TextbooksRus

I'm a bit surprised at all the negative reviews. The only things I really care about when ordering books online are a) timely service, and b) good quality (i.e: no torn edges, etc)....oh, and of course, c) price.I bought two textbooks (one used, ...

I sold a textbook last September ('08) on this site and still have not received a payment.  The buyer got the book well before the shipping deadline, marked it as such on the website, and paid for the book.  A month later, the payment was still ...

  I have been sending books to this site's buyback department for many months. I have had no serious problems with them until recent. One book I sent in did not have a CD. The buyback said nothing about needing a CD. After many emails and finally ...

First time user of this online service, ordered books with fulfillment to be through their partners (small booksellers). After order was placed, received emails from EACH seller that book was not in stock. Received email from Textbooksrus.com saying credit would be applied to credit card. If they have an online business they should make an effort to keep current the inventory listings they are making sales from.

I LOVE textbooksrus! I was really worried about selling my books online. I found several negative reviews of this company after I had already mailed my packages and got scared about whether or not I would receive my money. I mailed over $500 of books in three different packages. I Fed-Exed them with textbooksrus prepaid shipping on Monday and received my paypal refund on Wednesday! I called on Tuesday; it did take several tries but I got through and the woman was really nice and helpful. I had also sent an email and it was responded to in 7 hours. I will definitely be using testbooksrus to sell all my school books!

Poor customer support. Tried to contact them 3 times, both by e-mail and by phone, and simply got a recorded message "we have high inquiry volumes, please leave a message". After leaving a message, they never got back with me. I have ordered my books over 8 days ago now, they charged my credit card 7 days ago, and my order is still "processing". With my experience, and with that of all the other reviews that I am seeing, stay far away from this company unless you want to get charged for items you will never/take forever to receive.

I TRIED TO CALL AT THE LISTED PHONE #
BUT NOBODY EVER PICKS UP , THEY LEAVE A MESSAGE
TELLING YOU ITS FASTER TO GET A RESPONSE IF
YOU SEND AN EMAIL MESSAGE.
I SENT 4 EMAILS AND CALLED A ZILLION TIMES
NOTHING EVER HAPPENED!I AM TRYING TO EXCHANGE A TEXTBOOK
THAT I BOUGHT FROM THEM, I SEND IT NEXTDAY BY UPS,
I EVEN EMAIL TEXTBOOKSRUS.COM TO GIVE THEM THE TRACKING #
BUT NO AWNSWER.I TRACKED THE UPS THEY DID PICK UP TJHE BOOK AT THEIR STORE NEXT DAY BY A STORE EMPLOYEE.
I SENT THEM AN EMAIL WITH THE BOOK THAT I WANT ST OR EXCHANGED,ITS LIKE TALIKG WITH A DEAD PERSON!!!!!!!!!!!!!!!!!!

Oh please, y'all are a bunch of haters. It's not Textbooksrus' fault if you ordered the wrong book, didn't buy insurance, etc. I called them twice, once before I ordered and once because I needed to change my address. They picked up on the first ring, and they were very professional. Ordered expedited on a Monday, and my package came on Thursday. Book was exactly as described. Service could not have been better.

They charged more than book cover price but with the 99cents shipping, it evens out. My order arrived INCOMPLETE in about a week. I left them an email requesting the missing item. They never reply to the email. Called them directly but no one picked up. Definitely won't ever go back!

This website is the worst I have ever encountered.
They try and fool the buyer into thinking they have working operators, when they don't. You call and get a message saying they have "high call volume" no matter what time of day you call customer service. Once you try and leave a message, the voicemail box is full.

When sending e-mails they never reply. I have sent four e-mails in the past 4 days because my order has been in the "processing phase" forever. They charged my paypal account instantly and I still haven't gotten my order shipped.

I used this vendor because they accepted paypal, but beware everyone!!! The site is a rip! They're out to take your money and there's little you can do to get it back as their return policy is just bad bad as their ordering.

I ordered an "international edition" book listed as "same with standard edition" and found its different content. Tried to request a return but the so-called on-line return process never worked. Called the listed phone phone number 10000 times and emailed both help desk and customer service, left messages... Anyways, they don't care to reply a word! To me this is one of the worst places to shop at (the other one is ValoreBooks) and I suggest those who want to get cheaper books shall think twice before acting.

The used book condition is very poor when described as good.  The cover was very worn and the book was heavily marked.  Customer service defended the classification of the book as in good conditions.

Just be sure to get the insurance. I sent my books off about three weeks ago and received an email this morning saying that my box arrived without any books in it. Since I didn't have the insurance on the package, there is nothing that I can do. I'm not saying that this company is to blame, it could have been the USPS, but if you are adverse to taking chances then get the insurance.

I bought a used book from this site. It's indeed USED. Crappy cover, highlighting inside and MISSING PAGES for some part of Chapter 1!!! I didn't expect it's in like new condition but missing pages is way out of line. so watch out if you are gonna buy a used book from it. well...shipping is pretty fast for priority mail.

Submitted two textbooks for buyback. One was slightly used (no writing, no damage, no highlighting, but you could tell that the book had been read). The second was in brand new condition, never opened or put on a shelf. It was purchased new, placed on a table or desk (in a clean, non-smoking home). I told them I was sending a "used condition" and a "new condition" book and packaged each in a separate Tyvek envelope, wrapped each with bubble wrap and placed in a double-walled box--extremely well packaged. They arbitrarily changed the rating on the new book to "used" and refused to state why they made this change. The repeatedly sent form letters in response to my detailed inquiries--discussing "shelf wear" and "writing on the pages". Not ONCE did they actually answer my question. The only positive thing I can say about them is that I received my check within a week. Be warned that once you send your books to them, you cannot get them back! Thus, if they change the condition rating, you are stuck with whatever they pay you (or not pay you). Arrogant and disrespectful organization.