The-House.com

I consider myself a very savvy consumer... When I need something I always research for the best deals on quality merchandise (and make sure I find any applicable coupon codes to compliment my purchase).  The problem with this can be that some things ...

Terrible experience. This was the first and last time I will buy from them. I got a ski jacket for my husband as a gift for his upcoming ski trip. Turns out he needs a smaller size. When I wanted to exchange to a smaller size, I was told that I have to ...

I ordered a medium snowboarding jacket from The-House and it shipped on time. I realized it was too big, so I shipped it back for a small with the filled out exchange form. USPS said they received it on the 21st. I never heard anything from them. I ...

Customer service is terrible at this place.  Sent my broken snowboard in for warranty on march 20, they recieved it the 23rd.   They told me a MAXIMUM of 30 days before I could get my board back, I said "ok, that would be fine."  30 ...

I received a giftcard from the house as a birthday present from my parents.  When i got on to their site and placed my order their site repeatedly told me that my giftcard was invalid.  I tried plugging in it several ways to no avail.  I ...

I ordered alot of stuff this year, a really nice board, some sweet bindings that perfectly matched and what I thought were some really nice free glasses. I also ordered some other stuff that came correct... I specifically payed $20 more for Burton Cartel ...

This is an awesome website. I have purchased gloves, helmet, beanie, pants, bag, boots, and jacket from The House at different times. i always recommend checking your local store for sizes, because all brands appear to be different, but the house has an ...

Terrible. I live in canada and was ordering a product only available in the United States. after some time making sure they can in fact ship to canada, i placed an order for the product WELL in advance of the product actually being available to ship ...

received a defective product, called customer service, the service rep seems new to the company but willing to help out, after a few times on-hold, the company agreed to exchange the defect covering all additional shipping cost, then I was ...

I placed an order for more than 400 dollars worth of gear on Sunday after reading on their website that ALL weekend orders would be shipped on Monday with a total delivery time on 6-7 days for my region. My order didn't ship until the following Friday ...

Beware. the customer service at the house is horrible. I placed an order in nov, and recieved a confirmation with wrong adress + wrong name. I Immediately send an email to their customer service pointing out their mistake+ asking them to correct it.

I ordered a belt before Christmas and after reviewing the sizing chart, I ordered a Medium. According to the chart a Medium will fit a 32-34 waist. I wear an 32 so ordered the Medium. When I received it, it was too small, it would only catch on the very

I have had two experiences with The House thus far, and I can now say I am a faithful shopper at The House for my snow gear needs. The first time, I got a great deal on a jacket I never saw before, but I luckily chose the right size, and all came out to

Customer service is horrible!!!It took me nine phone calls and two emails in 5weeks to return a single item. Everytime I speak with an agent, they all say different things. One time an agent hung up on me!!!!!!! They told me that shipping is on them

Horrible customer service!I bought snowboard boots and there was a defect in back of one boot that something sharp jammed into my ankle. I only skied a very short time before I had to stop because of it. I called the company and as soon as I said

Honestly, i like their product lines but they have crappy customer service. I ordered a pair of pants which they sent to me in the wrong color and now are making me pay to ship it back to them. rude bastards. find another place to buy - discounts aren't

This is why people hesitate to shop online.. these guys are hopeless, and they couldnt care less. I have been waiting over a month and a half for a product promised in no more than 7 days. And the worst part: they havent yet contacted me once to let me

Great product. Great shipping. Its definitely worth ordering from this site. I would recommend this site to one of my

I ordered boots and paid for two day shipping in order to get them in time for a weekend trip. Placed the order late in the day on a Tuesday, got an email notice the next morning that they had shipped. The day they were supposed to arrive I checked the

We purchased boards, boots, bindings for our boys for Christmas.  Due to sizing issues, we ended up returning most of the order and reordering.  The House issued credits back to our credit card about 7 days after they received the merchandise