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WinterSilks

WinterSilks

Overall service rating:  Store Rating: 1.5
Reviewed by 45 customers

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Overall Rating:Store Rating: 1.0
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BUYER BEWARE- BAD CUSTOMER SERVICE!!!

by , Oct 22, 2012 Rated a Helpful Review
Wintersilks charged my card immediately and then 5 days later, found that my order was still sitting in thier warehouse unshipped.  They charge an high rate to ship and then sit on your order but they are quick to charge your credit card.I ...
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WinterSilks = expensive & junk,,,DO NOT BUY!

by , Jul 24, 2012 Rated a Helpful Review
At first I thought I was crazy or just expected too much for my money.  I have been purchasing WinterSilks (long underwear silk tops) for at least three years now and finally contacted their Customer Service earlier this year to express my ...
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Avoid: JUNK that is marketed as "silk". Terrible customer service and hidden fees.

by , Jun 20, 2012 Rated a Helpful Review
This company offers terrible customer service and poor quality products that look absolutely nothing like what is in the catalogue.  I ordered four silk items. Three of the items were so thin that they were completely see-through.  They use ...
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No more customer service, nastiness prevails

by , Dec 10, 2011 Rated a Very Helpful Review
Customer service has gone completely out the window with this company. They used to be friendly, warm, and helpful, even in the midst of the Christmas rush. Now, just about everyone you speak to is rushed, curt, unhelpful, and even nasty and sarcastic. I ...
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Horrible!!! Stay away! Thieves!

by , Mar 27, 2011 Rated a Helpful Review
Stay away!! Quality is disgusting!! Delivery was quick and was the best part of this terrible experience. I did get what I ordered which wasa silk top for myself from them that was so thin, it was transparent like, looking through chiffon and ...
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CHECK the prices-they don't match the ads!

by , Nov 18, 2010 Rated a Helpful Review
Their catalog advertises specials that they don't honor once you go to order. I was told that an offer for FREE SHIPPING from a HOLIDAY PREVIEW catalog which was received in November expired before I placed my order on Nov. 16. In addition they ...
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Overall Rating:Store Rating: 1.0
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Exorbitant Shipping Fees, Back Orders, No inventory, Poor Customer Service, Beware!

by , Feb 14, 2010 Rated a Helpful Review
Ordered 4 pair of silk long underwear online on January 3rd, then got a confirmation email saying it was backordered and would ship on February 2nd. Shipping charges of $16 were exorbitant but I justified on an order of over $100.  About a week ...
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Overall Rating:Store Rating: 2.0
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delivery problems spell huge inconvenience for customer

by , Oct 29, 2009 Rated a Very Helpful Review
Placed an order online without difficulty.  Expected order to arrive within the advertised 7-10 day delivery time.Emailed Wintersilks 8 days after receiving order confirmation to inquire about expected delivery date.Received reply ...
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Overall Rating:Store Rating: 1.0
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Messed up orders!

by , Jul 18, 2009 Rated a Helpful Review
If your item is in stock they are great. Otherwise BEWARE! I have had several orders go wrong. The last two are/were ridiculous. I ordered an item that was supposed to be in the package. It wasn't there. So I called thinking they would replace the ...
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Bad sizings, brain dead customer service

by , Oct 23, 2006 Rated a Very Helpful Review
Bad sizings, worse customer service. I ordered from WinterSilks twice. The first time I ordered a night gown sized XL. When I received it, the size was way too small. In fact a friend who is a size 8 tried it on and it fit her perfectly. I called ...
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Overall Rating:Store Rating: 5.0
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Good prices, fast delivery, excellent products

by , Oct 3, 2006 Rated a Very Helpful Review
I've bought many items from WinterSilks and have been completely happy, both with the quality of the product and prices. But I'm pretty easy to please, and rarely have to deal with customer service with most companies I do business with--I've never ...
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Overall Rating:Store Rating: 1.0
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Thinner than Kleenex and bad attitude
by ,Jan 30, 2014
(Show)
Silk night shirts so thin I was shocked...Felt like they'd rip to even put on. Then label postage should have been $5 (so light weight) but was $9.99...wrote them...Rep said I didnt make you use it!
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Wintersilks no longer cares about its products or its customers. Stay away!
by ,Dec 23, 2012
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I was a loyal customer for 30 years, but no more. I'll be finding another supplier for my silk long johns from now on. Customer service at wintersilks is now horrible.  They have little to no product knowledge and there is no one there to care if we
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Complete Garbage Imported from China
by ,Dec 17, 2012
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I ordered several pieces from this company & was just shocked at how cheesy the silk was, especially the light weight product--that item was so awful it went back immediately (took a few weeks to get my card refunded). The mid-weight material snags
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garbage company wiht garbage products.
by ,Oct 17, 2012
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purchased the mens herringbone shirts. the chances of these shirt being the advertised ;percentage of silk is zero. I have silk shirts by Croft and Barrow and Tommy Bahama and the quality is good/great.These shirts are
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Overall Rating:Store Rating: 2.0
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NO RETURNS???
by ,Oct 7, 2012
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I ordered a shirt which was well-made but arrived with many packing creases.  When I ironed it (cool iron as directed), it developed streaks in the fabric.  I returned it with an explanation and a copy of the order, but I HAVE NOT RECEIVED A
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HORRIBLE CUSTOMER SERVICE
by ,Sep 7, 2012
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Horrible customer service!! I lost 30 dollar on one return. This company will never ever get my or my families business
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Ruined my Mother's Day when never told item was out of stock!
by ,May 14, 2012
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PLEASE DON'T BUY FROM WINTERSILKS - THEY RUINED MY MOTHER'S DAY AND DIDN'T EVEN SAY THEY WERE SORRY! - Basically I ordered a robe for my mother on-line on Tuesday night and paid extra for shipping after being told that orders placed before 2:00 p.m are
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Help To Spread The Word
by ,Feb 27, 2012
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DO NOT ORDER FROM WINTERSILKS. The Jessup, PA site has an "F" rating from the Better Business Bureau. Check them out online.  Their so-called customer service staffs are well-trained to appear empathetic as they avoid answering questions and vaguely
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Overall Rating:Store Rating: 2.0
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Great products. Horrible service.
by ,Jan 4, 2012
(Not Yet Rated)
I love WinterSilks products, but I have to agree with everyone else that the customer service is horrible.  They sent me the wrong size on a piece of clothing and then charged me $8.50 in return shipping to send it back.  So I essentially had
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Overall Rating:Store Rating: 3.0
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Oct 20, 2003
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There is difficulty in buying clothing internationally as the definitions of...
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Overall Rating:Store Rating: 4.0
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Sep 29, 2003
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It was wonderful. Good price, excellent quality, and quick, professional...
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