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ShoeMall

ShoeMall

Overall service rating:  Store Rating: 4.5
Reviewed by 3687 customers

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Showing 1-20 of 45 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 2.0
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A not too happy customer

by , Dec 6, 2012 Rated a Helpful Review
I bought from Shoe Mall several times. Shoe Mall is a good company as long as they deliver the right pair of shoes you order the first time. It is not an easy exchange. My bad experience started when I used their return label to send back the shoes for ...
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Overall Rating:Store Rating: 1.0
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Be aware: really bad customer service

by , Dec 15, 2011 Rated a Helpful Review
I ordered a pair of Ashleey wedge boots. They arrived on time, but the inside lining on both boots was wrinkled towards the front of the foot and it bothered me when walking. I called custmer service, and the lady I talked to (I didn't ...
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Overall Rating:Store Rating: 1.0
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Terrible Customer Service

by , Nov 17, 2011 Rated a Helpful Review
I ordered a boot from ShoeMall three months ago. The ship date was continually moved up and when I learned that the date was moved to December, I called to cancel my order only to learn that my order had shipped out.When I called to see if I ...
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Overall Rating:Store Rating: 1.0
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Save yourself from this horrible shopping experience!

by , Jul 7, 2008 Rated a Helpful Review
I ordered a pair of sandals. I tracked the package through FedEx and kept calling them when the expected delivery date had past. I kept explaining to them I wanted the shoes for my vacation. They kept telling me to wait a few more days that they were ...
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Overall Rating:Store Rating: 1.0
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Beware of good deals, you probably won't get the shoes

by , May 8, 2007 Rated a Helpful Review
I was twice attracted by great sale prices on half a dozen shoes. I went through the ordering process fine, believing the shoes were in stock (that is what the site said). The ordering process is no faster or better than your average on-line store. I ...
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Overall Rating:Store Rating: 1.0
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SLOW SHIPPING, BAD CUSTOMER SERVICE, DON'T BLAME THE CLIENT!

by , Apr 17, 2006 Rated a Helpful Review
It took 10 days to receive my order, which was placed by calling Customer Service. They sent the wrong shoe size, so I had two options: send the shoes back (takes a bit longer according to them because it's a "different process"), then receive the ...
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Overall Rating:Store Rating: 5.0
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Great selection and service

by , Feb 15, 2005 Rated a Very Helpful Review
In getting ready for spring, I decided a new blue and white seersucker sports coat was necessary and figured a pair of two-tone saddle oxfords would go well with it. However, it's next to impossible to find saddle oxfords in my neck of the woods -- two ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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bad
by ,Dec 24, 2012
(Show)
HiI bought shoes on the blackfriday, the shoes arrived how I asked, but they did not fit, then I sent the shoes to them to exchange by major number and they said that they did not have, then I asked to exchange to another and they did not
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Overall Rating:Store Rating: 1.0
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Shopping at Shoe Mall cost me money. I will not shop with them again.
by ,Nov 4, 2012
(Not Yet Rated)
I ordered 4 pairs of shoes.  I under the impression I could ship back the shoes at my expense therefore not incurring the return shipping costs. I returned all 4 pair of shoes.  When I reviewed the return reimbursement, it was short by
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Overall Rating:Store Rating: 1.0
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slow shipping, expensive return shipping costs, unresponsive customer service
by ,Aug 23, 2012
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I experienced very disappointing customer service with shoemall. I ordered shoes for my daughter back to school a month ago. Sent back the shoes for size exchange as they did not fit. After 10 business days, I contacted shoemall to check on status. Was
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Overall Rating:Store Rating: 1.0
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Terrible return policy...they don't give full disclosure.
by ,Mar 14, 2012
(Not Yet Rated)
Beware of the "Easy Return" scam run by Shoemall when paying through Amazon or PayPal.  They don't tell you that you can't get automatic returns and you end up having to pay almost $10 to return them PLUS you have to physically go into the Post
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Overall Rating:Store Rating: 1.0
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DON'T DO IT!!!
by ,Feb 29, 2012
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DON'T DO IT!!!  Costumer service is awful!!!  I changed my mind and wanted to cancel the order they told me it was already shipped.  I called at 7:30 am ordered it 10 pm the night before.  RIGHT!!!  The worst part is the woman
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Overall Rating:Store Rating: 1.0
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Buyer Beware
by ,Sep 27, 2011
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I purchased a pair of boots from Shoe mall.  They did not provide the tracking information.  After a few weeks, I contacted the company and they told me that A) the package had been delivered and B) since they had tracking, that they didn't
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Overall Rating:Store Rating: 1.0
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I would never trust Shoemall.
by ,Jul 9, 2011
(Not Yet Rated)
Totally sucks.  I ordered a pair of Frye boots and they sent me USED boots.  The boots had scuffs, wear on the heels and at the top of the boot, the leather was broken in at the part where your foot bends when you walk.Who sends used
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Overall Rating:Store Rating: 5.0
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satisfied customer
by ,Jul 7, 2011
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I ordered a pair of dress shoes of a type I already owned (the old pair got chewed by our puppy!).  Shoes arrived promptly and were exactly as I expected.  Customer service was also great: I entered the wrong address when I placed the order
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Overall Rating:Store Rating: 1.0
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Worst site you could ever shop at-
by ,Jun 15, 2011
(Show)
DO NOT DO BUSINESS WITH THESE CROOKS!!!!!!!!!Never received the shoes and they kept  (for 6 months) saying they could not issue a refund because when I had not received the goods I had contacted my credit card company. Once the money was charged
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Overall Rating:Store Rating: 1.0
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NEVER AGAIN
by ,Jun 3, 2011
(Not Yet Rated)
I ordered a pair of IN STOCK shoes 6 days ago. I called today, they still have not been shipped. Customer Service claimed it was because there was a problem procesing my check card, but I monitor my online bank account, and the money came out the day of
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Overall Rating:Store Rating: 4.0
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Accurate description, Free shipping, fast delivery!
by ,May 19, 2011
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Ordering was easy via PayPal but would have liked to see Google checkout as well. Shipping was FREE and I received confirmation immediately. Package appeared to have shipped the same day and arrived at my door 6 days later. This included a weekend
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Overall Rating:Store Rating: 1.0
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They do NOT abide by their own return policy. Never use for gifts!
by ,Feb 16, 2011
(Show)
Never ever ever deal with this company for gift purchases. Their return policy is a total lie. I spent $8 returning a $43 pair of shoes and gave them a list of 6 items under $43 to send as a replacement because if you don't order a replacement at the
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Overall Rating:Store Rating: 1.0
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"Free Shipping" might mean you never get your shoes.
by ,Feb 10, 2011
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My order on January 19, 2011 went through fine. The price was great, and I was delighted as this was the last pair they had in my size. The order was shipped by FedEx Smartpost the next day. Today is February 10, 2011 and I still do not have these shoes.
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Showing 1-20 of 45 reviews Page 1 2 3 Next

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Showing 1-15 of 3,716 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 1.0
 
May 12, 2013
(Show)

On 4/30/13, I ordered two pairs of shoes, one of which was to be shipped on...
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Overall Rating:Store Rating: 1.0
 
Nov 20, 2012
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I was told there would be no return charges. Free delivery and free returns....
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Overall Rating:Store Rating: 1.0
 
Dec 6, 2010
(Not Yet Rated)

I placed an order for 4 pairs of shoes on 18 November. Due to the insistent...
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Overall Rating:Store Rating: 1.0
 
Jul 27, 2010
(Show)

I cancelled the order (shoes were in stock apparently)after waiting 5 days for...
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Overall Rating:Store Rating: 1.0
 
Mar 29, 2010
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I was given incorrect information 4 of the 5 times I called. I finally...
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Overall Rating:Store Rating: 1.0
 
Mar 14, 2010
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I was so excited when I got my order. Everything did fit just right, looked...
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Overall Rating:Store Rating: 1.0
 
Feb 10, 2010
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this was an online purchase. I ordered two times as your Co. said my credit...
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Overall Rating:Store Rating: 1.0
 
Oct 14, 2009
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The picture of the boot looked black, the color description was weird. I...
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Overall Rating:Store Rating: 1.0
 
Aug 16, 2009
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I purchased two pairs of shoes on line on the evening of Aug. 4. The very next...
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Overall Rating:Store Rating: 1.0
 
Jul 9, 2009
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given that other vendors do NOT charge shipping--in either direction--and...
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Overall Rating:Store Rating: 1.0
 
Apr 27, 2009
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I have a narrow foot and a very narrow heel. ShoeMall carries narrow sizes,...
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Overall Rating:Store Rating: 1.0
 
Nov 23, 2008
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The sneakers were too small. To return them I had to use the self-addressed...
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Overall Rating:Store Rating: 1.0
 
Oct 18, 2008
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softt shoes were offered at excellent price, according to data base, my size...
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Overall Rating:Store Rating: 1.0
 
Oct 15, 2008
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Sent the wrong shoes - I called your customer service and someone was suppose...
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Overall Rating:Store Rating: 1.0
 
Sep 18, 2008
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If this is the kind of experience I will have when I try to do business with...
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Showing 1-15 of 3,716 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next