Target

Awful experience.  We were in Target looking for a particular toy for Christmas.  They did not have it and told us they would not have it until after Christmas, so we went to Target online and ordered the item with hopes that it would arrive before Christmas.  We happened to be in the same store the next day, and they had it, so we bought it.  Upon going to my online Target account, I found out the the item would not even be shipped until a month later, so I decided to cancel the order.  They do not give you the option to do that online.  I called customer service and they REFUSED to cancel the order.  They said all we could do was accept the package, take it back to Target and get our money back.  That's ridiculous.  I asked to speak to a supervisor.  The rep allowed it, but said he would tell me the same thing.  After a 15 minute wait, the supervisor agreed to cancel the order and refund my money that instantly went through my bank account.  We will see if it really happens.  Terrible customer service. 

On December 8th, 2005 I ordered a "Revlon Moisture Stay Paraffin Bath" as a Christmas present for my wife. Target's website showed the item in stock, but when I received their order confirmation it gave the estimated shipping date as January 20th, 2006!!! It didn't even list it as backordered or anything. Needless to say, I canceled the order. This is *THE LAMEST* experience I've ever had shopping online. Kudos to Target for a new benchmark.

We ordered a 4 pc leather living room set. Although there was an initial delay from the original promised delivery date, Target was very helpful and supportive. They even refunded part of my shipping fees. Overall we are satisfied with our purchase

DO NOT BUY FROM TARGET or TARGET.COM. They run classic bait and switch scams and have absolutely poor customer service. Also note that the website and the store are unrelated entities, so when you use the website, you're just buying stuff from some offshore company.

I ordered a Eureka Smart Boss vacuum from Target.com on Mar 24th.  It was said to be shipped 3-5 business days from that date.  Target does not charge you for your purchase until it has actually been shipped, and as I was not seeing the charge on my account I continued to check it regularly.  Getting more and more frustrated, I continued to check over the next 4 weeks on target.com.  My delivery date changed several times and was pushed back until sometime between April 27th and May 13th.  I then received an email on Thursday, May 7th, stating there was yet another delay and if I had not received my vacuum by June 13th to contact them.  When I logged on to my account to cancel my order, the estimated delivery date had changed AGAIN to July 17th!!!  I couldn't believe it!! Do they really expect people to wait 4 months for a vacuum?  Needless to say I cancelled my order and vow to never purchase anything from target.com again.

I have been a loyal customer of target,since opening in Spokane Wa. (Many years). I own my own business and have been shopping on-line for over two years. I recently was shopping on-line and accidentely ordered a crib, we were just looking. An hour later I realized it when I got my email. I called immediately. I was informed I would have to receive it and then later return it to the store.
Needless to say we decided to keep it when it arrived since I had to pay $90.00 in shipping charges. We received it two weeks later. It was defective and damaged from shipping. I took it in to exchange it and was told that target on-line would NOT approve it. Had to ship it back,confirm the return, and then they would send another.The baby wont need one by the time we could get it again! I will not shop on-line target again.
Huge hassle and not worth the time of day.

I would like to order from Target HOWEVER because I am in the military stationed overseas. Target will not even ship a pair of socks to APO/FPO boxes. It is the only store that does not ship here. So thanks for NOTHING!!!

I recently made an on-line purchase with Target for a lamp. It was listed at $119.99. I made the purchase and later that day noticed that other websites had the SAME item for nearly half the price. I tried to cancel my order, since the ship date is TWO WEEKS away. However, when I spoke to a customer service rep. they said it had entered the "shipping process" and could not be canceled and they don't do price matching either. My advice: Check out other stores first for price comparison and if you do order from Target don't assume you'll have a chance to cancel the order, because it immediately goes into the "shipping process."

I was led to believe that this table would be delivered in time for Christmas when I ordered it Dec. 10. Every week the website said "shipping soon". Now, over a month later, the website said they have no record of my order. I contacted them (customer service in India) and got an email saying my order had been canceled due to unavailability of the item. WELL,THANKS FOR NOTIFYING ME!! Talk about disappointingly poor business practice - Target.com is TERRIBLE. Don't order from them if you are giving a GIFT that you would like the person to actually RECEIVE.

I ordered some Gilligan & O'Malley satin lingerie items from Target before Christmas. I couldn't have been more pleased. They kept me informed along the way via email. They let me know when the items were shipped and I received them as expected. Shipping costs were calculated before I placed the order so I knew what to expect. I don't what these other folks are complaining about with regards to shipping. You can see the total, including shipping, before you order on the site. And by the way, I ordered the Gilligan O'Malley Long Satin Robe and matching gown in Still Shores Color. Oh my gosh! These things were just beautiful. I have never felt a more beautiful, silky, satiny fabric in whole life. In fact, I ordered some more as gifts after receiving my first one. I'm just sad they are out of stock now.

I agree with other consumers- Shipping cost was too high, but I searched online and quickly found a coupon code and only paid $7.58 instead of $20 for a 25pound item. The shipping was good. Ordered Dec. 3rd - estimated time to received was Dec 15-19. I received on Dec. 13 (earlier than expected). I would shop Target again if I can again get the lower shipping cost. Unfortunately the item I wanted was available online only so I would not have been able to save shipping cost on it.

Worst online experience ever! After ordering a Playmobil toy for a birthday party- I was informed 5 days after order it would be delayed. Then it never was shipped at the new date. Long story short- I called 5 times and spoke to a service rep who each time said "it is in stock, it should have shipped, we don't know why it did not"

The fifth time I asked for a supervisor who says "apparently the order is stuck in our system, why don't you just cancel the order and place a new order"

I canceled the order. This ordeal has taken three weeks to get nowhere and get no information or updates.

There are plenty of other places to use. These people never offered to speed this along, offer free shipping, offer shipping upgrade or offer to call the fulfillment center and see what the problem was. No problemw ith the stores but Traget.com is the pits.

Purchased 2 AMW portable DVD units Dec '03 as gifts. Neither worked. Returned them to the AMW. They sent two more. These didn't work. Returned them to AMW. Received two more. These don't work. This makes 6 non-working units. AMW will send me two more with no warranty. The chances of them working are zilch. Target has done NOTHING. I am out $500.00 and have two non-working AMW portable dvd units.

Target Guest Registry Wedding:
Never register with target unless you know you will not have to return something. We were told that their policy was to return items for store credit as long as the item was on the gift registry with or without a gift receipt. This was also the policy when I worked in Guest Services. But SURPRISE, when we actually went to return the items, the policy had changed and you cannot return anything over twenty dollars without a gift receipt and the items under 20 can only have two returns within a year.
The representative the first time either lied to us or the policy has changed since, either way, it doesn't seem legal. We tried talking to guest relations to no avail.
I would suggest walmart, Bed bath and beyond, or belk who have a no hassle return policy for their registries and items purchased as gifts.

Beware of the "your order has shipped" letter from Target, the one that says standard UPS shipping is 3-5 business days. I got that letter on a Friday. UPS record says they got request to pickup package on the next Tuesday, that delivery may be two weeks from the day I got the shipping notice. That is 11 business days.