Tower.com

I ordered two DVDs and one book. All three items showed that they were in stock and since the amount was over $25, I chose free shipping. I chose Tower because two of the 3 items that I wanted had increased in price within the last week on Amazon, each ...

TOWER.COM charges your credit card right after placement of an order.  If an item is later canceled, either by the customer, or because Tower cannot supply the item, they issue a credit card refund.  I have previously placed dozens of orders ...

I ordered from Tower.com because it carried some of the more obscure metal genres that my teen aged son enjoys. The first time I ordered from them the transaction was fairly satisfactory although the delivery time was slow.The ...

Tower.com is the best online store for CDs and DVDs. My current order arrived within 4 days. They are always quick and I have never had a problem with any orders I have ever placed (and I order a lot from them). They are way better in pricing and ...

I would like to warn any consumer who might consider becoming a customer of Tower.com! Caveat emptor! In my opinion, this company engages in the most blatantly fraudulent business activity imaginable. I have never had such a negative experience with any ...

I searched all over to find a certain journal. Normally I would have used Amazon, but Amazon only had it available used. Therefore, I ordered a journal on September 4th. I needed it for class and hoped it would get here quickly. My credit card was ...

1) When the website says "In Stock" it does NOT mean that they have it in stock. I spoke to a CSR from their customer service and she said that they had been backordered and that it was not updated on the website. uh? (this is how they get so many ...

This was the most horrible online purchase I have ever made. First, tower sent me the wrong book. I ordered a book for school and after waiting three weeks for it to ship, about to have to take tests with it, it was the wrong textbook. Then, when I ...

The WORST Company I have ever done any business with. I wanted to try some other company -- other than Deep discount DVD, B&N, and Amazon.com (all great companies). I ordered a NEW book from Tower Records (This company also does business at Amazon.com ...

Buyer beware...only buy from this site as a last resort. Do your research. If another site has what you want even if they want a few dollars more buy from them and not Tower.com. Tower does not sell overall good quality stuff. Their latest return/damaged ...

BUYER BEWARE!  Definitely do your research on this company.  I ordered 4 CD's last month that still haven't arrived.  I made the mistake of NOT doing research.  I have called twice now with long hold times, both times they told me to ...

Well tower.com sucks so much in my opinion. I ordered an item which was was listed on their site as "in stock" and its still listed as in stock right now. I called their customer service number and had to wait in some sort of que for like 30 minutes. Then i was informed that the item was back-ordered and wouldn't ship out til 10 days later. I initially requested priority shipping and was told on the phone that i couldn't change  the shipping, couldn't cancel the order and that I would charged the full purchase price once it ships. They kept insisting that they had made no mistake. I still haven't recieved my item. STEER CLEAR OF TOWER.COM!

It took them 8 days to ship my CD (sounds like I was relatively lucky). Is there only one person working there? I chose Tower because it had the best price. I found the item I wanted through google product search and purchased it through google checkout, so Tower didn't have to do anything beside ship it in a timely manner. Avoid these jokers if possible.

I ordered CD's on 12/6/07. My order number: 2262997

Order received today 12/18. However, ignore all shipping notices they send you because they lie. I ordered 5 items. Informed 3 shipped on 12/6, one shipped on 12/7 and one shipped on 12/10. All arrived in the same box, therefore you can not believe thier shipping information.

Items were sent via DHL vs USPS as they claimed which was fine but they still claimed that no tracking information was available. Another Lie.

Packing was bad. Two CD cases were cracked and one, based on lack of shrink wrap was a used CD. Another one was shrink wrapped but failed to have the end tape (title and barcode) giving the impression that this was also a return/used CD. Something they never informed me of.

BUYER BEWARE !!

Do not buy here anymore.  Service has gone way down.  It took me days to reach customer service.  They do not answer emails.   They held my shipment to consolidate items.  That is ok.  What is not ok is that in the interim period, two of the items I ordered became unavailable from Tower – yet they were still holding my order to ship items that would never, ever ship.  When I finally reached someone after being on hold for 1.5 hours they said they wanted another 20 days to ship the balance    I have bought over $1000 in music from tower in the past two years and that counted for nothing.  They offered me nothing and give me lousy service.  I am done with them.