SuperDuperClub. com

I have used SuperDuperClub several times. Both experiences they have delivered the items ordered quickly and accurately. On my second order, I had a question about my order and it was answered satisfactorily the next day by their customer service rep. I will buy from them again...

I received the movie I ordered as promised, in a timely manner. I was never able to track the shipment, but am not sure if that was the link or the carrier.

After placing my order, I read some of the customer reviews. Big mistake, I became nervous, seeing time and time again, orders not being received in time to give for gifts. I seriously thought about trying to cancel my order as I needed it for x-mas which was only a little over two weeks away. Glad to tell you how WRONG I was. I received it all within 5 days! All in great condition, packed well and exactly what I ordered. Would I recommend it to my friends? Absolutely! Will I use it again? You bet! My only criticism lies within the price of the shipping,for such light objects (mostly DVD's), I feel as though I was over-charged and in the end did not save too much over what I would have paid at Best Buy. But hey it may have been worth it, avoiding the crowds, driving, parking and all.

I used your website since you had the lowest price for the book I was looking for. I'm having hard times tracking my order however

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

My experience with SuperDuperClub.com was satisfactory. I wouldn't say it was great only because of the length of time it took my order to arrive. To their credit they did state that it could take 3-19 days and my order took 18 (not counting Sundays). Also, it was during the Christmas season, but I started to get nervous when 6 days before Christmas I had not yet received my order. It was also a little frustrating because it was sent through the postal service and I was given a tracking number, but it did me no good whatsoever. On the day my order arrived at my house the tracking information still said that the post office could not confirm that they even received my package for shipping. So the tracking information was useless. Overall, however, SuperDuperClub.com's prices are hard to beat and I would probably order from them again in the future.

Ok. The website navigation is poor and I sent an email to correct my order 10 min after sending it and the store declined to adjust it. They said "send another order" which will up the shipping fees. I will not be ordering from them in the future.

Overall I am very unimpressed with the SuperDuperClub. Their prices are cheap on the site to lure you into high shipping rates. If you compare the cost of purchasing the movie from the SuperDuperClub vs another company with free shipping your item can actually cost more.

On top of poor shipping rates the SuperDuperClub just automatically sends out your order via UPS. So if you pay for priority or overnight your order always is shipped via UPS ground. Getting a credit back for this shipping difference is also very difficult.

Item still not received even though the tracking shows the item was delivered. No phone number available to contact this company.

My only complaint with this site is their lackadaisical shipping. I ordered a DVD on 12/14 that was supposed to arrive in 3 - 7 business days, anywhere from 12/19 to 12/23. When I checked on the UPS website they show expected delivery of 12/27. Surely a web site like this knows that orders placed in December are for Christmas presents!

Order was supposed to ship via US Psotal Service on August 29, I assumed first class. It has still not arrived (Sept 7th mail has been delivered).

The tracking number you provided is not recognized by the USPS web site.

Mike in customer service is a robot. He doesn't give any human response and just copies and pastes information. My two day shipping item arrived in six days. I tried getting a refund per their Order Fulfillment policy and it's pulling tooth and nail. Horrific experience with Mike!

Experience overall was good, except for some issues with the selected shipping method. I selected Second Day Air UPS and paid for it $11.99 and when item shipped it was using regular USPS Priority Service, after a few emails company claims refunded the difference, I'm waiting for that since apparently refund done on 100405 while sale was placed on 092805. I would buy again, obviously selecting the regular USPS if anyway it's going to be shipped that way to where I live at. I think that the service could be improved by having the company take action and offer solutions for problems, in my case I had to explicitly request a refund for the difference in shipping costs on the 3rd email I sent , the company did not do anything prior to my explicit request for the refund (even if politely implied in last 2 emails I had written to them). More initiative that would be the word to describe what this company or it's representative lacks. REMEMBER: CUSTOMER SERVICE FIRST!Word of mount does count!
As for the product;it's in excellent working order.

Ordered DVD 9/1
Told would ship 9/3
Was charged on my credit card 9/4
It is 9/12 and still no product

No tracking info has been posted for my order. I also searched web site and found no customer service contact number. Very dis-satisfied.

I'd like to see a search engine in SuperDuperClub.com , so we would be able to buy more from the same store.

You also should ship internationally. Most on-line stores do it nowadays (amazon.com , cduniverse.com , dvdempire.com etc).

It would be nice to see the prices go down. I bought "The Golden Girls - The Complete Second Season" from you, but I'm going to buy the third season from amazon.com (which has a better price and free shipping).