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Jan 08 '07
very easy to use website. received an email invoice immediately and an email to let me know when my item was shipping. Great shopping experience.
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Jan 08 '07
Good job. I look forward to purchasing again soon. mww
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Jan 08 '07
Everything was as good as I expected them to be. This was also one of very few places I could find the wine that I was looking for. This was my first shopping with WineChateau, but surely not the last.
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Mar 12 '07
easy, excellent
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Mar 22 '07
The web site was informative and made the purchase process easy and very legible. It was an effortless action to identify and decide what to buy,
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Jan 08 '07
i did ask why when i purchased calera, pinot noir, harlan vinyards,2002, i received a cuvee' which was not according to the ad what i asked for, the wine that arrived is good, which most calera's are, but i got no response to my question
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Jan 08 '07
very quick response. received wine in a few days. thanks
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Jan 08 '07
The site was easy to use, the service was great. I will shop there again.
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Jan 08 '07
I make between 200 and 300 internet purchases per year valued at approximately $75,000. The experience with this merchant was absolutely and positively the worse of my lifetime. Unbelievably bad!!!
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Jan 08 '07
I ordered five bottles of Alexander Valley Cabernet Savignon's for my husband for Christmas. I just received the wines last week and NONE OF THEM WERE ALEXANDER VALLEY wines. They made UNACCEPTABLE SUBSTITUTIONS. What started out to be a nice Christmas present for my husband turned out to be worthless to him. So far they have NOT responded to my e-mail stating the unacceptable nature of their substitutions.
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Jan 08 '07
Quick delivery! Now if they could just ship wine to Pennsylvania.
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Jan 08 '07
The Website allowed me to purchase 3 bottles of wine and 3 days later they sent me an email stating that the order was cancelled with no explanation why. I believe they were selling something that they didn't have and they could have very well stated that on the website. If i had known they didn't have the inventory, I would have ordered the wine somewhere else. Anyway, not much on customer service and won't be purchasing anything else from them.
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Jan 08 '07
great customer service
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Feb 04 '07
Nice experience, great price. Already bookmarked in my web browser.
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Jan 11 '07
I ordered a gift basket on line. I forgot an item. I tried to eamil and call the merchant with no response at all. No call back or email and I could not reach a person at the # listed. The message said they were closed no matter what time of day I called. I never received confirmation that the item shipped. The receipient did not receive what I paid for. The items were not the items listed on the website, but there is not way for me to contact the merchant. Very Unsatisfied.
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