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The Horchow Collection

The Horchow Collection

Overall service rating:  Store Rating: 4.0
Reviewed by 508 customers

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Showing 1-20 of 32 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Terrible delivery service

by , Jun 2, 2013 Rated a Helpful Review
I ordered an expensive bedroom collection set.  It took a month from the purchase to even receive a call about delivery.  Finally, the delivery date was set.  The delivery company arrived at my home and one of the guys thought that the ...
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Deceitful - they sold me T.J. Maxx goods

by , Jul 13, 2012 Rated a Very Helpful Review
I have been ripped off and certainly will NOT be shopping at Horchow ever again!  In short, I ordered a set of armchairs for which I paid $999 ($1179 with Delivery and Processing).  Upon receiving the merchandise, I opened the shipping package ...
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Overall Rating:Store Rating: 1.0
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Horrible!!!!

by , Feb 13, 2012 Rated a Helpful Review
I am a regular on-line shopper and this is by far the worst company that I have ever shopped with. I purchased a rug on sale in 11/2011. The rug was apparently not available at the time of the purchase and was placed on back order. I called ...
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Overall Rating:Store Rating: 1.0
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Poor quality product

by , May 26, 2010 Rated a Helpful Review
I purchased a small chandelier from Horchow.  The chandelier had a broken piece of crystal.  It wasn't one of the detachable pieces so I had to return the whole chandelier.  The replacement chandelier looked fine at first glance.  I ...
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The worst - do not bother!

by , Nov 11, 2009 Rated a Helpful Review
Long story short - their shipping charges are more than ridiculous and shipping service is the worst ever. Long version - We ordered the platform bed, shipping was ~$450. When I pay so much for shipping I expect some accomodation. Nope, not here. ...
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Overall Rating:Store Rating: 1.0
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Un-ethical business practices. Offering a discount, but upping the shipping fees to offset the discount.

by , Feb 19, 2009 Rated a Helpful Review
I was looking at some bedding from Neiman Marcus that was really expensive and I started to order it. The order contained one 28" King size coverlet, one King size dust ruffle and 2 pillows. In the middle of ordering it, I checked my e-mail and saw ...
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Defective merchandise + worthless guarantee-LOW END products.

by , Dec 9, 2007 Rated a Helpful Review
I ordered 3 silver plate flatware sets (of 20 pieces), a hostess set, and the butter spreaders. The name of the pattern was "Plume". It started falling apart as soon as we used it. Literally, it came apart in our hands. I emailed Horchow within the 6 ...
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Overall Rating:Store Rating: 1.0
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terrible
by ,Dec 5, 2011
(Show)
I purchases 4  dining room chairs and after 12 months ( 6  months past Horchows return policy) I got zero assistance in returning or refuning the price of the merchandise.  This is furniture that  lasted less than 1 year and sold for
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Beautiful products BAD quality.
by ,Nov 29, 2011
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Beautiful products, bad quality. No way to rate on their site to warn others. I bought a set for 16 of Jungle Jubilee dinnerware. (made in India). Claiming "dishwasher safe". Put the dishes in some water to soak off the extreme sticky tags,
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$600 shipping mistake
by ,Nov 17, 2011
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Ordered a Stratford coffee table for $2K. Shipping charges $350. Waited 2 months for the table, was extremely disappointed with the cheap quality of the table surface (has holes everywhere) so I called the same day to arrange for return shipping. Costs
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Overall Rating:Store Rating: 2.0
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Horrible
by ,Jul 19, 2011
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I ordered towels on sale on Friday.I saw the sale was still on on Sunday.  The Horchow rep told me it was still on so I canceled my order to order more.I called to order more and was told sale was over.  I then contacted customer
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My experience with Horchow was about as pleasant as having a root canal done!
by ,Dec 16, 2010
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I recently purchased quite a few things from Horchow on-line.  Days later they advertised a free shipping plus 30% off sale.  I called to request the 30% off since I had purchased so recently and was informed that since I got free
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Worst ordering and customer service ever
by ,Nov 18, 2010
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Be very careful we ordering from Horchow. My experience started in August when ordering a table for my wife for our anniversary on Nov 11th. They changed the ship date 4 times after the order was placed in August, September and October. I was told by a
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Poor
by ,Jun 27, 2010
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I purchased the entire Bellissimo bedroom furniture suite two years ago and it's already falling apart.  When I contacted Horchow I was informed that because the furniture was two years old they would not replace it or send somone out to fix
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My experience is that of a bate and switch
by ,Feb 4, 2010
(Not Yet Rated)
I ordered bedding on-line that totaled $1400 but was charged almost $2000. I had printed out what I was ordering and prices were included. When I placed my order, I was never given a total of what my charges would be. The next day I received a
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Horchow has the worst "customer care" service of any of the high end stores.
by ,Jan 8, 2010
(Not Yet Rated)
This company has the worst customer service of any of the high end stores.  Delivery dates are often wrong and the merchandises are not always of superior standard. My worst and last experience just occurred over the holidays.  I ordered a
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BEER QUALITY AT PREMIUM CHAMPAGNE PRICES.
by ,Dec 16, 2009
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I bought 3 sets of "Vivre" dishes by Tracy Potter. Delivery speed was excellent, however, the product is lousy. It chips with extreme ease, customer service told me it was microwave safe, however, there is no microwave safe sign anywhere. Chipping is
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Mismatched Towels
by ,Dec 1, 2009
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I placed an order for a substantial amount of monogrammed towels through Horchow recently.  When they arrived, the bath towels, hand towels, and face clothes were completely mismatched, as they had come from different dye lots.  I returned the
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Horchow has horrible service
by ,Nov 16, 2009
(Not Yet Rated)
Horchow wasted my time. I bought a camera for a great deal to prepare for a family trip. I paid an exorbitant amount on shipping to get it in time. After my purchase didn't show up I called them and they told me that all orders on this item were
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Horrible Horchow
by ,Nov 13, 2009
(Not Yet Rated)
I will give them -100 (minus humdred) point.I placed the order with shipping charge of $40 (Ground Shipping).I created my account with them to track my order.I see it comming comming comming.. It will be shipped on 23 Nov...Finaly I saw
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Showing 1-20 of 32 reviews Page 1 2 Next

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Showing 1-15 of 482 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 33   Next
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Overall Rating:Store Rating: 5.0
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Mar 20, 2005
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The only complaint I have is that I always have to sign for the package which...
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Overall Rating:Store Rating: 4.0
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Mar 14, 2005
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I was impressed with the selection and the continued contact while my order was...
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Overall Rating:Store Rating: 5.0
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Mar 10, 2005
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All the products are of a very good quality and exactly as I expected them.
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Overall Rating:Store Rating: 4.0
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Mar 6, 2005
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I really can't say anything yet because I have not received the item I ordered....
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Overall Rating:Store Rating: 5.0
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Mar 5, 2005
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I received the merchandise on time and shopping was easy.
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Overall Rating:Store Rating: 4.0
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Mar 5, 2005
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I am pleased with the quality of the floral prints. I, as yet, have received...
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Overall Rating:Store Rating: 5.0
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Mar 5, 2005
(Not Yet Rated)

Always beautiful and unique merchandise.
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Overall Rating:Store Rating: 5.0
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Mar 4, 2005
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Horchow is a terrific store and shopping experience for me. I will be doing...
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Overall Rating:Store Rating: 5.0
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Mar 3, 2005
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Everyone has been extremely helpful when I've regarding questions. Quality of...
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Overall Rating:Store Rating: 5.0
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Mar 2, 2005
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fine they have great products & a good catalogue
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Overall Rating:Store Rating: 5.0
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Mar 2, 2005
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Great products and shipping on time........ will order more in the future.
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Overall Rating:Store Rating: 4.0
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Mar 1, 2005
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Only complaint is the the colors of the towels on the web-site were misleading.
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Overall Rating:Store Rating: 4.0
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Mar 1, 2005
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I have always received excellent service and help from Horchow. This is my...
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Overall Rating:Store Rating: 5.0
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Mar 1, 2005
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Horchow is one of the best of the best....love shopping with them....I am never...
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Overall Rating:Store Rating: 5.0
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Mar 1, 2005
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The order was completed on-line and was easy and quick. I was very satisfied.
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Showing 1-15 of 482 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 33 Next