Vapor Clean

The sales staff was so helpful to me in deciding which machine would work for me. We had to wait abo ...

Thanks for the great customer service. The staff was knowledgeable in all aspects of their products. We were not sold more than we needed and were able to reach them by phone anytime during our transaction. We love our vapor cleaner and would recommend...

I ordered the Vapor 4000. Customer service was great! It actually shipped the next day as promised and arrived in perfect condition. I am very pleased with the company and their products. I even received some bonus towels and a carpet spotter I didn't...

Thank you. Our experience of buying our Vapor Vac was comfortable. The staff is very familiar with all of the equipment they sell. When we made our purchase we knew what we wanted and felt we could call for any support in the future if we needed. We...

The product is great but this company was very slow on shipping it to us. Our e-mails were answered ...

We ordered the vapor vac and are extremely pleased. Customer service was great. All of our questions were answered by their well trained staff. The whole transaction was a breeze and if we ever have any problems we are comfortable knowing we will be...

My personal experience with this company was very good. They took the time to explain all of the dif ...

When I ordered my Vapor 2000, I was treated with respect and courtesy. All of my questions were answ ...

Have not had good luck with this company. Employees are friendly but many times don't answer the phone and don't call back. Purchased Vapor Clean II and it did not work when I received it. To return under their 30 day return policy would still have charged me a restocking fee. Sent it back twice before it finally worked but had to mess with it before I had success. I requested refund of shipping since I've spent about $85 but company would only agree to refund $52. Have not received refund yet.

Dec 12, 2008

Company did not refund money, BBB contacted but they never responded.  Recently steam would not come out of nozzle instead made large puddles on floor where hose attaches. I used it <10 times.  Opened up part where hose attaches to nozzle and found it to be sliced open almost as if cut but started out as a jagged nick.  This may have been revenge by the repair person.  I took it to a reliable local company for repair.

After doing a lot of on-line research of various steam cleaners, one product appeared to stand-out. The Vapor Clean product line. The order, shipping, and receipt was all very timely. Unfortunately the TR5 I purchased did not clean well at all. I tried to steam clean a recliner, as well as the carpeting in my master bedroom closet. It didn't work well at all. Completely useless for this type of cleaning. Worst of all was returning the product. I spent $499.00 which included free shipping. What I was credited back was $298.65. There is a 15% restocking fee ($74.85) which I can live with, they charged for the free shipping upon return ($34.66) which I was not pleased about, and they charged me $90.84 for 3 cheap plastic brushes and associated cleaning pads that I used (that one really burned my hide). The customer service supervisor would never return my call. All I can say is "buyer beware". I would not recommend dealing with Vapor Clean. Absolutely terrible experience for me.

THEY SENT ME A USED MACHINE! The factory seal was broken and the tank had water in it. I ordered a Desiderio machine for $1049 through an online retailer. It was drop shipped from Vapor Clean, as indicated on the return address. The advertising specifically states that their machines are new, with factory seals, and that they would never repackage. The box is moldy. I'm really worried about getting my money back. Their web page says that machines can't be returned - which is clearly not always true, since someone must have returned the one I got! - so I'm not confident that I will get an easy refund - or any! I feel sick about the money I spent, and the stress I'm going through.