Thompson Cigar

Thompson Cigars has been in business since 1915. I used to get their catalogues for some odd reason. I've never been a cigar smoker, but I always liked their T-shirts and accessories, such as ashtrays. So when Nick decided to take up the hobby of cigar ...

Thompson Cigar Company can be a confusing experience is you don't know what you're looking for. With well over 50 "house" brands, interspersed in their catalog with the national brands, there are a lot of options. The sampler packs are a good way to ...

I ordered the 20 combo sampler pack (for 20 bucks+5 shipping) with carrying case for a bachelor party I was going too. I placed the order online and got 2 confirmations the same day (more or less the exact same email) than another one about two days ...

-On 07/19/07 I ordered a new humidor from Thompson Cigars. -On 07/20/07 I called to confirm my web order at which time they told me that online orders don't process for 24-48hrs. So my humidor would be shipped today, or tomorrow,....or Monday. -On ...

I recently received the Diamond Back Humidor Combo from Thompson Cigar. It arrived via UPS on the tenth business day, followed by the cigars via USPS the next day (it seemed to be two or three days too long shipping from Florida). Here is a list of my ...

I placed an order on a Thursday received it on Wednesday the following week, I ordered The classic cherry wood combo, an airtight traveler and the 2 bundle deal on the cuban especiales. For 115 shipped to my door, I don't think I can find a better deal. ...

I have been ordering from Thompson for over fifteen years and have always been pleased with them. Lately however, their marketing tactics are becoming overly aggressive and - well, just plain tacky. one of the tactics that they started using about two ...

recently I ordered cigars from thompson...the day after my order i recieved a call to enroll me in a discount program. after thanking the rep and declining i asked him to remove my name and # as i do not want any calls unless there is a problem with my ...

I originally ordered Thompsons "powerhouse 30" on May 16 2007. I was assured that it would be shipped by Friday May 18. The item was not shipped. I called customer service and after a thirty minute hold, they took my name and number and promised to call ...

No customer service, slow, buyer beware.... I placed an order for a humidor combo, solution, and lighters. I recieved an email stating that in 2 business days I would recieve another email confirming the order and shipping charges. After 2 business ...

A family member sent me Romeo and Julieta package deal as a gift that included a decorative jar and 20 tubo cigars. When I received it, 19 of the 20 cigars were molded and were not the size of cigar that were ordered. I wanted to exchange the item, and called customer service. The agent was rude. I complied with the exchange instructions contained in the package and with what the customer service rep told me to do. When I later called to check on the status of the exchange, I found out that the gift giver got a credit to her card instead. After two more calls to customer service that told me two different things, I gave up. Me experience with this company can be summarized to this - if a company's customer service doesn't know the job and doesn't care about customers, I won't be one.

I had a good experience with Thompson.

I got an email offer for a 10-cigar+humidor+2 cutters for $29.95. I ordered them expecting dried-out, beaten cigars. But what I got was a super sampler of CAO gold, La Gloria Cubana and La Flor Dominicana. The cigars where in great shape and I couldn't help it but smoke one of each the very same day. I enjoyed them to the last inch.

They called offering specials, but they weren't pushy and accepted the fact that I wasn't going to buy more cigars at that time.

I am into samplers and they seemed to have the best sampler choices. Of the online cigar stores, they seemed to have the best values.

I ordered one of the Thompson special samplers and was exceedingly pleased. It arrived promptly and in good condition. It did put me on their mailing list, but they have an excellent selection and good descriptions. Eventually a salesperson called and asked if I liked the order and wanted more. I declined, at that time, and they were pleasant about it. They just added Villiger exports to their inventory, which was the only thing that I liked that they didn't have.

I looked up Revelation pipe tobacco,and was astounded at the price.Surely there must be a typographical error.If that is the price of one tin of my choice,I guess I will just not start smoking a pipe again.I have bought cigars from Thompson,but the prices were not so outrageous

they're slow, they lie, they promise and don't deliver. We were promised delivery by Christmas, tried to check several times, were told order shipped on the 18th (it didn't) could not get a straight answer. It is the 26th and they said the order shipped TODAY so of course they couldn't cancel it, sorry if someone gave us bad info. But we could return it and we could get a full refund. Yep, I believe that!!!