft pony bottle and a pressure gauge. When I placed the order I thought I had selected ground shipping, but apparently the automatic shipping calculator compared my ...

I would recommend Scuba.com with the highest respect.  I have made several orders from them in the past.  I recently ordered a new diving system for my wife.  It consisted of an Oceanic Probe LX BCD, an Oceanic EOS Regulator w/ DVT, an ...

I placed my order exactly one week ago with Scuba.com for a shopping list of scuba do-dads that I needed for an upcoming trip. I waited, and waited all week for an update. Nothing. I was hoping for a confirmation of shipment email or ...

Terrible customer service. I went online to purchase a simple item and from there, will never shop at scuba.com again. Buyers Beware!!! First, I needed gloves, knife, and safety sausage for an upcoming trip in a little over a week away. I found some ...

Wow, I'm surprised to see the two previous posts - I've bought things on several occasions from scuba.com and have been impressed with their breadth of products, low prices, prompt delivery, and responsiveness.

I paid for expedited shipping. They shipped to wrong address costing me precious time and an additional $32+ to overnight to correct address. Scuba.com was unresponsive to my request to pay the overnight costs to correct their (admitted) mistake. Their customer service was rude and unbending. They also were flippant when I requested an escalation point. The customer service "manager" said she worked for "me, myself, and I".

They did not meet their "100% CUSTOMER SAT" commitment and I would not recommend purchasing from them.

If speed is of importance to you. Do not shop here. The delivery time was very slow. Took 10 days for a 2nd day air order to arrive. Ahhhhh!

I bought a wet suit from scuba.com and I got it on time and they had excellent instructors who helped me in getting the right suit and size.

This was the worst experience I have ever had with an online merchant. They charged my credit card and then notified me that the item I ordered wasn't actually in stock and that I had to pick a similarly priced item. After I chose one, they wouldn't get it to me for 2 1/2 weeks, which was well after the date I had entered to say that I needed it by. Customer service hung up on me when I called them, and they still charged my card after the order was canceled.

This is my second order with scuba.com and they have the very wide selection with most of the items in stock and also have very good prices. The last order was delivered on time without any problems and I think they are the best online scuba retailer. They have free shipping on lot of items. They also allow online order tracking and accept Google checkout which I used to get an extra $10 discount from Google.

Be careful in dealing with scuba.com/diversdiscount.com. They sold me a mask that based on their webpage description should have fit, but when I received the mask was too small. They told me that I would have to pay a 25% charge to return it. The representative on the phone was not pleasant to deal with. He talked down to me and was arrogant. Luckily I found a dive shop near where I live and dealt with them with good results. Scuba.com/diversdiscount.com was a bad experience. Also they have less in stock than what their web page says.

These guys were great. It was a pleasure to talk to a real instructor who had actually been in the water lately. I will use these guys again and again.

Was excited about buying in scuba.com becuase their good web page unfortunately they shipped the wrong product to me and it has been a difficult process to get the right product. What is really sad is that once you receive the order if it is incomplete or does not corresponds to what you order then it becomes your problem, not scuba.com.
You will have to pay the packaging and shipping to return the product and then they will refund it, this is a clear example of a company that thinks first of them and then the customers so be aware if you decide to buy from them.
As a last suggestion write down all the names of the people you talk to, and ask them to send you e-mails because they tend to either "forget" or is not on "record".
Very bad experience with them with lots of energy and time for something that was totally their fault.

I was very please with my purchase! It was delivered very quickly and I was, as always, satisfied with Scuba.com! I would never hesitate to recommend scuba.com to my friends. As I look through all the products you sell and compare them to other stores, I am amazed at the price difference, I will make all my purchases here now (with the exception of a mask, as it is best to try before you buy.