Tool King.com

This company sucks! I never expected to feel this way after reading the positive reviews. What really ticks me off is I decided to buy from this company BECAUSE of the good reviews. I can appreciate when a customer is a jerk and the merchant just cannot ...

I ordered a $500 piece of equipment from Tool King's Ebay store. The auction said ships in 2-3 days. When I received confirmation of payment they said ships in 2-10 days at which time they would provide me with a tracking number. So a week goes by and ...

I took a chance on ordering from Tool King after reading comments on this forum revealing some unsatisfied customers but I have to say am very pleased with my product and fast delivery with standard shipping. Ordered a Silky 20 ft. Pole Saw which Tool ...

Ordered 2 items on Jan 10, 2004 Received delivery on Jan 15, 04. That is great, but they sent the wrong items. I contacted them on 1-15-04 when I opened the package. Since $456 was involved, I wanted to straighten the matter out right away. They DO ...

Excellent experience. Found what I was looking for online at a very competitive price. The product was shipped immediately and arrived within three days. I am extremely satisfied. The tie was professionally packaged and cost me well under the price of other places online.

I love this store it rocks i bought almost everything in their store and their customer service is the best I have ever used!

Ordered $500 cordless power tool combo as NEW product. About the only thing that was new was the carrying bag (sealed in plastic)... at least I think it's new...

The combo was not double boxed and was opened so they could insert additional items of order.

The power tools were only held in place by cardboard slot- otherwise loose. AND BATTERIES WERE CONNECTED TO SAW AND DRILL -without any safety locks!

Obvious scratches on saw.. I could go on. Either these are refurb or at a minimum demos from a store. Can't wait to deal with their returns. This will also cost me a rebate that will expire while I deal with their incompetence.

NOTE: will update as appropriate

Ordered a saw that was shown as "in stock".  After 1 week with no feedback, I called and they told me that it had been backordered and would ship in a day or two.  Had I known that up front I would have ordered it elsewhere (Contractors Direct had been great).  When I asked them to expedite shipping to make up for their failure they refused but did credit my $10 shipping charge.  Overall I am very dissatisfied and will take my business elsewhere in the future.

I ordered three router bits from them that I received on 12/15/03. One of the bits they sent me was the wrong one. I have sent four emails to date, 12/27/03, and have heard nothing back from them. They don't have a contact phone number on their site so email is the only way to reach them. I will never shop from them again!!

Placement of the order was fine, received shipment notification withing four days. The air compressor package I ordered was factory reconditioned, but looks like more like it was used for a couple weeks before it was shipped to me. The air hose was damaged and small things the package deal comes with were missing. I am going to call customer service today and let them know, although I was going to buy a new air hose anyways. I would rather not send it back since I have work to be done.

Terrible Customer Service.
I am stationed in the middle-east with the US Army. I ordered a Bosch drill from ToolKing and hadn't received it after one month. I wrote four times asking about the order status. The claim a 24 hour turn-around on inquiries--not true. It took about 10 days for them to answer all emails with the same impersonal canned response. Bottom line was that they don't sell to soldiers or anyone else using an APO address. I won't deal with someone who has all the appearances of being anti-military. This was a Christmas gift and they advised me on 15 December that they wouldn't sell me the item I had ordered on their website more than one month before.

The item I ordered was in-stock and expected to ship in 1 day (according to their website). It's been a week, it shipped yesterday and my previous e-mails have gone unanswered. The only thing that happened fast was the billing on my credit card. Their name is appropriate - these guys are tools.

Ordered a flash light that was listed as the "deal of the day." In the picture the dewalt flashlight had the battery. Also no where in the description did they say that this flashlight did not come with the battery. Received the product with nothing other then the top portion that looked reconditioned / even recently used. This company seems to be full of scam artists. I will not buy from ToolKing ever again!

ToolKing.com advertises free shipping but then adds $6.00 handling charge. This is a deceptive and misleading practice when advertising free shipping. I will not do business with anyone who attempts to deceive.

Very nice shopping experience. Would shop there again.
Had a problem with item delivered, they took care of it
immediately. Very good customer service. Prices very good, and delivery on time and cheap just a small handling charge.

The overall ordering process is great. However, from the point that I submitted the order to the point that it was shipped, there was absolutely no information and no promises or real customer service. They are generally easy to reach, but once you reach them they won't provide anything but a generic idea of several days. At the end of the 6th business day since I ordered this, I still have not received any word about shipment. When I contact customer support via chat, they simply state that the concern has been forwarded and they are waiting for the update. How about getting out of the easy chair and going and figuring it out.

Almost 2 weeks now and my order still says "Processing" yet the item is listed as "In Stock" and their site says orders usually ship in 2 business days. Apparently my order is unusual.

I needed a portable table saw, considered a remanufactured saw, and a tech support rep recommended ToolKing as a source. I ordered a Makita 2703 10" portable table saw. ToolKing had a great price on the remanufactured (by Makita) saw. The ordering process was easy to follow. One nice feature is the ability to enter your zip code when reviewing a product to get prices on the various shipping options. This is very handy when comparing online purchases, or comparing online buying with a local merchant's price.

A negative review listed here indicated I should check their BBB record. I went to www.bbb.org and the BBB online form allows you to enter a URL to generate a company report. The Denver BBB lists three complaints, all resolved, since September 2001 with only one complaint in the past 12 months. ToolKing has been in business since 1978. Being in business that long might indicate a good track record of service. I noticed a couple manufacturer Web sites list ToolKing as a source for their products.

I received the product as ordered, promptly. Note, I did not need to contact customer service and therefore can't comment on it.

I ordered three presents for my husband for Christmas 05. The items were listed as "in stock." My credit card was charged but the items still have not been received. I emailed but they do not bother replying. Horrible customer service! THE ITEMS ARE STILL LISTED AS "in stock" on their website.