SportStop.com

I ordered a gift, they accepted my payment, but neglected to advise me that the item was not in stock. When I had not received it and called to find out, only then did I learn this. when I asked for other arrangements, I was told that shipping would be an additional $40 and that I 20% restocking fee would apply if I didnt receive the item on time and wanted to return it.

The skinny: I am frustrated. I never received what I ordered, and the whole process took way too long. But at least they refunded my money - though they were supposed to be shipping me what I ordered!
I ordered a special order item with the knowledge that it could take 3-4 weeks for shipment. 22 days later I received an e-mail (in response to my e-mail asking about the status of the order) saying that the manufacturer no longer had the product in stock. They kindly offered three similar products they had in stock from the same manufacturer at a 10% discount.
The next day I called them for one of those items and they said they couldn't ship it until the following Monday (at that point, 6 days later) because they were moving their warehouse.
The Thursday following the day they were supposed to ship it I called them and got no answer. Then I noticed that two days prior they refunded my money.

Matt Fitzgerald

I bought snowboard bindings from this website last month. I had originally ordered the bindings from another website but canceled the order after a bad experience with them. It was an inventory issue which actually ended up happening with sportstop as well. Unlike the company from which I had previously ordered, sportstop's customer service was prompt, friendly, and professional in their response. They resolved the issue immediately and I received the bindings about a week later. I was very happy with my dealings with sportstop.com and would recommend them to anyone looking for good prices and great customer service.

Huge selection and reasonable prices on everything.  All the top brands.  All the gear you could image from heads to goals to balls to protective in all sizes and colors.
Delivery is very fast and they actually have an 800 # if I need to talk to a human. 
Everything worked out great.