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by prasadhedge , May 25 '09
Stollers.com has awful customer service and cant be trusted based on my experience.They advertised the Stokke Complete package for $899. They had it advertised on special for 30% off. However, when you tried to place an orfder the site would not ...
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Bogus Return Policy. Will never purchase anything from that company again.
by cantona766 ,Sep 19 '09
Be careful about their seemingly generous 30 day return policy.
I ordered the Combi Cosmo Travel System from Strollers.com and was initially pleased with the price and free shipping. However, the Combi Shuttle infant car seat base could not be secured properly and remained loose in both my Honda Accord and Volvo S60. I don't think it's due to my incompetence because we ended up buying a Graco Snugride which worked great. I tried to return the product but quickly learned that it would economically more feasible for me to keep it instead. First, Strollers.com will charge me $24 for the "free shipping" since I'm returning the product. Second, I will have to mail the travel system back to them on my own expense. Went to UPS and was quoted a price of $80 for shipping. It turned out the $24 is a special corporate rate which I, as an individual consumer, am not eligible for. Hmm, if it's going to cost me over $100 to return the travel system, I guess I won't be returning the item after all. Brilliant strategy by the company to prevent returns. Should have purchased it from BabiesRUs instead which has a great return policy.
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Bad experience
by jrsouth ,Jul 18 '07
Ordered a schwinn bicycle trailer from Strollers.com. The sent me a double strollers instead. I refused shipment and contacted the company and they said a replacement item would be shipped immediately. After a week, I called back and was told my original item was out of stock for at least two more weeks
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Mar 10 '08
It was very easy and straight forward. I would definately shop here again in the future. Thanks!
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Dec 26 '07
customer service was exemplary. I received an email that the stroller was not expected to ship for more than 14 days and was that ok. if not, I was offered to contact them for an alternate selection or cancel the order. I was about to cancel the order when I learned through another email that the stroller was shipped with expected delivery in 4 days! I was surprised and happy with this notification. The stroller was exactly what we wanted.
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Nov 12 '08
it was great from start to finish. recieved info as item was shipped, arrived in great time, have already returned and repurchased. very user friendly.
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Jun 22 '09
I really enjoy the stoller we purchase the only down side is it doesn't fit through a standard door. Otherwise very happy!
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Mar 06 '08
It was easy to find the product I wanted and it was delivered fine.
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Feb 27 '08
Good product at a good price.
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Aug 12 '08
Though the web page indicated that all products were in stock when I ordered them in mid-July, they were not. Delays have caused an early October delivery date and I have cancelled the order.
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Feb 27 '08
The website was not as easy to maneuver as some. If I didn't know exactly what I was looking for, I might have missed it. It was a little frustrating that the particular stroller I was looking for was backordered and I had to wait for a couple of weeks to get it.
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Jun 20 '07
Outstanding in every way !
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Mar 13 '08
Excellent customer Service and speed of shipping.
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Jul 05 '09
good
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Dec 24 '07
The web site promised same day shipping on this item. After 3 days and 2 phone calls it still hadn't shipped so I cancelled it. I asked the manager to ship it blue because they did not live up to the web iste promise and he refused.
The entire experience was a big waste of time. I would never shop from strollers.com again and I tell others not to use them also.
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Apr 28 '08
One of the products arrived on time, the other kept being delayed and I cancelled the order. Customer service was prompt, helpful and fair.
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Jun 20 '07
I thought the website was easy to use. I am not really happy about the quality of the stroller that I bought. I feel I could have bought a higher quality stroller for a cheaper price then what I thought I was purchasing. The website was laid out nice and it was easy to use. My only complaint is the quality.
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Jan 08 '08
I got my order within 3 days from purchase online just before x-mass. Befor ordering from this company. I had ordered this product on line from another company and it took them 3 days to tell me they were out of stock.
The service was great. I will defitely order from this company again. And the price was better.
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