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SwimOutlet.com

SwimOutlet.com

Overall service rating:  Store Rating: 4.5
Reviewed by 2750 customers

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Showing 1-20 of 58 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 5.0
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SwimOutlet.com – Where Swim Mom’s Shop

by , Feb 13, 2013 Rated a Very Helpful Review
My daughter’s passion is swimming. Because we do not have any local swim stores I order almost everything she needs online at SwimOutlet.com What They Sell SwimOutlet.com sells everything related to water sports. You will find ...
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Overall Rating:Store Rating: 1.0
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Lied to by Sale Rep.

by , Mar 28, 2012 Rated a Helpful Review
I recently used swimoutlet.com to purchase team apperal for a state championship swim meet and was very thorough about when I needed the iteams delivered to me.  After being reassured three times that the iteams would arrive by the date I needed ...
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Overall Rating:Store Rating: 1.0
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CUSTOMER SERVICE HORRIBLE> Prices just ok. stick with smaller merchants

by , Dec 15, 2011 Rated a Helpful Review
I have used this company and many other swim merchants over the years. The prices here are ok, and if you wear a very odd size, you might luck out by finding a suit on "SALE". However, most of their "SALE" items are only in one or two sizes usually so I ...
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Overall Rating:Store Rating: 1.0
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Items never received even with one-day guaranteed shipping

by , Nov 13, 2011 Rated a Helpful Review
I had a horrible experience with SwimOutlet.com.  I ordered a new swimming suit, googles, and Zoomers for an upcoming swim class.  The items should have arrived in time, but they didn't--and I'm still waiting almost 3 weeks after I ...
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Overall Rating:Store Rating: 1.0
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Deception at its finest

by , Apr 18, 2010 Rated a Helpful Review
Why do people buy products online? Well, I thought it was to save money not shift money. I bought a Wheeleez cart from swimoutlet.com and it was offered at a great price with free shipping for items over $75.00 dollars. I saw the product page and then ...
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Overall Rating:Store Rating: 4.0
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just like any other website you buy from only better

by , Feb 27, 2009 Rated a Helpful Review
I absolutely love this website. I have ordered from swimoutlet.com many times. Every time I have ordered from them they have gotten the exact order. I did order a backpack from them once and it took over a month to get and I do understand that they were ...
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Overall Rating:Store Rating: 5.0
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Great Merchandise! Great prices! Great Customer Service!

by , Oct 3, 2008 Rated a Very Helpful Review
I have three daughters who swim competitively. As you might imagine, buying goggles, suits and other gear is very, very expensive. When I discovered Swimoutlet.com I ordered the minimum order required for free shipping. I was afraid the return ...
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Overall Rating:Store Rating: 3.0
 

Has more cons than pros

by , Jul 17, 2008 Rated a Very Helpful Review
I wish I could say that swimoutlet.com is a pleasant place to shop at, but honestly I can't. In total I have placed about 7 orders with them up to date, and half of them have gone wrong. 1. I ordered a boy's swimsuit, a girl's swimsuit, and goggles. ...
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Overall Rating:Store Rating: 1.0
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Nothing Received and Completely Unresponsive

by , Jun 26, 2008 Rated a Helpful Review
Very bad experience with my first and last order from Swimoutlet.com. Therefore, I will never, ever order from this company again and would not recommend them to anyone else. I ordered one small item. Their emailed confirmation came two days later ...
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Overall Rating:Store Rating: 1.0
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Worst online retailer I have ever dealt with!

by , Jun 26, 2008 Rated a Helpful Review
I shop online almost exclusively (Lands End, Ralph Lauren, Kohls, CWD Kids,etc,etc) and this was the worst experience I have ever had with an online store!!!!!! I ordered a swim parka (not a custom one) that was supposedly shipping out within 24 hours ...
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Overall Rating:Store Rating: 4.0
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I recommend it!

by , Apr 27, 2008 Rated a Very Helpful Review
I had a great experience with SwimOutlet.com - here's why: The website is easy to use It's easy to find what you're looking for, with suits and accessories categorized by "fashion," "recreation," and "competitive" swimming. Product ...
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Overall Rating:Store Rating: 1.0
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This business makes the consumer pay for its inefficiency in handling refunds.

by , Aug 23, 2007 Rated a Very Helpful Review
Very unsatisfactory business practices! I returned an item via the USPS in May of 2007. After not receiving credit by July, I called the customer service number listed on the web site only to be informed that my return had not been processed yet because ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE!

by , Jun 11, 2007 Rated a Helpful Review
I recently attempted to purchase items at swim outlet on June 4th. A few days later, I never received a tracking number or any information regarding shipping. The merchandise was billed to my credit card! I called Swim Outlet several times and had to ...
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Express Reviews
Overall Rating:Store Rating: 5.0
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Excellent, so glad your reps have authority to do what's right.
by ,Sep 23, 2013
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My first purchase went well, came promptly, etc., however, the item did not fit a chest size that it claimed.  I contacted them through live chat and was able to exchange it for the next size up, no cost for shipping on the return or the new
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Overall Rating:Store Rating: 2.0
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Not recommended - Expensive return policy
by ,Sep 10, 2013
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The size stated on the site were wrong. The bathing suit I got was not the size stated in the sizing info. Taxes and shipping came to 25$. These are not refundable.... yes swimoutlet does not return taxes paid when returning an item !!! return cost 10 $.
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Overall Rating:Store Rating: 2.0
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Irregular merchandise and poor customer service
by ,Jan 14, 2013
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I ordered Speedo warm-up pants and received irregular merchandise. The bottom of the zippered back pocket was sewn into the waistband and couldn't be separated from it without ripping out part of the waistband. Spoke to a customer service rep who said
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Overall Rating:Store Rating: 1.0
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Awful customer service. Avoid this merchant.
by ,Nov 23, 2012
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Products seem nice & ordering easy.  Quick shipping.  BUT CUSTOMER SERVICE JUST PLAIN TERRIBLE.  I will never order from them again; neither should anyone
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Overall Rating:Store Rating: 1.0
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RIPPED OFF!
by ,Nov 16, 2012
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Back in July I purchased an Olympic-style black and gold swim bag for my daughter.  I spent approx. $55.00.  A few weeks ago the zipper began to rip, and now it is completely off the track and ruined.  When I called the company, they
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Overall Rating:Store Rating: 1.0
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Your Personal Information is UNSAFE @ SwimOutlet
by ,Aug 2, 2012
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Do business with SwimOutlet AT YOUR OWN RISK!!The personal information I provided to SwimOutlet ended up in the hands of spammers.  I contacted SwimOutlet about the problem, gave them an example and they were unconcerned, giving me a line about
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Overall Rating:Store Rating: 1.0
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Don't recommend this business!
by ,Jul 6, 2012
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Very difficult to get a real person on the phone. Spent hours trying to track down a return, only to be told that once it arrives back in their warehouse, it takes them about 6 days to process a refund. Only order from them if you know exactly what size
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Showing 1-20 of 58 reviews Page 1 2 3 Next

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Showing 1-15 of 2,703 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Sep 18, 2012
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good
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Overall Rating:Store Rating: 5.0
 
Sep 6, 2012
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so convenient
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Overall Rating:Store Rating: 5.0
 
Sep 6, 2012
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Awesome customer service in the past, great prices, and on time delivery from...
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Overall Rating:Store Rating: 5.0
 
Sep 5, 2012
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Very easy to find mastectomy suits. Nice fit too.
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Overall Rating:Store Rating: 5.0
 
Sep 5, 2012
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I ordered some swim shorts and they were too big. I emailed Swimoutlet and was...
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Overall Rating:Store Rating: 5.0
 
Sep 5, 2012
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good
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Overall Rating:Store Rating: 5.0
 
Sep 4, 2012
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First time I have used Swim Outlet and I was very impressed with the quality of...
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Overall Rating:Store Rating: 5.0
 
Sep 2, 2012
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Love the top. I apparently misread the order though--I thought it also...
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Overall Rating:Store Rating: 5.0
 
Sep 1, 2012
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very good.
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Overall Rating:Store Rating: 5.0
 
Sep 1, 2012
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Swim Outlet has a very large inventory and I appreciated all the choices...
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Overall Rating:Store Rating: 5.0
 
Sep 1, 2012
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Tracking number given never worked, had to call to find out when item would...
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Overall Rating:Store Rating: 5.0
 
Aug 29, 2012
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Plan to buy any future items concerning swimming at SwimOutlet.
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Overall Rating:Store Rating: 5.0
 
Aug 29, 2012
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Merchandise arrived quickly, exactly as ordered
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Overall Rating:Store Rating: 5.0
 
Aug 28, 2012
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I would shop again with SwimOutlet, the products I ordered were new; good...
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Overall Rating:Store Rating: 4.0
 
Aug 27, 2012
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I swim indoors year round and have a hard time finding swim wear out of season...
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Showing 1-15 of 2,703 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next