SuperDuperClub. com

Although the price of the item that I purchased was good, I still haven't received it, so I can't say much about the delivery. One day after I made my order, I received an e-mail thanking me for my order and stating that my order would be shipped that ...

Be very aware when you shop with Super Duper Club. Sure, the prices may be great, but the service is worse than anything I've ever witnessed. I ordered $200 worth of dvd box sets from them (Like I said, great prices). There were to be 11 total. I ...

So let me tell you about my time with SuperDuperClub.com. I bought a DVD from them and chose Standard shipping so it would be 3-19 days. I waited 14 days and emailed the company as to where my product was because they did not and I don't even believe ...

superduperclub, as noted elsewhere, has *really* good prices. That, however, is all that it has going for it. The web site often reports items as being in stock when they aren't and the company policy is to ship whatever part of your order they can and ...

BE VERY WEARY OF THIS COMPANY!!! Attatched is the email response I received from S.D.C in regards to my email threatening to dispute the charges for the item I ordered, but am not able to track. Order placed on 12-11-05, order to be shipped on 12-12-05 ...

I recommend staying far away from Superduperclub despite the apparently low prices on most items. I ordered multiple DVDs from this store to combine on shipping rates and take advantage on the low prices on some of the items. They then told me all but 2 ...

Lies! Lies! Lies! I placed an order for 2 DVD's on 11/19/2004. I received a confirming email stating my order had been received. On 11/22/2004 I received an email stating that one of my DVD's was not in stock so it was removed from my order. I ordered ...

On Dec06/2004 I placed an order for "I Love Lucy complete 1st and 2nd season" (2 different items). I was charged for those items wright away. Superduper provided me with tracking number which is nice. My order was shipped via UPS ground and I received it ...

My initial experience with the SuperDuperClub. com was good. I placed my order received an initial follow-up email that all was in stock and would ship on time. requested expedited shipping for the Christmas Holidays. I then received an email that ...

Great prices. I ordered a dvd which was delivered to me in a timely manner. I had a question about my order which was answered promptly.

Everything went fabulous with my purchase and everything was delivered extremely quickly. Great prices, service and I would highly recommend them.

Very Good, I had never heard of SuperDuperClub.com before. I was searching for a DVD box set online and they came up as the cheapest. I have read some reviews of people that had used the web site, and thought I would give them a try. I was very pleased with the service. I got an email to confirming my order the same day I ordered. The next day I got an email telling my package had been shipped 12/1/05 (I had chosen USP 2-7 Days Ground Service). I received my package on 12/5/05. That was only business 3 days. I would purchase again from SuperDuperClub.com and will tell anyone I know to do the same.

I found this site by accident---and I'm sure glad I did !!! The prices are great, and the selection is incredible!!! I will definitely shop this site for all my entertainment !!
Annie NY

Originally, I planned to order the Ultra DVD boxed set of Kimba the White Lion from The Right Stuf but thought to check around for prices. SuperDuperClub.com had the lowest price of anyone on the Net! I saved over $40! Plus, I got my order in a timely manner and in perfect condition. My experience with SuperDuperClub.com was a very good one particularly because I didn't have to take extra time to become a member in order to receive the discounted price and THAT was a real bonus! I became a member of the Club by virtue of the fact that I placed an order. So to the folks at SuperDuperClub.com I give a big, hearty "THANKS!" Frank

I am very satisfied. My order was complete and accurate. The delivery time was great. Ordered on a Friday received merchandise on the following Friday (standard delivery). The price was the best that was found including shipping. Will shop SuperDuperClub.com again.

I had a great experience with Superduperclub.com They had a fast response time with fast shipping. Would definitely do business again.

In comparing prices, SuperDuperClub had the best price for the item I bought. The website also explained the processing and shipping times clearly, and that was important since I bought this as a gift and needed it to arrive by a certain time. I'll be back!

I buy discounted DVDs on line all of the time and I'd never heard of SuperDuperClub. I decided to give them a try based on a search engine's recommendation and I was so glad I did.They had an extraordinary inventory,low prices and promised super fast shipping. I was a bit nervous at first thinking it must be a scam because you can't get all of these good things in one place. Wrong. The first part of my order arrived in three days! The second,two days after that and my third 4 days after that (following a holiday).I am so impressed that I will definitely look here again before I look anywhere else.

I placed two orders - the first was for a dvd and it was, alas, cancelled because my CC didn't go through (duh!). I was notified right away by email of the problem. When I'd rectified my $ issues and placed another order all went well. It was easy to find what I wanted, easy to place the order and I was notified promptly of both the original problem and the subsequent success.

Just put in an order for something else at a different site and it was a very unpleasant experience.

So this was a nice change. Plus the name cracks me up.

It was one of the BEST experiences for online shopping I have ever had. My product came in 3 days and was in PERFECT condition. Also, their prices are amazing, I can see myself using them again. They have faster shipping, better prices than all other sites and including ebay.

Easy to order, product was shipped quickly and arrived with expected time frame. Good communication about order status (ship notification). Prices GREAT!! Overall experience was excellent.

SuperDuperClub is outstanding in retail service. My product was great! shipping and service was fantastic. I will shop with SDC again!

I ordered the DVD on December 26 and received it on January 3 which is very fast service considering it was during the holidays. I am very happy with your service.

My experience with Super Duper Club was excellent.This is my second purchase. The customer service was excellent.They emailed me letting me know when my order shipped out. I ordered on a Sunday and received my order on Tuesday. They had the best price on The Nightmare on Elm Street DVD box collection.I am completely satisfied and will definitely be back.

I needed an item quickly and received it on time with no problems. Communication thru e-mail/ tracking info. was good! Will definitely shop here again.

Delivery speed: very good

Order Accuracy: excellent

Customer service: not applicable, I did not need to contact them.

Overall satisfaction: from this first shopping experience, I will be back. Competitive prices.

well i very much enjoyed the service of superduperclub.com the web site for one is very orgnized, the prices are great, the delivery speed was what they said it took 2 days to get my order fastest i have ever had normally it takes 4 to 5 days very good service will defently be back for more.

My order was shipped fast resulting in a prompt delivery. The order was accurate and in excellent condition. There was wonderful communication on the status of my order and tracking. I'm very happy I chose to shop at SuperDuperClub.com.

The order arrived quickly and was exactly as advertised. The cost was excellent, the lowest I could find. Several shipping options were available.

Great experience. Fast delivery and great price! I was looking for an alternative to Amazon (slow shipping!). This is a fantastic alternative, they actually have what they say they have in stock at a good price!

I placed an order for some cd's that are if not rare definitely more expensive at other on-line stores. Order was placed on a Monday and received by the end of the week. I was most surely satisfied with everything from customer service to quick shipment.

The price was spectacular and the item shipped rights aways and came in only four days. I will most certainly be shopping at this website again, their prices are some of the best I have seen around.

I have been burned by online vendors before so I am always leery about ordering from somebody for the first time. That said, I don't have more than one benchmark to grade SuperDuperClub against, but let me say that it is a good one. Speed was so good that I hadn't even had time to track the purchase before it arrived.

The DVDs arrived less than two days later! And I only used priority shipping! Very impressive! You have the cheapest preorder prices EVERY TIME and because of that I will always buy from SuperDuperClub. However, it would be nice to see the pictures of these DVDs before I purchased. More and more I find myself going to Amazon.com to verify the actors and release dates before I come to SuperDuperClub to take advantage of the really good prices. My family loves the 10 DVD Star Trek Movie Collection and SuperDuperClub saved me over twenty dollars! Keep up the overall good work!
- Kendrick

My purchase order date was December 27. I received an email letting me know that my item was to shipped out the next day. 3 days later on December 31, my very large box arrived at my door. I am extremely pleased with the delivery time and the expedited effort SuperDuperClub made in getting my items to me when time was of the essence. I had originally ordered the same item from another major website as a Christmas gift. They not only canceled my order, but it took them more than a month from when I ordered the products to do so. The item I ordered was back ordered and sold out at other well known websites, but SuperDuperClub got my items; and do so at a fraction of the cost of other sites.

This is the first time I have shopped with this company and I have found it to be very enjoyable. The service was great and the articles I ordered arrived in great shape and the service was very good. I was very happy with it and would shop there again.

I purchased $330 of DVD boxsets from this company recently. My order was shipped and received very quickly. However, one item of my order was missing. Customer service was very helpful and I received a refund within two days.

I was very happy with this company. The price of my purchase was have cost $60 more from Amazon.

My experience with your company has been EXCELLENT. The delivery speed, order accuracy, customer service was fantastic. I would definitely order from your company again!!!!!

I didn't think it would be shipped this fast....Thanks....I honestly didn't know or here of this company but decided to give it a try with a purchase of one of my most anticipated game purchases....I'm actually glad you guys are as professional as you look on your website.....Thanks!!

Excellent selection and the right prices to match... Prompt notifications and communications... Super fast delivery ... Outstanding Service ... An overall very positive experience ... Many thanks!!!

I am overall satisfied with the experience at this site. I got the item I received new, unopened, not damaged, and got in it about a week's time. I would consider shopping here again.

Shopping with you was easy. No hassles.
Product was received in excellent condition.
A plus service. My hat goes off to you. Thank you

Informative and helpful service from seller and quick shipment. Perfect order accuracy and book arrived in excellent condition. A top seller.

Easy shopping, great prices, easy ordering and speedy delivery of items which are exactly as advertised. What more can I say? I'll be a returning customer

I found SuperDuperClub.com by coincidence when shopping
for the cheapest price. The online order process was easy.
I was immediately notified about receipt of the order and when it will be sent to me. The order went out 2 days later.
Overall a very convenient, cheap and fast service. Great!

Item was delivered quickly, there was a problem with the tracking number, customer service quickly resolved. Great prices, good service, I would highly recommend.

Purchased a CD which was shipped within 48 hrs of placing the order. Product arrived within 2 days via mail (no special handling requested). 100% satisfied...price/delivery excellent

I find the site user/buyer friendly. I got updates on how the transaction is going along. The CD arrived within a few days in well padded envelop and in great condition. I'm a satisfied customer!

Ordered dvds; were shipped/rec'd quickly after order was placed. Although some damage to box during shipment, dvds were fine. SuperDuperClub even offered to replace items, but since they were fine I kept them. Good turn-around time on e-mails. Very satisfied with purchase.

Very fast shipping! Very low prices for a DVD. I would really go back to shop here again! I give this store an A+ for the effort in pleasing there customers! Thank you Super Duper Club.com

Easy site to work with. Fast service, I received my DVDs with in four day from ordering them. Great communication, received emails on the Status of my order. Also great value. I will be back to buy more.

I ordered a dvd game nicktoons unit.I used ground shipping (3-7)days was very pleased with time and service. I was able to track my shipment via ups with no problem. The prices were fairly reasonable for product with the comparisons I did with other outfits. Would do business with them in the future.

I was pleased with my shopping experience at SuperDuperClub.com Online Store. My order was filled quickly and arrived about a week after ordering. It was in good condition and I was pleased with the quickness of the fullfillment of the order.

I really enjoyed my shopping experience. I was not familiar with your website and originally went to it because it offered the best price of the movie that I was looking for. I easily found the movie, bought it and with the money I saved, found two more that I also needed to add to my collection. I felt safe ordering on-line and will come to you again in the future.

I found the game i was looking for, it was in stock and affordable. I compared this site to another and although the price for the game itself was cheap the shipping was way out of hand. also i like the variety of shipping options they have at your service. The game just came out recently and i didn't have to wait, it was in stock and shipped the same day.

I discovered SuperDuperClub through PriceGrabber.com while browsing for the best price on a DVD. Bought two titles through SDC and I'm highly pleased at their quick service and excellent prices. I only have two complaints about their website. They need to have as much detail about a product as Amazon.com does for their merchandise, especially photos. When it comes to DVDs, there is only the basic info. on the title. No detailed data on the supplementals, video aspect, sound settings, synopsis, etc. These are essential for someone to look at before a purchase. Other than these two criticisms, I will definitely continue buying DVDs, and maybe other items, from SDC in the future.

I ordered a Speck Toughskin case for my new iPhone 3GS. I was excited when I stumbled across SuperDuperClub.com's website. This forty dollar case was selling for just twenty bucks - I bought it immediately. I ordered it Sunday night at around 11PM, it arrived wednesday morning. Correct item, factory sealed (even included a screen protector that I understood this case did NOT come with, so bonus), and without any damage whatsoever. Very happy with the prices, and delivery process.

That being said I specifically ordered Priority Mail Shipping through USPS. It arrived UPS Ground. I'm sure I got charged more, I will have to check - but at this point it's fruitless to fight it. I still got it cheaper than if I had driven forty miles to the city to buy it at $40 Retail. The only other complaint I have is that tracking information on shipping was never availiable. Worrysome, indeed, with so many negative reviews.

My experience was not half bad. I'd shop there again - if the price was right. I have zero loyalty to any store, I go where the best deal is.

Great prices on the items I purchased (two PC video games for my hubby).  Good communication from the merchant by way of e-mail.  I'd perfer to be able to login to my account on their website to see my order but they do offer the ability to track it via their website.  The order was delivered in a timely manner.   I did not have a need to contact them so I really can't rate their post sale support.  I would feel comfortable recommending them to a friend though based upon this "no problems" experience.

It was okay. However the shipping quote that I was given initially via Shopzilla was $2.99 and the actual shipping cost to me was $7.95 which was very misleading. I almost declined my purchase because of this bait and switch.

I have used SuperDuperClub several times. Both experiences they have delivered the items ordered quickly and accurately. On my second order, I had a question about my order and it was answered satisfactorily the next day by their customer service rep. I will buy from them again...

I received the movie I ordered as promised, in a timely manner. I was never able to track the shipment, but am not sure if that was the link or the carrier.

After placing my order, I read some of the customer reviews. Big mistake, I became nervous, seeing time and time again, orders not being received in time to give for gifts. I seriously thought about trying to cancel my order as I needed it for x-mas which was only a little over two weeks away. Glad to tell you how WRONG I was. I received it all within 5 days! All in great condition, packed well and exactly what I ordered. Would I recommend it to my friends? Absolutely! Will I use it again? You bet! My only criticism lies within the price of the shipping,for such light objects (mostly DVD's), I feel as though I was over-charged and in the end did not save too much over what I would have paid at Best Buy. But hey it may have been worth it, avoiding the crowds, driving, parking and all.

I used your website since you had the lowest price for the book I was looking for. I'm having hard times tracking my order however

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

My experience with SuperDuperClub.com was satisfactory. I wouldn't say it was great only because of the length of time it took my order to arrive. To their credit they did state that it could take 3-19 days and my order took 18 (not counting Sundays). Also, it was during the Christmas season, but I started to get nervous when 6 days before Christmas I had not yet received my order. It was also a little frustrating because it was sent through the postal service and I was given a tracking number, but it did me no good whatsoever. On the day my order arrived at my house the tracking information still said that the post office could not confirm that they even received my package for shipping. So the tracking information was useless. Overall, however, SuperDuperClub.com's prices are hard to beat and I would probably order from them again in the future.

Ok. The website navigation is poor and I sent an email to correct my order 10 min after sending it and the store declined to adjust it. They said "send another order" which will up the shipping fees. I will not be ordering from them in the future.

Overall I am very unimpressed with the SuperDuperClub. Their prices are cheap on the site to lure you into high shipping rates. If you compare the cost of purchasing the movie from the SuperDuperClub vs another company with free shipping your item can actually cost more.

On top of poor shipping rates the SuperDuperClub just automatically sends out your order via UPS. So if you pay for priority or overnight your order always is shipped via UPS ground. Getting a credit back for this shipping difference is also very difficult.

Item still not received even though the tracking shows the item was delivered. No phone number available to contact this company.

My only complaint with this site is their lackadaisical shipping. I ordered a DVD on 12/14 that was supposed to arrive in 3 - 7 business days, anywhere from 12/19 to 12/23. When I checked on the UPS website they show expected delivery of 12/27. Surely a web site like this knows that orders placed in December are for Christmas presents!

Order was supposed to ship via US Psotal Service on August 29, I assumed first class. It has still not arrived (Sept 7th mail has been delivered).

The tracking number you provided is not recognized by the USPS web site.

Mike in customer service is a robot. He doesn't give any human response and just copies and pastes information. My two day shipping item arrived in six days. I tried getting a refund per their Order Fulfillment policy and it's pulling tooth and nail. Horrific experience with Mike!

Experience overall was good, except for some issues with the selected shipping method. I selected Second Day Air UPS and paid for it $11.99 and when item shipped it was using regular USPS Priority Service, after a few emails company claims refunded the difference, I'm waiting for that since apparently refund done on 100405 while sale was placed on 092805. I would buy again, obviously selecting the regular USPS if anyway it's going to be shipped that way to where I live at. I think that the service could be improved by having the company take action and offer solutions for problems, in my case I had to explicitly request a refund for the difference in shipping costs on the 3rd email I sent , the company did not do anything prior to my explicit request for the refund (even if politely implied in last 2 emails I had written to them). More initiative that would be the word to describe what this company or it's representative lacks. REMEMBER: CUSTOMER SERVICE FIRST!Word of mount does count!
As for the product;it's in excellent working order.

Ordered DVD 9/1
Told would ship 9/3
Was charged on my credit card 9/4
It is 9/12 and still no product

No tracking info has been posted for my order. I also searched web site and found no customer service contact number. Very dis-satisfied.

I'd like to see a search engine in SuperDuperClub.com , so we would be able to buy more from the same store.

You also should ship internationally. Most on-line stores do it nowadays (amazon.com , cduniverse.com , dvdempire.com etc).

It would be nice to see the prices go down. I bought "The Golden Girls - The Complete Second Season" from you, but I'm going to buy the third season from amazon.com (which has a better price and free shipping).

So far, I haven't been too impressed--- of course this COULD be the fault of the post office.. which is highly likely. Anyway, I placed my order on the 6th, it shipped on the 8th... and here it is.. the 28th- No package- I emailed the postal service yesterday, so hopefully they'll get back to me soon-- I would have emailed the "super duper" club, but they only have an email address for "sales"--- I guess i could email them too--- I'm sure it will get here soon--

Ordered Final Fantasy w/ hard drive, I read reviews and knew I was taking a risk, but for $20-30 less then other places were charging I was willing to take it. Lucky for me I got the item and fast.

Sadly When I tried to contact "customer service" I was never sent a reply, nearly 2 days later. This and combined with the fact their site is very sloppy, and the way they seem to do things is a bit shady (no refund for postage if they send you wrong item ect). Also very few ways to contact, no phone number, and dont seem to check their e-mails.

This company scares me, and i'd advise to stay away, but my transaction was smooth.

My overall satisfaction with SuperDuperClub is extremely unpleasant. My order is missing. I ordered the ups 2day shipping and it is over 3 days late. When I contacted the customer service on Friday, I didn't get a response until 2 am on Saturday and it is convienent that the shipping dept. is closed on Saturday. The tracking number given to me by them never worked, so what good is it. I will never use it again. I am cancelling my order and contacting my credit card company and disputing any charges.

The speed of SuperDuperClub.com delivery was very, very slow(A turtle could have delivered it faster). Despite b eing really slow it gave me the wrong game. I asked for Medabots but got megaman! WHATS UP WITH THAT?!? I was very disatisfied with this company and their customer service.(all this was a joke, It really was a great company to order from, hahahaha)

The worst online company available. I ordered a video game controller and received an email conformation on May 9th that my order was being shipped out on that date, with FedEx 2 day service I payed extra for. Today is May 17th and nothing has come nor has anything been sent from Superduperclub. My tracking number says that data was transferred but no package actually shipped by this Super Pooper Club. Customer service is absolutely horrible, the worst in the business, go ahead try 'em out i dare you.

order was made 12/22/05 total $96.00 after several days of confusion.From wrong email address so they could not send conformation of order, to sending package USPS instead of
UPS which i marked as how i wanted it shipped.Package was returned to them on 01/03/06 .Email from them on 01/05/06
stated that they would reship via UPS as previously directed
as soon as they recieved package from post office.On 01/12/06.Recieved e-mail stating my account was credited back minus the cost of return policy .IT COST ME $28.00 TO NOT HAVE ANYTHING.MAN I WANT A BUSINESS LIKE THAT .THINK OF IT YOU COULD PURPOSLEY NOT HAVE CORRECT ADDRESSING AND HAVE ITEM SHIPPED BACK SO THAT YOU COULD CHARGE AN UN-GODLY AMOUNT FOR COMPLIANCE ON YOUR RETURN POLICY.

Ordered a DVD box set to be sent via USPS Priority. In short. . . order never arrived and was never trackable through their web site. Contacted them after about two weeks via e-mail. They got back to me after a few days saying that the order apparently had been "lost in the mail" and that they therefore were canceling the order and crediting my credit card account. No offer to resend or in any other way get the DVDs to me.

No means of knowing whether they'd actually ever shipped the order, but I think that if they HAD shipped it they would have offered to ship another one. As it stood, they were already out the cost of the DVDs that they'd shipped. Why not ship me one that I'd actually receive and, in the process, obtain a happy customer?

Not a thrilling experience and won't shop with them again.

NOT RECOMMENDED! I Ordered a DVD on Jan 8, as of Jan 28 still no DVD but my charge card was billed 30.97. Seller said he would refund my money. Seems strange not to fix the problem and take care of the customer. Never received an explanation. Seller just gave up. I highly doubt the merchandise ever existed.

This has been the worst online shopping experience I have ever had. I ordered a video game on December 9th for my husband for Christmas. They told me they shipped it on December 12th and gave me a tracking number. As of today, January 14th, I have still not received the game. They blame it on the Post Office and have not offered to resend the game. The Post Office on the other hand says that they have never scanned the item anywhere and that the only information they have on the item is that an electronic shipping label was printed. They do respond promptly to their e-mails but never offer a solution. They just want me to wait. When I stated that I was going to file a claim with my credit card company they threatened to send me to a collection agency. Nice customer service don't you think? I will never do business with this company again!

This site has some great prices. However, if you need to return an item, it is an absolute nightmare. It took over two months to receive a replacement item, and the customer service does not return e-mails (no phone number is provided, so everything is over the e-mail). I will never buy from them again, no matter what the price. The hassles and headaches were not worth the 10 dollars that I saved.

I ordered two videos for my son from SuperDuperClub.com. When the movies arrived, they were the incorrect items - NOT what I had ordered! I was told by Mike in sales that, "We will reimburse your credit card account for the USPS Media Mail cost to return the items to us.". So I sent the items back. I was then contacted and told that they didn't even HAVE the videos I'd ordered - and they credited me back my original charge for the videos....but NOT for the additional costs to me for returning THEIR mistake! After several attempts to contact them in email, I finally received a response (from Mike again) stating, "We already credited your credit card in compliance with our Refund Policy. We can not issue any additional credit." What? Didn't he already promise, IN WRITING, that THAT is exactly what they would do?
Don't order from this company!!!!! They don't honor their customers. They don't keep their word.

The order was placed on Nov. 29, my credit card was charged on Nov. 30, I received an e-mail from superduperclub on Nov. 30 stating my order was shipped. I paid extra for priority mail I checked the tracking on this order on Dec. 8 because I Have not received this order and found that the order was shipped Dec. 7. I had also e-mailed them with a question about the product on Nov. 30 and as yet not heard back from them. Not very satisfied with this store.

On December 6, 2004, I ordered an XBox game and was told I would receive it in 3-5 days. After two weeks, I sent them an email, to which they replied a week later stating that it was out of stock. It was supposed to be a Christmas gift. I sent another email after Christmas to which they replied that it was on its way. So I thought I could give it to my daughter for her b-day, which is Jan. 26. I sent another email around the 10th of January, to which they replied a few days later that they didn't have the item and were removing my order. This is the worst company I've ever dealt with online, and I will NEVER shop with them again. What good are the great prices if you can't even get your order!

Ordered set of 3 CDs in Oct for a Nov release date (for Xmas gift). Credit card immediately charge. Received a single CD just prior to Xmas, emailed them & was told to return & I would recv refund. After Xmas still no contact or refund. Emailed again & was told item was shipped. Waited 2 weeks-still not rec'd. Emailed again demanding refund. Received email yesterday...Sorry, cannot refund item already shipped. TODAY IS JAN 7th!! This is absolutely ridiculous!

It was easy to place the order, and they charged my credit card right away, but the delivery was about 2 months late, and the dvd arrived with scratches on it, and it wouldn't play in my dvd player. I sent it back to them at my own expense, and asked for a replacement or a refund. They said they no longer had the item in stock, and offered store credit instead of a refund, and no reimbursement for my shipping charges (both ways). I'm disputing the charge with my credit card company now, and I will NEVER use these jerks again.

BAD, BAD, BAD! THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE, SLOW SHIPPING, HIGH PRICING, AND THEN THEY SHIP THE WRONG ITEMS! STAY AWAY!!! BUYERS BEWARE! YOU CAN ALSO READ REVIEWS WITH YAHOO AND SEE THOUSAND OTHER REVIEWS THAT OTHERS TOTALLY AGREE WITH ME!

This site stinks!!! The delivery speed was very slow, I didn't even get the right order!!! I hated this site. I will also mention that the customer service is horrible, they're rude and impatient.:-( :-(

Never received item purchased! When i contacted customer service, they basically blew me off, saying that the issue was between me and the U.S. Postal Service. I was surprised to find out that they do NOT offer neither a re-ship or a refund for items lost in the mail! Buy here at your own risk!!

The speed of the delivery was good, unfortunately, I only received 1 of the 2 items that I ordered. There was no explanation on the invoice, and the 2 e-mails that I sent to SuperDuperClub.com have still not been answered. If I don't get an answer soon, I will have to cancel the part of my order that I did not receive, and then purchase it elsewhere. If I have to do this, I will no longer patronize SuperDuperClub.com As of right now I am very disappointed in every aspect of my experience with this company. You would expect customer service to reply a lot faster than they have when there is a problem, and there is no phone number listed on their website to call in case something like this occurs.

I was lured by the prices doing a google shopping search.
I was ALMOST getting ready to purchase an item and the shipping charge was OUTRAGEOUS! $30 to ship a small item via regular mail... that's how they were getting their $ back. I went instead w/ amazon and ordered tne product for $9 and free shipping, it was cheaper than superduperclub. Don't think I woud do any business with them.

Arrived 14 days later, although paid for expedited service. Refused to refund shipping. Three months of letters later, they said they would refund shipping but never did. Said they refunded to long closed bank account, but bank never got money. Super duper said Too Bad!

Delivered wrong item quickly, order was inaccurate, customer service not helpful when it is their error, I have a dissatisfied nephew who did not receive H. Potter DVD set.

For some reason, my package was not delivered and vanished after a couple days of tracking. Instead of offering to replace my package, SuperDuperClub just said 'tough luck' and said the loss was not their responsibility since they had proof that the package had been shipped, even if it never arrived.

I placed my order on August 27th, got an email 2 days later that it had shipped. I picked USPS to save some money. It said I would have it in 3-19 days. Today is the 19th day and I still don't have my xbox live subscription card. I used the tracking number on usps.com and it says "electronic shipping info received on September 2." It hasn't even shipped yet! Never going to order from here again.

First, the item I was sent was not the same as what the description was on their website. When I tried to rectify this, the company told me I would have to send it back and pay restocking fees and additional shipping! They also said it wasn't their fault the website was wrong. Sounds like false advertising to me! Second, the person I dealt with (via e-mail since they don't list a phone number for customer service) was not very accommodating or professional. I have filed complaints with the Better Business Bureau and Chamber of Commerce about this vendor and encourage other people to not shop at their site.

Well considering I was told that my order was shipped on Friday, Oct 13, then had to e-mail customer service a week later because I was unable to track my order online, and then got an e-mail two days later stating:

Hello,
Please note that the following items are not in stock.

ANGEL-SEASON 1 DVD
ANGEL-SEASON 2 DVD
ANGEL-SEASON 3 DVD

Since we will not be able to ship these items, we cancelled them from your order and refunded your credit card including shipping & handling. The credit should appear on your account within two business days. We apologize for any inconvenience this may have caused you.

Thank you for your understanding!

--
Mike,
I am VERY dissapointed with this website. I strongly suggest looking for a reputable online merchant who knows what is going on with their business. I am unsure how long this "order" would have been left in limbo without me prodding with e-mails to customer service.

My order for a Cd was sent to me in a timely fashion;unfortunately, it did not work. I returned it and requested a credit, I am still waiting. I don't know whether they are scam artists or incompetents.

I will never buy from them again! The worst service I have seen they combined my order on there own and still charged me for 2 separate shipping charges! my Idem's came in one box and the invoice inside only had 1 order Number on it and then refused to refund 1/2 the shipping charges! They rater loose a customer than refund $5.00 !! To top it off the outside of the USPS media mail postage was Only $1.73 for them to ship two Dvd's to me and I was charged $9.98 By super Duper Club I will for now on only buy from Deep Discount Dvd .com (Free shipping) or even amazon $2.49 for shipping.

I ordered a product from this company a month ago and it has yet to be delivered. When I emailed the company I received no response.

Pathetic! Unable to track order through site. It took THREE e-mail customer service requests to finally be told (days later) that item was lost in the mail. I am still not sure why shipping is included in price if the company is unable to track packages. I am guessing the order was never processed in the first place!

Unsatisfied customer

THIS MERCHANT IS A COMPLETE RIPOFF. I ordered from them because they claimed to have the merchandise (Nintendogs 3)in stock, while it was sold out everywhere else. They confirmed my order, but after that I heard NOTHING. When I checked their website, all I found was "This order is on hold." ON HOLD?????? WHAT IS THAT SUPPOSED TO MEAN? And I never received any notification of that, either.

Now it's the day before Christmas, and I have no toy and no time to get it elsewhere. I am angry and disgusted. And what am I going to say to my son on Christmas?

I ordered a number of things from other merchants on the same day as I placed this order, and have received almost all of them already. This is a ripoff. IF YOU CAN'T DELIVER THE GOODS, DON'T TAKE THE CUSTOMER'S ORDER.

I've emailed the company, but can't even call them because they don't publish a phone number anywhere on their site.

I am never, ever shopping at this merchant again, and would discourage anyone else from doing so.

Buyer beware, read the fine print. Placed an order on 12/10 and requested expedited shipping in order to have by Christmas. Received and email saying order would ship 12/13. Nothing came by 12/20. Emailed them and was told it was back-ordered. Tried to cancel but they don't cancel orders. Still am being charged expedited shipping as of 12/31 and still no product. Nothing Super about this company.

My shopping experience with SuperDuperClub has been a nightmare. The fact that you will not be told if an item you are ordering is out of stock until AFTER you place your order is ridiculous. Especially with their policy that you cannot cancel any order! Therefore, I have one Christmas gift for my daughter not arriving till only God knows when. My second order was two seasons of a show and I have received only one season with no notification of when I might receive the second. I would not recommend anyone who is used to the most basic of customer service to use this business. Add the fact that you will never receive a telephone number to talk to a live person just adds to the frustration.

HORRIBLE! I ordered a game for the XBOX for a gift. It said it should be received within 3 weeks. Two and half weeks later I still had not received it. I then emailed customer service when I was then notified that my order was cancelled due to the item being out of stock.

My order arrived in a timely fashion( a multiple CD set) but I found that several of the CD,s were defective. I tried to E Mail their service Dept about ten times over a two week period, but all of the E Mails were returned as undeliverable. The company has no phone # on their Web site( they actually brag about that!) . They have a 30 day return policy, but since you have to contact them by Email prior to returning an item, they have in fact a NO RETURNS policy. Don't trust these people.

DO NOT ORDER ANYTHING FROM SUPERDUPERCLUB.COM!! Customer Service is a foreign concept to these folks. I live in Hawaii, and ordered from this company. I chose FEDEX shipping, was charged FEDEX shipping fees, but these jokers shipped my order USPS...they charged me twice the cost for shipping.

When I inquired about the "mistake", they informed me that it was my responsibility to "know" that they only ship USPS to Hawaii, and they couldn't help me....It's been forever and I still haven't received my order, but they received my $$ via my credit card!!

Bottom line....don't use this company...they're not that much cheaper than others online, and their customer service SUCKS!! Pay the extra buck and go with someone else!!

Hello This is for the person who wrote the other review. The same thing has happened to me. They will not respond to my e-mails and I cannot find a phone number Anywhere!!!! I called the number that you gave the 909-429-0786. But the person that answered said it was the wrong number! I want to talk to these people sooo bad I am soooo mad!!!!

A straight up Con artist. It's not even worth going into the details. Just save yourself a lot of grief and shop somewhere else.

As noted in earlier comments, the service is horrible. I have tried to track my shipment that I ordered 5 days ago on their website and I am told no tracking information is available. I wrote them an email last night asking if my order will be shipped soon, or I would have to cancel my order. They wrote back saying they canceled my order without any other information. Low prices are not worth not having your item shipped to you!

Horrible from the get-go. I was excited to find the InvisibleShield for the iPhone on sale for $12 (it's usually around $24)... I checked out their customer service page which said shipping was around $4. I ran through placing my order pretty quickly (it was 3:00am), and after I completed my order, I realized that they charged me $14.99 for regular shipping (FOR A 2oz PRODUCT!). I emailed them asking why the shipping was so expensive and asked for them to cancel my order if it was going to be that much, and I haven't heard back from them.
AWFUL.

I FOUND THEIR NUMBER. 909-429-4037 i found the number by calling the bank to dispute the charges on my card because i never recieved my movie that i bought. superduperclub.com is a bogus website and they're a bunch of a**holes .. what kindof website doesnt have a customer service number? RIPOFF ONES!.. i called the number and ofcourse they didn't answer . an answering machine picked up and i left a nasty message telling them to f*off.. do not buy anything here unless you want to pay for something you'll never recieve.. i cant believe they've been getting away with it for this long.

THIS IS A TERRIBLE PLACE TO SHOP. THEY CANCELLED MY ORDER BECAUSE MY ITEM WASN"T IN STOCK AND PROMISED THEY DIDN"T CHARGE ME BUT THE BANK TOLD ME THEY PUT A HOLD ON MY ACCOUNT FOR THE $$. THEY DON'T PUBLISH A CUSTOMEER SX PHONE SO THERE IS NO WAY TO GET IN TOUCH WITH A HUMAN BEING. I WILL NEVER ORDER FROM HERE AGAIN!!!!!!!!!!!!

I ordered a food dehydrator a week ago and they said it shipped.When I went to track it it was not there. I sent numerous e-mails and got back it was on back order and I would not be charged yet, when infact I was already charged. They then said they canceled my order and that I again was not charged but when looking online at my visa account I was charged so I am out money.

Horrible company. Horrible customer service. Horrible experience. Threatened to send me to collections when I said I was going to dispute the charge since I hadn't received what I had ordered and paid for...However, it looks like my order is finally on the way. Wish I would have read the reviews before I ordered. DON"T DO BUSINESS WITH THIS "COMPANY"!!

Do not be fooled by the lower price on some items. They have hidden fees and over-priced shipping costs. They charged me $6 more than my original confirmed order, but you cannot pull up your order on their web-site to review it. I had to file a dispute with my credit card company to get the charge taken off. Horrible customer service. You can only contact them through e-mail. It took me several attempts and I was given different information by different people. There is no way to track your order so you have no idea what the status of your order is. You will be charged a 20% re-stocking fee on anything that you return. They hide behind their policies which are ridiculous. It used to be that the customer was the one who was supposed to be pleased. This company does not care about the customer. Buyer beware!

In a word, abysmal describes their customer service. I placed an order for an item and then found the same item at a different site for a lower price. I tried to cancel my order, but there was no order number included in my receipt, which is something they emphasize. The only time I received an order number is when they told me the item was shipping, which meant, of course, that it was too late to cancel. It will take something bordering on the miraculous for me to ever shop with them again.

I placed a DVD order on June, 8th. I fell for the price and this was one of the few sites that said it would ship right away.  My card was charged immediately, about 6-7 days letter my card was credited back.  Having not received any emails I emailed them(because you can't call them) asking why and heard got no response. I placed my order at another co. and received it in a week. Well today August 6th. my card was charged for the movie! TWO MONTHS LATER! I emailed the company and received a very rude and unproffesional email.  They won't let me cancel the order and I will have to pay a 20% restocking fee to return it, less shipping and handling both ways!!!  I may as well keep the $20 DVD because it will cost me that by the time I am finished with there process.  They got me this time and won't ever again. Don't fall for the low price. 

I pre-ordered COD WOW2 that is due to realease in November. Two days later I got this emial:

Dear SuperDuperClub.com Customer,

Thank you for placing your order with us. We wanted to let you know that
one or more items from your order are not currently in stock. Since we
will not be able to ship your order, it has been cancelled. Your credit
card will NOT be charged.  We are sorry for the inconvenience and look
forward to be of service in the future. We hope that your experience
with SuperDuperClub.com otherwise has been positive.

Thanks again,

--
Mike

Lets just say I am upset. Also no reciept for the credit to my account.

SuperDuperClub had an EEEPC 1005 for $342.99. I ordered it on 6/24.
I checked daily for a status and none was ever listed. I emailed 'Mike' and he said he would look into it (two days ago and I never heard back).

Today (7/2), I looked and noticed that the order was listed as having been cancelled. Again, I never received any notice about status, much less cancellation.

I also notice that the listing for the same PC shows it as $412 so I assume they want the extra $$ at the loss of my business.

Fortunately, my CC had not been charged.

HORRIBLE Cust Service.

The price was right, BUT even though they told me the video was shipped on November 2nd, on November 16th only in response to my email they now say it's backordered.

Great price is NO GOOD if they don't have the merchandise and hang you out for two weeks, while you wait for the video to arrive!

This was one more example of caveat emptor (buyer beware). I paid extra money for faster shipping and was told that because some of the items were coming out of warehouse A instead of warehouse B, they would not be covered under the faster shipping method. I do not understand why they made THEIR logistical issues MY problem, but this is apparently the sort of organization that is unconcerned with customer satisfaction. I am going to report this incident to the Attorney Generals Office and the Better Business Bureau (www.bbb.com) to try and warn people that there are other, better shopping sites on the web.

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

Re:110877
I placed this order on June 23. To date I have not received the item. I tracked it and until yesterday (July 1)USPS was notified that this item was going to be shipped. They still did not have the item. That is extremely slow, don't you think?
Customer service is not very good as far as I am concerned.
Sorry to say.

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

I would like to state that I asked for a specific DVD title and Superduperclub was a global search item. I wanted something specific and was not interested in anything else. But I will use it again.