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The Cigar Hut

The Cigar Hut

Overall service rating:  Store Rating: 4.5
Reviewed by 219 customers
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Overall Rating:Store Rating: 1.0
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Awful Expericence, Poor Customer Service
by kubakubaNew Member ,Jun 29 '09
Beware this place is a joke. It says on their website a 100% money back guarantee. Yhea right! Thats if they will answer your e-mails or phone calls. After 3 e-mails and two phone calls with messages left I still have yet to get a response. How can you get a return authorization # in order to try and return something when they dont answers your messages. It seems as though they are running some kind of scam in my opinion. Stay Away. There are better cigar companies out there.
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Overall Rating:Store Rating: 2.0
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not good
by averya58 ,Sep 12 '07
I ordered cigars that were shown as in stock but ended up as back ordered. It has now been 6 days. When they come in it will be another 5 days for shipping. This is unacceptable. I never would have ordered that particular cigar and/or from this particular vendor. Other well known vendors show the item as out of stock. After all, this is the computer age and things can be adjusted quickly. I feel taken advantage of. No one answers the phone.
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Overall Rating:Store Rating: 1.0
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this company sucks huge, avoid flavored cigars
by thebaby981 ,Oct 01 '07
they suck, ,,do not buy the vanilla cigars, they burn hot, they suck, this company sucks huge, be careful as these cigars burn horrifically, this is like the fifth damn time ive tried to write this as this site as well sucks,. maybe all it desires is bulldookie happy reviews that lie to you.
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Showing 1-3 of 3 reviews  

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Overall Rating:Store Rating: 3.0
 
Jun 27 '09

The customer service was very poor. I made to attempt to telephone and got a recorded message. I made three e-mail attempts and never received a reply.
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Overall Rating:Store Rating: 5.0
 
Jun 20 '09

Quite pleasantly surprised!
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Overall Rating:Store Rating: 5.0
 
Jun 15 '09

Excellent Service no complaints
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Overall Rating:Store Rating: 3.0
 
May 21 '09

Adult Signature required via UPS is a HUGE hassle and is unnecessary. I have already paid for the cigars so "over $200" makes no sense. As for "Adult" I could certify that via web site. Having to endure repeated failed delivery attempts is not only an inconvenience for me but also results in stale cigars. I would be happy to fill out an on-line signature card.
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Overall Rating:Store Rating: 5.0
 
May 08 '09

Prompt service. No incentive offered to continue shopping with this site.
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Overall Rating:Store Rating: 5.0
 
May 08 '09

Service was great. Product was not of the quality I am used to. The site shows Old Fashioned Dominicana label, but cigars were in a plain carton with no label and not of the quality that Old Fashioned Dominicana usually is. I will not be ordering again.
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Overall Rating:Store Rating: 5.0
 
May 03 '09

good product, no problems
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Overall Rating:Store Rating: 5.0
 
Apr 30 '09

very fast and efficient
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Overall Rating:Store Rating: 4.0
 
Apr 26 '09

I was a little surprised by a three day delay in shipping. It may be stated in the shipping policy, I didn't look. The cigars were nicely humidified so no delay in enjoying them.
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Overall Rating:Store Rating: 5.0
 
Apr 23 '09

GREAT SERVICE
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Overall Rating:Store Rating: 5.0
 
Apr 11 '09

excellent product and service
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Overall Rating:Store Rating: 4.0
 
Apr 08 '09

Good selection and good prices. Would shop here again!
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Overall Rating:Store Rating: 5.0
 
Dec 09 '08

Great merchant, with accurate descriptions, easy to follow communication, and very quick shiment.
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Overall Rating:Store Rating: 4.0
 
Nov 21 '08

complete inventory
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Overall Rating:Store Rating: 5.0
 
Sep 23 '08

only problem the cigars seem stale.
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Showing 1-15 of 216 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next



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