Wirefly

Terrible experience with Wirefly/Inphonic. Phone was sent but the order hadn't been placed with Verizon for activation. I was told to wait up to 48 hours (after a week of waiting for the phone) for the activation order. Verizon wound up having to manually conference the Wirefly/Where Is My Order? (outsourced) customer service group on a 3-way call. The Wirefly reps identified themselves as Jake and Frank, but were anything but native-English-speaking. Customer Service had consistently put me on 10-minute holds and/or hung up entirely on me, while I was patient and calm. I'll never do business with them again, and hope to share my dissatisfaction with any/everyone who's in the market for a cell phone. Hello, Amazon!

thanks a lot for my ordered supply and speedy delivery i am very satisfied.my family is very happy to recieve this delivery.

Total Scam, no one answer the phones, automatic messages, the same story over and over, check back in 1 month. Its been 1 year,Im stil waiting for my rebates, and guess what their website cellphonerebates.com is not working at all. I bought the phone thru BUY.COM so I BLAME them.

I have read many horror stories about wirefly.com, so I thought of sharing my experience.
My entire experience so far has been good. I ordered Samsung Solstice online, which came free after instant discount (so no need to wait for mail-in rebates etc). Phone came in after two days via Fedex. Now keeping my fingres crossed until service becomes active on my new phone.
 

I needed a new phone, so I searched the internet and found wirefly. I found exactly what I was looking for, quickly and easily. The ordering process was fast and easy, and I got my new phone in just 2 days. I'm very happy with my new phone and very satisfied with wirefly's help. They emailed me any updated info about my order and supplied me with a FedEx tracking # which was very handy. I recommend wirefly to anyone looking for a new phone!

I thought the whole thing went well fast delivery and very friendly employees to help with order.
thanks again love my phone
Trudi

The will tell you whatever you want to hear on the phone just to complete the order and get your money.

Very bad experience. I would suggest never go for wirefly. When you order on phone the sales guys are taking wrong info and adding all unwanted accessories which were never ordered. When you call them to correct these the person says no way to correct them have to fresh order....looks like the person gets bonus for a new order....They are not concerned that for every new order they do crdit check which effects the score.

It takes atleast 5 days for them to do intial corresponding that they need Photo ID to be faxed.

To recieve the order they take 12 days after calling for 10 times. Always ask the customer representative full name and his dept and his ID# with supervisor name. As when i called back to complain they said there many with that name. Overall it was bad experience with wirefly. The problem i see is they have outsorced the customer care dept and people who talk doesnt understand the process in the US.

i am so happy that i bought my cell phones from Wirefly.com....the processing was too fast and they offered 2 day Fedex shipping free...and i recieved it within 2 days..excluding saturday-sunday.And everywhere i have to pay for the Razr motorola phone and with Wirefly i am getting $50 mail-in rebate....this is so cool..i opted for a family plan and i am getting $100 back...i loved shopping with Wirefly...and will refer my friends to buy from Wirefly in future...thanks again Wirefly

anushree

This has been the worst online shopping experience I've ever had. They shipped my order promptly but they failed to include the PHONE I ordered. All I received was a box with a charger and a cradle and a couple of other useless cables...no phone. When I called the first time they hung up on me. The second time they said that they would have to put a UPS trace on the missing phone which would take 8-10 days and then they would let me know if they could send me another phone. If I wanted a phone in the meantime they would be happy to charge me another $250. Thanks for nothing! I'll be filing a complaint with the BBB!

I normally do not purchase anything but flights and hotels online but when I was searching for a new cell phone and saw the deal that Wirefly.com had on the Motorola Razr phone I had to take a look. I read all the information on the phone on the wirefly site placed my order and had my new phone in two days.

I would highly recommend this site to everyone.

My experience was horrible! I ordered a telephone from Wirefly. They sent me an email the next day saying that I needed to call them asap. They then told me that I needed to pay $50 more than they had charged me online. (Oct 8th) October 9th I called because the phone didn't arrive and it was supposed to be shipped the next business day. I was told that it was out of stock and that it would be delivered in 3-5 days. I am still waiting and it is the 16th of October. I called and they had yet to ship my phone. They told me that it would be 3-5 more days because it was still out of stock. I asked to cancel my order.I had to ask 4 times! I asked to be refunded and they said the refund would take 5-7 days. At this point I really don't believe them. I asked for a US customer service number because the calls were all outsourced to another country. I called the US number and it rang with no answer until it automatically disconnected. Would I shop here again? Absolutely not!

I was fooled by the simplicity of the initial order.  I placed my order over the phone yesterday.  I wanted to make a couple of changes to the order and was given clear instructions since it was too late to place them on the initial order.  I followed the instructions but the system wasn't working correctly yesterday.  Today, I finally reached the customer service department online.  I am now waiting on two phones that are out of stock.  Not a big deal.  However, I requested my changes today.  OOPS.  The customer service rep said I could make changes.  She/He made no reference to the change in price that would result until after the change had been placed.  Once the change was made, it was irrevokable.  I am now paying for the CSR's mistake. 

Anyone interested in seeing just how bad wirefly performs should visit the better business bureau.  They received a D minus.  I plan on filing a complaint with Virginia, or Maryland, or DC tomorrow. 

Why go anywhere else, when there's Wirefly!? Costs less than the stores, no waiting in line, great phone support, and a wonderful selection.

I'm so glad I found this site - it's saved me time, money, and most of all, frustration from dealing with pushy salespeople.

Service was excellent....telephone staff was very good. I would recomend this seller highly...even if they cost more than another dealer their service is well worth it.