SuperDuperClub. com

In a word, abysmal describes their customer service. I placed an order for an item and then found the same item at a different site for a lower price. I tried to cancel my order, but there was no order number included in my receipt, which is something they emphasize. The only time I received an order number is when they told me the item was shipping, which meant, of course, that it was too late to cancel. It will take something bordering on the miraculous for me to ever shop with them again.

I placed a DVD order on June, 8th. I fell for the price and this was one of the few sites that said it would ship right away.  My card was charged immediately, about 6-7 days letter my card was credited back.  Having not received any emails I emailed them(because you can't call them) asking why and heard got no response. I placed my order at another co. and received it in a week. Well today August 6th. my card was charged for the movie! TWO MONTHS LATER! I emailed the company and received a very rude and unproffesional email.  They won't let me cancel the order and I will have to pay a 20% restocking fee to return it, less shipping and handling both ways!!!  I may as well keep the $20 DVD because it will cost me that by the time I am finished with there process.  They got me this time and won't ever again. Don't fall for the low price. 

I pre-ordered COD WOW2 that is due to realease in November. Two days later I got this emial:

Dear SuperDuperClub.com Customer,

Thank you for placing your order with us. We wanted to let you know that
one or more items from your order are not currently in stock. Since we
will not be able to ship your order, it has been cancelled. Your credit
card will NOT be charged.  We are sorry for the inconvenience and look
forward to be of service in the future. We hope that your experience
with SuperDuperClub.com otherwise has been positive.

Thanks again,

--
Mike

Lets just say I am upset. Also no reciept for the credit to my account.

SuperDuperClub had an EEEPC 1005 for $342.99. I ordered it on 6/24.
I checked daily for a status and none was ever listed. I emailed 'Mike' and he said he would look into it (two days ago and I never heard back).

Today (7/2), I looked and noticed that the order was listed as having been cancelled. Again, I never received any notice about status, much less cancellation.

I also notice that the listing for the same PC shows it as $412 so I assume they want the extra $$ at the loss of my business.

Fortunately, my CC had not been charged.

HORRIBLE Cust Service.

The price was right, BUT even though they told me the video was shipped on November 2nd, on November 16th only in response to my email they now say it's backordered.

Great price is NO GOOD if they don't have the merchandise and hang you out for two weeks, while you wait for the video to arrive!

This was one more example of caveat emptor (buyer beware). I paid extra money for faster shipping and was told that because some of the items were coming out of warehouse A instead of warehouse B, they would not be covered under the faster shipping method. I do not understand why they made THEIR logistical issues MY problem, but this is apparently the sort of organization that is unconcerned with customer satisfaction. I am going to report this incident to the Attorney Generals Office and the Better Business Bureau (www.bbb.com) to try and warn people that there are other, better shopping sites on the web.

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

Re:110877
I placed this order on June 23. To date I have not received the item. I tracked it and until yesterday (July 1)USPS was notified that this item was going to be shipped. They still did not have the item. That is extremely slow, don't you think?
Customer service is not very good as far as I am concerned.
Sorry to say.

Well, it's not a bargain if your items don't arrive.

It's possible that another warehouse is supposed to send along the other DVDs I ordered, but the "Tracking" information is completely unhelpful. It gives you a tracking number and nothing else: Not a "Date Sent," not even identification of what is being shipped or from where.

Most of the online shopping places I used do a much better
job of keeping me up-to-date on the status of my order.

Even if the rest of my order finally arrives, I will not
be returning to SuperDuperClub because it is so
negligent about providing consumers with this essential info.

I would like to state that I asked for a specific DVD title and Superduperclub was a global search item. I wanted something specific and was not interested in anything else. But I will use it again.