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by steve2u , Nov 18 '09
A few hours after placing my order on an in stock item, I was surprised I didn't receive a order confirmation e-mail. Seems like all online companies I have used in the past do this, so I e-mailed Toolup to make sure my order went through and was sent a ...
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shop some where else
by fatbut ,Aug 01 '09
ordered the tool,it arrived about 9 days after,fair price,dont seem to want to answer the phone.if the item wasent in stock they should have let me no.will not use them again
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FAST Shipping and GREAT Communication! Highly Recommended!!!!
by jandk113 ,May 25 '07
I never write reviews, but I was so happy with my service at toolup.com I decided that I should! I ordered this on Friday and received it on Thursday, FAST SHIPPING! They kept me fully up to date on the processing of my order and shipment. I would definately shop with this company again!
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Order canceled as they decided not to honor price purchased at.
by robkirk ,Sep 26 '05
Disappointed. Made an order on Sunday, found the order to be canceled on Monday because they couldn't honor the price. Here is a hint: DON'T LIST AND SELL ITEMS AT PRICES THAT YOU AREN'T GOING TO HONOR.
I could have spent that time ordering from a place that wouldn't have done that to me. Won't order from again.
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no muss, fuss, or annoying call backs or emails just right
by forklift385 ,Sep 28 '06
I ordered a set of Dewalt 14.4 lights, one gooseneck, one flood and a right angle bare tool, no cases or batteries. I placed the order late Thursday night and got an email saying my order had been shipped late Friday UPS ground. The following Wednesday I got my package in. It had the right parts, the right price and everything was new and unused
big props to them
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The absolute worst on line buying experience I have ever had.
by pacomil ,Nov 09 '09
I ordered a specific ladder from them and they delivered to me a much cheaper version. I called and asked them to send me the correct item and I would gladly return the inferior one. I was told that I would need to send them the unit, ground, and wait for the proper item to be delivered again at less than next day service. I consider this to be the worst, lowest level of customer service and believe that they purpously employed a bait and switch hoping I would not recognize the descrepency. I ordered from another vendor and recieved awsome service with no distrust. Look around there are better vendors out there. The items they are selling are the out of date left overs which are inferior to the more modern selections at other vendors and the prices are just a reasonable.
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Good price and speedy delivery
by dggilmore ,Nov 14 '06
I ordered a Milwaukee screw gun from Toolup and specified 2-day delivery. Order placed Monday morning, product delivered to my front door mid-day Tuesday! Toolup's price for both product and shipping was much lower than Home Depot and most other on-line stores.
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Jun 29 '06
When you log in to your account at toolup they don't tell you if you were sucessful or not so there is no way to tell if you are logged in except when you try to check out. You also cannot choose your user name or password. They changed my password without notifying me. So it took me half an hour just trying to log in to buy something. When I did manage to make a purchase I received the product I wanted in a reasonable time frame. However, when I opened it it had grease on it indicating it had already been used. Also, they never emailed me a tracking number. I had to go through some shady proceedure to confirm my credit card to receive a tracking number and once I got that number I could not access it again. Way too much effort to buy something online.
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Aug 16 '06
I found what I wanted, I ordered it and I got it when they said I would. No Problems.
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Oct 15 '06
great
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Sep 04 '05
Your company arbitrarily cancelled my order because of credit fouled-up; yet, you intrusively want to know all the detail of my person; it seems to me that you were running a con game; therefore, I have to stop using that credit card. By gone be by gone, but your business practice stink.
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Jun 14 '06
Thank you for providing the item I needed at a great price. Finding the right price was a priority for our business and thankfully you were able to meet our need.
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Jul 29 '06
Mostly good experience. There was a problem with my credit card, and they asked me to call, but didn't return my call.
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Aug 13 '05
Excellent price and free shipping. A truely great experience.
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Jul 18 '06
good
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Aug 29 '06
EXCELLENT SERVICE, EXCELLENT PRICE, FAST, FREE SHIPPING, NO TAX, WHAT'S NOT TO LIKE ABOUT THEM, WILL DEFINITELY SHOP AGAIN IN NEAR FUTURE. THANK YOU SO MUCH
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Nov 06 '06
Quick & easy
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Sep 09 '05
What can I say? The product was received as-advertised, in good packaging, at a good price. I will definitely shop at Toolup.com again.
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Jul 19 '06
everything was ok
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Jun 29 '06
great
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Jul 20 '05
Good product selection - Excellent delivery time
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Jul 14 '05
Search interface a little blurry on the results. Found all I needed and got ideas for future reference on additional products. The shipment was fast and efficient. No complaints.
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