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May 09 '06
When contacting Customer (NO) Service, I could only get their voice mail and never got a call back or an e-mail. they were totally unresponsive to my contacts. When I tried to send an e-mail to the link on their web site, the e-mail bounced back to me as invalid. In short, I could not get any Customer Service!!!
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Dec 07 '05
Merchant seemed very disorganized. A partial order was shipped with no indication in the order or online as to what happened to the other items ordered. It took 2 phone calls and emails to finally resolve the issue. Not even a hand written note with the first shipment that other items were back ordered. No tracking information offered.
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Dec 07 '05
Good Service, Quick Delivery. Thank you!
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Dec 07 '05
I was pleased on how everything went so smooth. I was happy with my product, my price, and my shipping.
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Dec 07 '05
Excellent prices and fast delivery of name brand product
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Dec 07 '05
It was easy and quick. I got the order as promised and love the convenience of shopping on line.
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May 06 '06
GOOD
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Dec 07 '05
Great Serive, fast shipment, very nice customer service product arrived as advertise. Thank you
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Dec 07 '05
The lenses were easy to locate. I didn't have my prescription handy, but as far as I know my Doctor was contacted and you acquired the prescription. Thanks for the service. I will be buying my next contacts from you.
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Dec 07 '05
Great service, excellent pricing. Very pleasent experience. - Thank you
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Dec 07 '05
on the question of whether phone call or mail in needed, actually it was a fax they needed, the prescription for the corrective lenses
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Dec 07 '05
confirmation email of the shipping order was not provided.Also, the lenses were expensive compared to other merchants. However I like the idea that you don't need to fax the prescription of the lenses.
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Mar 22 '06
Initial Order was easy and the product I was looking for was offered at a low price. 4 days after I ordered the contacts, I looked ot see if they had been shipped yet, but the website indicated that my order was still being processed. I was concerned that they wouldn't arrive in time (prior to an extended vacation), so I called Shoplens and the Customer Service Agent was very friendly and said she would look into it and call me back. She called back within 5 minutes to let me know that the lenses had been shipped and should arrive the next day (which they did). 4 or 5 days after I received the lenses, I got an email from Shoplens saying that my lenses had been shipped. Overall, I was happy wiht the service and the product, but I think the web site and the updating of the order could use a little work. I will still happily use Shoplens again in the future.
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Dec 17 '05
I need to exchange the contact lenses for my left eye because I ordered the wrong power/strength. I have tried to contact ShopLens.com's customer service (through several emails and phone messages)for a week now and have not been able to get through to anyone.
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Mar 17 '06
So far i have not received anything I am still waiting on my lens which i ordered 03/03/06 and paid for quick shippment i have not called but getting ready to just get my money back and go else where customer service where is it???
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