Venting Direct.com

It was a nightmare shopping with Venting Direct. I should have steered cleared and run the other way when I saw these reviews but got lured in by their marketing department and their hollow promises. My bad experience started when I requested an upgrade ...

The worst on-line shopping experience I have ever had. Actually, it was the worst customer service I have ever received from any company at any time. Venting Direct should be banned from doing business. Their company's policies border on being ...

Please do not shop this online store. I placed and order on 11/20/2008 and my credit card was charged on 11/23/2008. As of today, I have not receive any tracking number. I went to the website and said  backorder will be delivery on 12/05/2008. But still have not receive the tracking number. I email venting direct to cancel my order and have a full refund. This is unethical practice.

After I ordered an Air King range vent from Venting Direct by way of amazon, I received notice that the order was canceled and that the actual cost, if I still decided to buy it, was $90.00 more that the price stated. This is classic bait and switch. I would not order anything from Venting direct.

I have never had a worse shopping experience!!!! We ordered a medicine cabinet to replace the one we broke. They shipped us one with a broken mirror. We called to have it replaced. They sent us another broken one. So do you think that the 3rd time would be a charm??? NO!!! We now have 4 broken medicine cabinets. They were poorly packed and I had asked that they be shipped better and nothing changed. I WILL NEVER, EVER order through this company again.

I ordered an Air King range hood on June 7. Ventingdirect.com charged my card that day, without having inventory in stock. Today is July 23, still not in stock. The company only emails updates on order status in response to my phone inquiries. (You would think a company that can generate emails automatically in response to customers calls could program a backorder email.) I cancelled the order today, requesting full refund. As usual, I immediately received an email providing a new ship date (auto-generated one-week out, as is their custom), followed by a separate email acknowledging my request for cancellation. Email reads somewhat cryptically: "This is not an offical cancellation notice. This is only a request to cancel. This email is to inform you of your recent request to cancel your product(s). The warehouse has been contacted, per your request and once the cancellation is confirmed, you will be notified via email or phone." I'm not holding my breath.

I found what I was looking for, and also found the people that I talked to to be very friendly and knowledgeable.
Delivery was a little slow, but I ordered Thanksgiving week.
I had questions about installation and got the help I was looking for.

Horrendous, I ordered, a week later they said it'd take a few weeks to ship, I cancelled, they still shipped the product, 1 month later it showed up at my door.  I refused the product.  Called and requested a refund, it was never processed, 2 months later of phone calls it was processed minus shipping, handling and a restocking fee.

These guys are CON-ARTISTS

Ordered over the phone. Had to go through the online products page to guide customer service to the right part. Customer service lied about availability.
Charged my card when they took the order but the product never arrived even after 10 days and the status page on their customer service page has not been updated and the email exchanges revealed that they had no idea when the order will be available.

Bottomline: Take your business elsewhere.

This has absolutely been the worst online shopping experience I have ever had. I order a Fedders air conditioning unit. Once it arrived, it appeared to be in good condition, but I installed it and noticed that it wasn't cooling air at all. I contacted customer service and it basically took more than two months to get the return authorization number for the defective unit. I was essentially given the runaround for two months with excuses that included the warehouse is backed up, we cannot process the return manually, etc. etc. I've had to constantly call customer service, and I had to dispute the charge on my credit card. According to their website, the return should have been ready to go in less than two weeks!!!

I too ordered an Air King range vent from Venting Direct through Amazon.com. I also received notice that the order was canceled because the actual cost was higher than advertised. The price is still advertised here at shopping.com and amazon.com at the wrong price. Venting Direct is a disreputable business that is still allowed to do business through shopping.com and amazon.com. Why is this allowed? When asked about the above stated opinion from May 20, 2005, the customer service supervisor stated that they do not know why the price remains wrongly advertised even from May 20. I told him that I was going to contact the Better Business Bureau and he stated that I would receive legal action from Venting Direct.

I purchased a wooden Fujioh hood in the incorrect size and attempted to return it . In the meantime I purchased the same one in a slightly larger size to fit my application. Venting Direct took nearly 5 months and numerous phone calls from me to get them to take the smaller unit back. They informed me that the manufacturer did not accept returns. BUYER beware when buying from them that you may not be able to make a return if the item is not what you want. It cost me $35.00 to ship it back and they took 20% off for a return credit.

I now buy everything from Lowe's and Sears where I get service, good prices and a no hassle return policy.

My advice is for you to do the same.

I order a range hood from this company and the product was deffective, broken, had missing pieces etc, after sending pictures, endless calls, and e-mails (3 Weeks process) I still don't get my money back not even an order to return the product, I'm stock with it and my remodelation project at hold. Please, please, please for your own sake don't even consider giving a change to this thiefs. or any of its afiliates, like
http://www.ImprovementDirect.com - http://www.Handlesets.com - fhttp://www.FaucetDirect.com -vhttp://www.VentingDirect.com - http://www.LightingDirect.com - http://www.KitchenDirect.com - http://www.ToolsDirect.com - http://www.PullsDirect.com - http://www.Morehome.com - http://www.Ventingpipe.com - http://www.DoorsDirect.com -

I bought an $80 medicine cabinet - a good deal compared with anyone else online and, when it arrived, it came as a box within a box with plenty of packing so that the mirror would not be damaged. Unfortunately, my wife didn't like it, and I had to return it. They were nice enough on the phone and quickly gave me an RMA number (required for return). Unfortunately, however, you have to pay to ship it back to VentingDirect.com and the lowest price for me to ship it back with UPS was $80 because of the huge box and packing that accompanied it - and VentingDirect refuses to accept any return without the "outer box." Needless to say, I decided not to ship it and eat the cost. Anyone want a medicine cabinet for half price?...