BE VERY WEARY OF THIS COMPANY!!! Attatched is the email response I received from S.D.C in regards to my email threatening to dispute the charges for the item I ordered, but am not able to track. Order placed on 12-11-05, order to be shipped on 12-12-05 ...
My initial experience with the SuperDuperClub. com was good. I placed my order received an initial follow-up email that all was in stock and would ship on time. requested expedited shipping for the Christmas Holidays. I then received an email that ...
superduperclub, as noted elsewhere, has *really* good prices. That, however, is all that it has going for it. The web site often reports items as being in stock when they aren't and the company policy is to ship whatever part of your order they can and ...
Be very aware when you shop with Super Duper Club. Sure, the prices may be great, but the service is worse than anything I've ever witnessed. I ordered $200 worth of dvd box sets from them (Like I said, great prices). There were to be 11 total. I ...
So let me tell you about my time with SuperDuperClub.com. I bought a DVD from them and chose Standard shipping so it would be 3-19 days. I waited 14 days and emailed the company as to where my product was because they did not and I don't even believe ...
I recommend staying far away from Superduperclub despite the apparently low prices on most items. I ordered multiple DVDs from this store to combine on shipping rates and take advantage on the low prices on some of the items. They then told me all but 2 ...
Lies! Lies! Lies! I placed an order for 2 DVD's on 11/19/2004. I received a confirming email stating my order had been received. On 11/22/2004 I received an email stating that one of my DVD's was not in stock so it was removed from my order. I ordered ...
On Dec06/2004 I placed an order for "I Love Lucy complete 1st and 2nd season" (2 different items). I was charged for those items wright away. Superduper provided me with tracking number which is nice. My order was shipped via UPS ground and I received it ...
Although the price of the item that I purchased was good, I still haven't received it, so I can't say much about the delivery. One day after I made my order, I received an e-mail thanking me for my order and stating that my order would be shipped that ...
I have never been to a worse site that this!!! I hated it!!! by qewret ,Apr 01 '04
This site stinks!!! The delivery speed was very slow, I didn't even get the right order!!! I hated this site. I will also mention that the customer service is horrible, they're rude and impatient.:-( :-(
The speed of SuperDuperClub.com delivery was very, very slow(A turtle could have delivered it faster). Despite b eing really slow it gave me the wrong game. I asked for Medabots but got megaman! WHATS UP WITH THAT?!? I was very disatisfied with this company and their customer service.(all this was a joke, It really was a great company to order from, hahahaha)
My overall satisfaction with SuperDuperClub is extremely unpleasant. My order is missing. I ordered the ups 2day shipping and it is over 3 days late. When I contacted the customer service on Friday, I didn't get a response until 2 am on Saturday and it is convienent that the shipping dept. is closed on Saturday. The tracking number given to me by them never worked, so what good is it. I will never use it again. I am cancelling my order and contacting my credit card company and disputing any charges.
The worst online store you could choose!!!! by cowgirl32 ,May 18 '05
The worst online company available. I ordered a video game controller and received an email conformation on May 9th that my order was being shipped out on that date, with FedEx 2 day service I payed extra for. Today is May 17th and nothing has come nor has anything been sent from Superduperclub. My tracking number says that data was transferred but no package actually shipped by this Super Pooper Club. Customer service is absolutely horrible, the worst in the business, go ahead try 'em out i dare you.
Absolutely Terrible, I can't even get a response from them about my problem. by ncc1701karen ,Jun 15 '06
The speed of the delivery was good, unfortunately, I only received 1 of the 2 items that I ordered. There was no explanation on the invoice, and the 2 e-mails that I sent to SuperDuperClub.com have still not been answered. If I don't get an answer soon, I will have to cancel the part of my order that I did not receive, and then purchase it elsewhere. If I have to do this, I will no longer patronize SuperDuperClub.com As of right now I am very disappointed in every aspect of my experience with this company. You would expect customer service to reply a lot faster than they have when there is a problem, and there is no phone number listed on their website to call in case something like this occurs.
The price was right, BUT even though they told me the video was shipped on November 2nd, on November 16th only in response to my email they now say it's backordered.
Great price is NO GOOD if they don't have the merchandise and hang you out for two weeks, while you wait for the video to arrive!
i got a good deal on a box set and it arrived very quickly. I have a question about my purchase which was answered promptly. Will shop here again. Read more
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Feb 07 '05
no information was available to know whether my order had been shipped or not.the wrong e mail address was used to send me info.info I never received because I wasn't expecting mail at that address.see ya 'round. Read more
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Jan 27 '05
excellent service....low price...i will shop with this company again Read more
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Feb 12 '05
Great service, fast delivery! Item was in great condition as promised. Read more
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Mar 01 '05
I had no difficulties with this company. They had a wide selection at the best prices I could find. Read more
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Mar 14 '05
No problems. Would use again. Recived the porduct in good condition. I sent an email to the customer service center and they responded within 24 hours. Read more
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Mar 15 '05
Received merchandise on time and was exactly as expected Read more
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Mar 17 '05
Service was fine. I got the CD's in the mail a little quicker than expected. I will not hesitate to do further shopping at SuperDuperClub.com and won't hesitate in recommending them to friends. Read more
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Mar 22 '05
Must improve 100% your customer service and tracking system. Customer service answer my question 24 hours later, and the tracking system in the whole shipping process, never worked!
Great Prices and products Read more
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