HomeWeb Sites & Internet ServicesOnline Stores & Services
Toolup.com

Toolup.com

Overall service rating:  Store Rating: 3.5
Reviewed by 52 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-18 of 18 reviews    
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

There's a lot better online companies to use.

by , Nov 18, 2009 Rated a Very Helpful Review
A few hours after placing my order on an in stock item, I was surprised I didn't receive a order confirmation e-mail. Seems like all online companies I have used in the past do this, so I e-mailed Toolup to make sure my order went through and was sent a ...
Read the full review
Express Reviews
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
TOOLUP.COM dishonest, rude, & takes your money
by ,Jun 17, 2013
(Show)
TOOLUP.COM is a horrible company. I placed order, they ran my card, charged me. Then they cancelled the order, and are holding funds that will not credit for five to seven days on my account. I spoke to wells fargo, this is a common act of TOOLUP.COM.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
THEY ARE SCAMMERS. BUY FROM AMAZON INSTEAD
by ,Feb 21, 2013
(Show)
About 10 days after I placed my order, I received an email asking for photo copies of my Driver's License, front and back of credit card and a backup credit card, and my SSN. Say what? I don't think so. Especially since they had ALREADY CHARGED MY CARD.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
totally awful credit card compromised
by ,Mar 11, 2012
(Show)
ordered plier set and paypal confirmed order, No response from vendor and my card was compromised,Great now I am broke,will not order from here again,scam. card was used in citrus heights, will seek further
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Very pleased with processing and delivery of order
by ,Feb 14, 2012
(Show)
Ordered a heavy duty stapler and supplies last Thursday at 2:47 pm CST.  Received Shipping confirmation same day at 3:50 pm.  Received order today
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
BEWARE! Unprofessional and absolutely NO customer awareness.
by ,Jan 11, 2012
(Show)
I ordered 4 chalk reels as seen in the picture posted on their website, the OLD ORIGINAL Straight-Line chalk reel. What I received was 4 new model design chalk reels, which I hate the new design and is the very reason I ordered the 4 old ones as they had
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Cancelled my order without notice
by ,Sep 29, 2011
(Show)
Placed an order and after 3 weeks nothing arrived. Contacted customer service and didn't get a reply. From my credit card statement it looks like they cancelled the order without notice or
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Fulfillment subpar.
by ,Aug 28, 2011
(Show)
Ordered two products, received one.  No explanation.  Order that I placed indicated $6.37 to ship both items; got charged $9.40 for the one item I received.   I'll use another supplier next
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
worst customer service
by ,Aug 12, 2011
(Show)
As they dont make tools themselves, online companies like toolup only have their customer service to distinguish themselves from others. I would gladly pay a few dollars more to know that a reputable customer service department stands behind customer
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
DON'T WASTE YOUR TIME!!!
by ,May 23, 2011
(Show)
I placed my first order over a week ago with these people with payment by Paypal. Never received a conformation or communication of any kind. I'm a small contractor looking for a larger vendor base for specialty items. This company appeared at first to
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Simply Horrible
by ,Dec 21, 2010
(Show)
Simply Horrible!  Ordered a set of tools and the tools were defective (manufacuturing error).  The problem with Tool Up is I've contacted them by phone (left message) and by email.  They will not return my call/email.  Never
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
A pain in the butt
by ,Jan 8, 2010
(Not Yet Rated)
I ordered Ridgid 154-P (Pipe cutter) with 2 spare scoring wheels and another item. I received the package in 3 days (pretty fast). I got the spare scoring wheels but the pipe cutter was missing. I did not get any email from toolup.com about it so I
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
The absolute worst on line buying experience I have ever had.
by ,Nov 9, 2009
(Not Yet Rated)
 I ordered a specific ladder from them and they delivered to me a much cheaper version.  I called and asked them to send me the correct item and I would gladly return the inferior one.  I was told that I would need to send them the unit,
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
shop some where else
by ,Aug 1, 2009
(Show)
ordered the tool,it arrived about 9 days after,fair price,dont seem to want to answer the phone.if the item wasent in stock they should have let me no.will not use them
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
FAST Shipping and GREAT Communication! Highly Recommended!!!!
by ,May 25, 2007
(Show)
I never write reviews, but I was so happy with my service at toolup.com I decided that I should! I ordered this on Friday and received it on Thursday, FAST SHIPPING! They kept me fully up to date on the processing of my order and shipment. I would
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Good price and speedy delivery
by ,Nov 14, 2006
(Not Yet Rated)
I ordered a Milwaukee screw gun from Toolup and specified 2-day delivery. Order placed Monday morning, product delivered to my front door mid-day Tuesday! Toolup's price for both product and shipping was much lower than Home Depot and most other
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
no muss, fuss, or annoying call backs or emails just right
by ,Sep 28, 2006
(Show)
I ordered a set of Dewalt 14.4 lights, one gooseneck, one flood and a right angle bare tool, no cases or batteries. I placed the order late Thursday night and got an email saying my order had been shipped late Friday UPS ground. The following Wednesday I
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Order canceled as they decided not to honor price purchased at.
by ,Sep 26, 2005
(Show)
Disappointed. Made an order on Sunday, found the order to be canceled on Monday because they couldn't honor the price. Here is a hint: DON'T LIST AND SELL ITEMS AT PRICES THAT YOU AREN'T GOING TO HONOR. I could have spent that time ordering from a
Read more
Showing 1-18 of 18 reviews  

Read Surveys Where do surveys come from?
Showing 1-15 of 37 surveys Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Nov 6, 2006
(Show)

Quick & easy
Read more
Overall Rating:Store Rating: 5.0
 
Oct 15, 2006
(Show)

great
Read more
Overall Rating:Store Rating: 5.0
 
Aug 29, 2006
(Show)

EXCELLENT SERVICE, EXCELLENT PRICE, FAST, FREE SHIPPING, NO TAX, WHAT'S NOT TO...
Read more
Overall Rating:Store Rating: 4.0
 
Aug 25, 2006
(Not Yet Rated)

Good overall experience
Read more
Overall Rating:Store Rating: 5.0
 
Aug 16, 2006
(Show)

I found what I wanted, I ordered it and I got it when they said I would. No...
Read more
Overall Rating:Store Rating: 4.0
 
Jul 29, 2006
(Not Yet Rated)

Overall- good
Read more
Overall Rating:Store Rating: 4.0
 
Jul 29, 2006
(Show)

Mostly good experience. There was a problem with my credit card, and they asked...
Read more
Overall Rating:Store Rating: 5.0
 
Jul 19, 2006
(Show)

everything was ok
Read more
Overall Rating:Store Rating: 5.0
 
Jul 18, 2006
(Show)

good
Read more
Overall Rating:Store Rating: 4.0
 
Jun 29, 2006
(Show)

great
Read more
Overall Rating:Store Rating: 2.0
 
Jun 29, 2006
(Show)

When you log in to your account at toolup they don't tell you if you were...
Read more
Overall Rating:Store Rating: 5.0
 
Jun 17, 2006
(Not Yet Rated)

Easy to navigate and the best price!
Read more
Overall Rating:Store Rating: 4.0
 
Jun 14, 2006
(Show)

Thank you for providing the item I needed at a great price. Finding the right...
Read more
Overall Rating:Store Rating: 4.0
 
Nov 19, 2005
(Not Yet Rated)

Good
Read more
Overall Rating:Store Rating: 5.0
 
Nov 16, 2005
(Not Yet Rated)

My experience was very professional and I found Toolup to be very responsive....
Read more
Showing 1-15 of 37 surveys Page 1 2 3 Next