Wirefly

As a csr myself I found the csr a bit unfriendly and made it seem like he was going out of his way to place my order when it was his job but the delivery was very quick, got exactly what I wanted and all I had to do was charge it up and go which I was very happy about! I will never purchase through the store again wirefly.com did all the work within a 5 minute phone call that you would normally spend an hour at the store for

I was amazed how easy and convenient the step by step ordering process was. I received my phone within 36 hours of placing the order and the tracking of your package on-line is great too! I was overall very impressed with everything from start to finish. I have already recommended Wirefly to two friends.

I ordered a new cell phone on the 26 and it arrived on the 29.. how cool is that.. they have excellent products.. I am very happy that i ordered at their website..

Although the order was processed excellently; the phones were shipped on the 30th of March but not received until the 4th of April. The really bad part however is that the phones were activated and being billed to me 5 days before I received them. In addition the assigned phone numbers were not even local to my area. (Area code 512 vs 210)

HORRIBLE SERVICE!!!!!!!!
They might have cheap prices, although you can always find better deals at amazon or wirelessbuy, but their service is horrible. Needed a warranty repair and after 6 calls, 2 hours in waiting line, several not honoured call back promises and a different story every time they finally confirmed that they do not service warranties. Take your money elsewhere and never look back at those crooks

It is really too bad that Wirefly has no customer service, their website and prices are good. When other reviewers rate their service as horrible, they are telling the truth. I tried to buy a set of phones from them, but due to a problem with transferring our numbers, the delivery was held up. I got an email to contact them. The problem is you can't. Their automated phone service says order is in process and hangs up on you and their is no option for a real person. Their automated emailer doesn't like something on my home (linux) or office (xp) system. I shop a huge amount online and this time I broke my golden rule -> if someone is not responsive to questions, don't buy from them. I should of checked or googled for reviews of wirefly before I choose them. Luckily I cancelled my order and will now probably buy from the Verizon Store. Oh well, live and learn.

Bar none, I have NEVER had a worse customer service experience. I got an email asking to call *immediately* due to a problem with my order, after 2 mins on the line, was told that the call center wasn't open (not earlier in the call, or on the urgent email), called back during regular hours to get an Indian call center (why would I have to wait for ET hours to get an Indian call center?). I was told there was no problem, and I was never told why I needed to call so urgently. When I emailed to complain about this, I got a form letter (I know it was a form letter as I received it TWICE) apologizing for uncouth treatment. Uncouth? Really? In any case, my phones were eventually shipped and delivered and activated, but my contract was never updated. When I contacted the company, I was told that they couldn't do anything, and I need to call Sprint directly. I honestly can't think of a single thing this company did well, and their customer service is abysmal. Avoid this company at all costs.

When you call customer service, a recorded message warns you that they are experiencing higher than normal call volumes right now and you should visit their website - always - even when they're closed.
Arranged for my cell for cell phone to activate several days after it arrived.
Did arrange for my current phone to be deactivated promptly (thru number portability) - granted the carriers may have been involved in that. But still between the 3 of them (old carrier, new carrier, Wirefly) the managed to leave me with 2 useless phones for several days.

Wirefly's customer followup and communication is non existent. They do not provide adequate information about your order, nor communicate any delays or reasons for delays. The site is difficult to navigate when you are trying to locate information or status of an order. The telephone support appears to be from off shore and its difficult to understand. After a 10 day delay with no information from the site, I cancelled my order. Avoid this site, you can do better.

Wirefly charged me for the wrong phone which was $300 more than the one I ordered. They required a large deposit for no reason. And before I could cancel my order they changed my service from cingular to T-mobile without my authorization.

UPDATE: I found a site that may help you get your rebate. Go to www.HelpWithRebate.com - a sited dedicated to getting wirefly rebates. I called one of the phone numbers listed and actually talked to a person who checked the status of my rebate right then, said I was approved and I would receive a check in 2-3 weeks. We'll see if it works.

ORIGINAL REVIEW:
Go to www.bbb.org (better business bureau) and search InPhonic Inc. Wirefly operates under them and their membership has been revoked. They have had 2588 complaints in the last 36 months as of August 25, 2006. I wish I had read the reviews and searched the BBB. We got two "free" phones at $200 each with the promise that they would rebate the entire amount. Well, that was about 10 months ago and now if you call the rebate center, it goes straight to a recorded message that they had some problems that they are working on and you WILL receive your rebate. It's all lies. You will not get your rebate without a serious fight and even then you may not.

The online store order process and delivery went well. We ordered 2 phones for a Family Plan but one of the phones was not programmed correctly (number not sent to Verizon for setup). The customer service was horrendous. Wait times were long/phone menu terrible and they even misspelled www.wirefly.com (ww.wirefly.com) in the menu. They insisted on us calling Verizon when it was their problem. They would not take responsibilty for the problem and would not escalate to a supervisor. Acted like some rinky-dink Indian phone center.

These guys are either dishonest or incompetent. I told one of their call center managers that. He said that I could be wrong.

Actually, now I would agree with him. It's dishonesty and incompetence! The management is dishonest and knowingly withhold information by not giving the call center staff proper training. Two call center staff I talked to couldn't tell me the proper terms and conditions for getting my rebate. Their manager could. He defended himself by saying please read the fine print... "It's there for the education of our customers." Education, indeed. I would have needed to spend an *additional* $750 over two years to get my $300 rebate!

I refused the shipment. You don't want to deal with these people. They also go by TMI, Cellular Choices, and InPhonic, which is the real (scamming) company.

I received extremely poor service through-out my recent purchase experience with Wirefly.com. After over two weeks of emails and calls I finally found out that my order was being held up because of a porting fee ($59) that they wanted to charge me but was never made aware of in all my communications, except the last. Through-out the experience I was continually given incorrect and inaccurate information when I inquired about my order. Based on this information I sent many emails and made numerous calls which took a considerable amount of my valuable time. This now seems very deceptive and, moreover, completely unnecessary. Had anyone asked me about the fee I would have gladly authorized it. But, because of the poor customer service and run-a-rounds, I have canceled my order. I certainly hope that they don't treat all of their customers this way.

I ordered two Motorola V180 cell phones with Cingular activation. Service, price, and delivery were great. I have recommended Wirefly to my friends.