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Securemart.com

Securemart.com

Overall service rating:  Store Rating: 3.5
Reviewed by 89 customers
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Overall Rating:Store Rating: 2.0
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Poor communications and customer care

by notselrach , Dec 14 '04
I ordered an item on the 3rd of December. When I ordered it I checked to make sure it was in stock. It was. I assumed that I would have it in time for Christmas. The blurb on the site said it would ship in 3 to 5 days with some time for processing. ...
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Overall Rating:Store Rating: 5.0
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First rate from start to finish....AAA+++
by hermanator ,Jul 06 '04
It was a pleasure to shop with this merchant! First class merchandise (Dymo Label Maker 330 and labels) and speedy delivery...will be shopping with these pros again!
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Overall Rating:Store Rating: 4.0
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Would do business with them again
by goodhands ,May 27 '04
Ordered on Tuesday, was promised 3-5 day shipping, received the item the following day. Item did have slight shipping damage, Easily repaired. Not sellers fault in my opinion
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Overall Rating:Store Rating: 1.0
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Lousy!
by moonj ,Feb 15 '05
Called 3 three separate times(days)to verify credit card payment had gone through after ordering. Was told Items shipped so payment went OK. Item's were received. 2 Months later they called telling me that payment had NOT gone through and the Customer Service Manager treated me like a deadbeat in following e-mails while I was checking my bills to find out what happened.
No More for me thanks.
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Overall Rating:Store Rating: 4.0
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i really like buying in their site, very good service
by galife ,Jun 08 '04
I will definately shop there again, and soon.
I really hope all shops will be like them..
the shipping was very fast and the product arrived in great shape.



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Overall Rating:Store Rating: 0.0
 
POSITIVE EXPERIENCE
by rmf1 ,Jun 28 '04
I had a positive experience. I ordered an Olympus Digital Recorder one day in June 2004, was notified at the end of the day by email that my order was shipped, and it was received 2 days later in perfect condition.
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Overall Rating:Store Rating: 5.0
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Fast, Professional, Friendly and great prices!
by anubis55 ,Apr 23 '04
Well, I have to say that talking to actual people now days about your order (who live in this country, not India or Malasia) is getting rarer - BUT!! - Securemart and especially Terry, were absolutely great in helping me thru a bank glitz on an order for a Canon Scanner. Terry was so totally professional, that I decided to upgrade my original order to a more expensive Canon Scanner - which they had the best price of anybody else in the galaxy - and the shipping was included for free, so what a deal!! Very highly recommended, friendly, smart - check them out, and please ignore any negative feedback from moronic customers who can't get their feeces together.
I will definately shop there again, and soon.
Munroe
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Overall Rating:Store Rating: 1.0
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Price not worth the hassle
by whatsitworth ,May 21 '04
BEWARE - The stock status is not real time information. They can be completely out of stock and still show it as in stock. They cannot tell you when an out of stock item will ship. Also they do not contact you if your items are delayed and become irritated when asked why they were not shipped. I recommend calling them every day to be sure they are processing your order. Very poor customer service.
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Overall Rating:Store Rating: 4.0
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I would do businesses with them again certainly.
by ngmwngpnt ,Nov 25 '04
I ordered z-5500 logitech speakers at midnight of Thursday. I got it on Wednesday. It's great. Everything is in a good condition. The service is good. If they have a shipping on Saturday, it would be perfect because I could have got it faster. Furthermore, I give 4 out of 5 points on their services. Thanks, Securemart.
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Overall Rating:Store Rating: 5.0
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I'm glad I discovered Securemart.
by stansings ,Aug 26 '04
I placed an order for a new power supply on Monday, received it on Wednesday. Got a most excellent price. I will not hesitate to order from Securemart again.
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Overall Rating:Store Rating: 1.0
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poor
by axellexa ,Mar 04 '05
poor, very, very poor.
The item I chose was sent to me with a two-week delay.
I am very angry and disappointed.
I called securemart.com several times and they had always an excuse for the delay.
They were promising me a fast shipment but they regularly failed to maintain their promise.
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Overall Rating:Store Rating: 5.0
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Excellent prices, smooth transaction. Recommend.
by tenorbec ,Feb 02 '05
Website was easy to navigate, smooth checkout, received email confirmation with tracking number quickly. Ordered on Friday, received Tuesday in excellent condition. Smooth, prompt, hassle free, excellent pricing. Will shop here again.
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Overall Rating:Store Rating: 1.0
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Poor service. No follow-up or return of inquiries
by nancyb46 ,Dec 03 '04
Ordered a two xmas presents on 11/17/04 and told that I would receive shipping confirmation in 24-48 hours. Waited until 11/28/04 to send an email for status. Finally on 12/2/04 I called and talked to a customer service rep to check status and was told that my order had been cancelled due to being out of stock and that they had been "too busy" to let me know.
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Overall Rating:Store Rating: 1.0
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Very bad service.
by jweit ,Jan 11 '05
I ordered a ATI Radeon X600Pro PCIE16 256MB DDR Video card on 01/01/2005. It was listed as IN STOCK. The Order Status was Received 01/01/2005 15:12 and being processed. Seven days later I checked the order status, there was NO change in the information. The site lists 24/48 hour Response time. Another two days pass and I check again. Still NO change in status so I call them at MY expense, they have NO toll free number. They inform me now that the product is out of stock. I'll give them a few more days to make good on their promise to deliver or I'll cancel the order. It depends on them.
I am very unhappy with the run around I have been getting. I do thousands of dollars worth of online computer shopping for computer components and this is the 1st time I have had such a terrible experience. If they don't come through on their promises soon I'll go back to my tried and true suppliers.
Jweit
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Overall Rating:Store Rating: 5.0
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Excellent shopping experience highly recommended.
by texshopper ,Apr 15 '04
I ordered a NEC Diamond Pro 930sb Monitor on Monday and it was delivered on Wednesday, I happen to live in Texas and one of Securemart's distribution centers is in the Dallas area so FedEx free grnd shipping worked well. The Monitor was delivered 1 hour before I received an email with the tracking #. I would recommend Securemart.com without hesitation.
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Showing 1-15 of 62 surveys Page 1 2 3 4 5 - View all   Next
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Overall Rating:Store Rating: 4.0
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Feb 28 '05

The only concern was that the box was OPEN. Don't know if the carrier opened it then put it in a plastic bag or it was shipped like that. Contents in the box seemed to be OK
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Overall Rating:Store Rating: 5.0
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Sep 07 '04

Ordered on Line, no problems. Was shipped on time and arrived on time, no problems. Secure Mart is a great place to buy.
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Overall Rating:Store Rating: 4.0
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Aug 17 '04

very good, i call about when product was shipped person on phone " said product was on back order". after talking to person he found product in one of you warehouses and shipped PDQ. thank you for very good service. thank you frank
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Overall Rating:Store Rating: 5.0
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Oct 08 '04

Great experience all the way from the online ordering through receipt of the product. Will shop with Securemart.com again if they have the lowest price on what I'm shopping for.
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Overall Rating:Store Rating: 2.0
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Nov 09 '04

Item was and is still shown in stock on web site, but apparantly has not yet come in to Securemart warehouse. Have been given supposed dates for arrival and shipping, but all have passed. 2 weeks and waiting!
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Overall Rating:Store Rating: 5.0
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Dec 02 '04

The online experience was informative,easy to understand and had one of the best pricing of all merchants I saw.I would recommend securemart.com highly This is what gets me to buy. Thank You for your dedication to consumer confidence!
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Overall Rating:Store Rating: 3.0
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Aug 24 '04

the only problem is that two of the items were not in syock and were placed on backorder. they gave three different dates of expected recieval of stock, and i had to tell them to process my order to receive the one that was in stock. otherwise excellent contact when i needed to call
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Overall Rating:Store Rating: 5.0
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Jan 30 '05

They did a good job, prompt,efficient and friendly. A very pleasant experience. Thank You
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Overall Rating:Store Rating: 5.0
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Aug 28 '04

I had no prior experience with this merchant, Securemart.com. I took a chance, and I found every aspect of my transaction to be first-rate: ordering, follow-up phone inquiry, e-mail processing updates, on-time delivery, and the product itself. I would patronize this merchant again.
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Overall Rating:Store Rating: 3.0
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Aug 29 '04

Shopping and purchase went as advertised. Tracking number and carrier should have been sent w/email announcing shipment but had to call to get it and the customer service rep copped and attitude. Once in hand article arrived on time
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Overall Rating:Store Rating: 5.0
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Jan 08 '05

Discovered the printer I wanted by doing research in several places, then looked for best price and reliability of the merchant. Got both with Securemart.com. Very pleased with the purchase and the product. Thanks.
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Overall Rating:Store Rating: 4.0
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Sep 15 '04

Good shopping experience. Easy website to navigate and user friedly.
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Overall Rating:Store Rating: 5.0
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Aug 31 '04

we plan on buying our next digital camera from you folks, a canon pro-1....we were very impressed with your service and prices...thanks so much! jim and linda amrine
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Overall Rating:Store Rating: 5.0
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Sep 07 '04

Slam dunk -- the process just worked. No hassle, no harrange, just delivery as ordered.
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Overall Rating:Store Rating: 3.0
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Sep 08 '04

The orer was processed and delivered according to my expectations.
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Showing 1-15 of 62 surveys Page 1 2 3 4 5 - View all Next



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