SquareTrade Inc

Nothing more to say then the best customer service I have had in over 20 years.

They tried to help me with the manufacture’s warranty; item was only 1 month old. When the Manufacturer sidestepped their responsibility to replace the item, Square Trade said no problem and quickly credited my pay pal account.

I am very satisfied with square trade! They did not give me any hassle at all and paid me for my phone (which could not be fixed) in a timely manner. Would recommend them to anyone!

When I first purchased the warranty from SquareTrade I was a little suspicious but decided to try it anyway since I parched a refurbished item that didn't have the manufacturer's warranty. When I filed the claim, a representative immediately answered the phone and it took just a few minutes to answer some basic questions. They sent me the shipping label via email and all I had to do was to ship the item. They sent me an update every step of the way and a few days later I received a full refund.

I am a first time user.I bought an Apple 40gb Ipod from ebay and was offered the Square Trade warranty. At the time of purchase I had no idea I would be using it so soon,but the unit did not work for long before failure. I'm glad I purchased the warranty,I had no problem getting a warranty claim through and full re-embursement price. Thanks to Square Trade for offering such a great service. I am a very satisfied customer.

I am very satisfied with my Square Trade Warranty. I bought the warranty for pennies. They replaced the product after a year of ownership. The warranty claim was handled with wonderful speed and accuracy. Communication was stellar. I'm so pleased with Square Trade, that I just purchased another warranty for a recent purchase. I would highly recommend Square Trade to any consumer.

They provide a great service, and it was easy to file a claim. I had a very unique problem with the cell phone I had gotten, and they went ahead and refunded my money for that phone upon receiving it in the mail, and they paid the postage. The person I spoke to on the phone was respectful, and polite. They asked me some simple and easy to follow trouble shooting questions, then started the claims process. I will definably use their service again.

Very easy to work with. Quick resolution of claim. They refunded my full purchase price when item gave out a year after the purchase.

Warranties easy to purchase and a good value. Customer service excellent when I called regarding a problem with my purchase. Return process excellent as well, and refund was promptly made.

My car stereo amplifier failed after about a year and a half. I thought to my self "great here we go! Man am I going to get the run around with squaretrade." But thats not the case at all. Tech support was fast and friendly. My amp couldn't be fixed economically(would cost way more than the amp is worth to send it in, fix it,then ship it back) so they sent me an affidavit, I signed it, faxed it in and in less than a week I had my full purchase price refund. No run around here. I have 5+ warranties with Squaretrade and will continue to buy all my warranties through them because of the affordability and fast friendly service. Thank You Squaretrade. Jeff from Ohio.

Square trade did a wonderful job. When my daughter had phone problems the people at square trade tried to diagnose the problem. When we were unable to fix it they immediatly arranged a refund. I will insure all my equipment with them in the future.

My experience with square trade was, to say the least outstanding in every aspect. They where very easy to work with, They even paid the postage to return my phone. They kept me well informed on every step of the return process. Thanks Square Trade for a job well done.( I got a new warranty on my new phone as well.)

I bought a video card off Ebay that was refurbished. Seller indicated no warrantee but suggested SquareTrade. I bought the Sqauretrade warrantee. Video card worked for about two weeks then died. Took it to a computer shop to verify the problem. Filed a claim with Squaretrade. Was told warrantee not good until after 60 days of use. So I am out the purchase price of the video card. After further complaint, SquareTrade offered to cancel my warrantee and refund my money. Whats the use of having a warrantee if it doesn't provide full coverage.

This was one of the best online interactions I have had in recent memory.

I had bought a JVC MiniDV camera from eBay several months ago and the vendor offered a extended warrenty for the unit. I was skeptical on how well this would really work but it was cheap enough that I decided, why not?

After 6 months or so, the camera decided to zoom in all the time on it's own. Nice.. seems to be a weak spot of this type of camera but I decided to test Squaretrade and file a claim for 160 bucks.

I was pretty worried that things would not work as they claimed it would. But, without too long of wait, I had a decent and helpful person helping me on my claim. Once I shipped my dead MiniDV recorder back to the SquareTrade, it was just a few weeks before I was sent a notice saying that my money was in my PayPal account. I had several emails prior giving me notice about the shipping of the unit, it arriving and so on. All in all, it was a painless experience and I was quite satisfied with the outcome.

Customer service was great, very polite and helpful. They refunded my money within 5 days, I am very pleased with Square Trade. I purchased another cell phone with the money I got back from the warranty and I did buy a warranty again for my new phone, they even gave me a 10% off the warranty on my second phone and even though the phone I purchased the second time was more expensive I ended up paying about $7.00 dollars less than the warranty I got for my first phone. I would totally recommend their services.

Each step took longer than expected or that Square Trade indicated it would. The packaging took over an extra week to arrive. I received an email that seemed to indicate that my item was being repaired. After twice the indicated time had passed I had to inquire to find out what was happening.

Customer Service was excellent once contacted they settled my claim for the full amount. No shipping costs were deducted, I guess as partial compensation for all my waiting.