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Touch of Class

Touch of Class

Overall service rating:  Store Rating: 1.5
Reviewed by 28 customers

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Showing 1-20 of 33 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Ordered $40 (plus shipping and handling) vase now destined for Salvation Army

by , Mar 14, 2012 Rated a Very Helpful Review
I ordered a turquoise vase.  I received a jade green vase.  There is a big difference between turquoise and jade green.  It was advertized as turquoise.  The color is wrong for my decorating. Here are the items I ...
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Extremely poor customer service--beware!

by , Oct 17, 2011 Rated a Helpful Review
I placed an order for multiple window curtains (panels, valances) and received all but one color which was on backorder.  After several weeks, I received a letter that my order had been canceled.  I called back and let Customer Service know I ...
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Extremely disappointed, we will never purchase from them again.

by , Jul 8, 2008 Rated a Very Helpful Review
My wife and I purchased the Athens bedding collection, pillows, shams, valences, curtains as a set; we planned to redo our bedroom using this collection. Don’t buy this product, and don’t buy from TOC, the curtains are not 84x84 as stated they ...
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Express Reviews
Overall Rating:Store Rating: 4.0
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Good product, problem with product resolved
by ,Feb 2, 2014
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I ordered 3 kitchen bar stools at a lower price than most places.  I received them within 2 weeks .  But after assembly, I found a defect on the back rest section.  I took photos, emailed them to customer service, got a return mail saying
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Overall Rating:Store Rating: 1.0
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Worst merchant ever on line!!!!
by ,Jul 20, 2013
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Never EVER AGAIN,This is the worst company to order from online. They have HORRIBLE customer service so called "agents" they will not help. They charged my bank account for items they never admittely shipped.I tried demanding a
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Overall Rating:Store Rating: 1.0
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Never Order AGAIN
by ,Jul 2, 2013
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I wish i had seen all the reviews before ordering! I recently ordered the Chantilly Rose bedding set and couldn't wait for it to arrive, I got the shipping confirmation and realized I made a mistake. I immediately called Customer Service and was shocked
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Overall Rating:Store Rating: 1.0
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no longer a customer
by ,Jun 3, 2013
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I have bought many products from Touch of class and thought I would be considered a great customer.  However my last experience has left a bad taste in my mouth and they have lost a good client.  I ordered pillow cases with my husband and my
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Overall Rating:Store Rating: 1.0
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Vintage Lace Comforter bedding only lasted a few months before it started to shred.
by ,May 8, 2013
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I purchased the Vintage Lace Comforter bedding in January.  By March the edges were starting to shred. Very poor quality. I notified their customer service department and there was no response. I'll never buy anything from them
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Miserable experience
by ,Mar 26, 2013
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I ordered a tablecloth and called the next day to cancel it. I was told it had already shipped.  It was my mistake so I figured I'd take the hit and eat the shipping charges.  Four days later I received an e-mail saying my package had shipped
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Terrible Service
by ,Jan 13, 2013
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Ordered a bedskirt and 2 shams. First they say they will send me a quote for delivery. I get a call saying my card was declined (order went through). I asked what about my delivery quote...they said they didn't know and the lady responsible for those was
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Overall Rating:Store Rating: 2.0
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Poor customer service
by ,Nov 2, 2012
(Not Yet Rated)
Ordered a heavy item; when arrived, the box was in terrible shape & appeared to have been opened and re-taped.  Due to extremely poor packaging, the item was slightly damaged & there were other problems with it.   I could not
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How Do They Stay In Business?
by ,Jul 24, 2012
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This company STINKS with a capital  S. Their customer service is virtually non-existant. You place an order for an item that is shown as In Stock, you then recieve a cheery e-mail that your order has been received and then NOTHING. When you
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Terrible experience/Will never shop there again
by ,Jul 22, 2012
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I ordered an LED lamp that cost $48.94.  I could have driven 5 miles to IKEA & bought one, but I liked the design at TOC a little better.   When the lamp arrived, I immediately plugged it into a socket and noticed that one bulb was
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Overall Rating:Store Rating: 2.0
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no longer a customer
by ,May 8, 2012
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I have bought from them several times but with this experience, it will be my last.  I ordered a bedspread set that did not look like the photo online.  It had such a sheen that the print could not be seen.  I did not like it.  I
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Buyer Beware
by ,Mar 14, 2012
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Avoid doing business with Touch of Class.  Merchandise is overpriced and there was no free shipping on my order of $60.  There website said the product I ordered was in stock, but, it when it did not arrive in a timely manner I phoned them and
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FALST ADVERTISING HORRIBLE CUSTOMER SERVICE
by ,Jan 5, 2012
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A warning to all on-line shoppers....DO NOT BUY FROM TOUCHOFCLASS.COMTheir products are not as advertised and their customer service is awful. Do not call back, and do not make good on damaged products. Bought something described as wood with
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HORRIBLE
by ,Dec 9, 2011
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Oh, how I wish I had read the reviews before I ordered from this company! I ordered drapery panels, didn't like the quality and have been trying to return them for 3 weeks. Customer service says I must return them to manufacturer and they will contact me
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worst customer service ever
by ,Nov 25, 2011
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i still have not recieved thw papertowel holder that i ordered from them over a month ago and every time i call they say they are shipping it out tomm but when i ask to speak with a manager they say they just left or not there today i have never once
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Will never use this company again.
by ,Nov 23, 2011
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Merchandise arrived broken.  Salesperson grudgingly gave me free shipping on the replacement although "That offer expired."  I reiterated that the merchandise was broken, and that free shipping was the least they could do, and that further, the
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never again!!!!!!!!!!
by ,Oct 11, 2011
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Run, don't walk, from these people!  Ordered a very expensive rug from them, they sent the wrong rug and I'm still waiting for it to be picked up and the correct rug to be sent  - one and a half months later!!  Every week I call and am
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Showing 1-20 of 33 reviews Page 1 2 Next