Wirefly

Service was excellent....telephone staff was very good. I would recomend this seller highly...even if they cost more than another dealer their service is well worth it.

Why go anywhere else, when there's Wirefly!? Costs less than the stores, no waiting in line, great phone support, and a wonderful selection.

I'm so glad I found this site - it's saved me time, money, and most of all, frustration from dealing with pushy salespeople.

My experience was horrible! I ordered a telephone from Wirefly. They sent me an email the next day saying that I needed to call them asap. They then told me that I needed to pay $50 more than they had charged me online. (Oct 8th) October 9th I called because the phone didn't arrive and it was supposed to be shipped the next business day. I was told that it was out of stock and that it would be delivered in 3-5 days. I am still waiting and it is the 16th of October. I called and they had yet to ship my phone. They told me that it would be 3-5 more days because it was still out of stock. I asked to cancel my order.I had to ask 4 times! I asked to be refunded and they said the refund would take 5-7 days. At this point I really don't believe them. I asked for a US customer service number because the calls were all outsourced to another country. I called the US number and it rang with no answer until it automatically disconnected. Would I shop here again? Absolutely not!

I ordered a new cell phone on the 26 and it arrived on the 29.. how cool is that.. they have excellent products.. I am very happy that i ordered at their website..

I was amazed how easy and convenient the step by step ordering process was. I received my phone within 36 hours of placing the order and the tracking of your package on-line is great too! I was overall very impressed with everything from start to finish. I have already recommended Wirefly to two friends.

It is really too bad that Wirefly has no customer service, their website and prices are good. When other reviewers rate their service as horrible, they are telling the truth. I tried to buy a set of phones from them, but due to a problem with transferring our numbers, the delivery was held up. I got an email to contact them. The problem is you can't. Their automated phone service says order is in process and hangs up on you and their is no option for a real person. Their automated emailer doesn't like something on my home (linux) or office (xp) system. I shop a huge amount online and this time I broke my golden rule -> if someone is not responsive to questions, don't buy from them. I should of checked or googled for reviews of wirefly before I choose them. Luckily I cancelled my order and will now probably buy from the Verizon Store. Oh well, live and learn.

As a csr myself I found the csr a bit unfriendly and made it seem like he was going out of his way to place my order when it was his job but the delivery was very quick, got exactly what I wanted and all I had to do was charge it up and go which I was very happy about! I will never purchase through the store again wirefly.com did all the work within a 5 minute phone call that you would normally spend an hour at the store for

This has been the worst online shopping experience I've ever had. They shipped my order promptly but they failed to include the PHONE I ordered. All I received was a box with a charger and a cradle and a couple of other useless cables...no phone. When I called the first time they hung up on me. The second time they said that they would have to put a UPS trace on the missing phone which would take 8-10 days and then they would let me know if they could send me another phone. If I wanted a phone in the meantime they would be happy to charge me another $250. Thanks for nothing! I'll be filing a complaint with the BBB!

Bar none, I have NEVER had a worse customer service experience. I got an email asking to call *immediately* due to a problem with my order, after 2 mins on the line, was told that the call center wasn't open (not earlier in the call, or on the urgent email), called back during regular hours to get an Indian call center (why would I have to wait for ET hours to get an Indian call center?). I was told there was no problem, and I was never told why I needed to call so urgently. When I emailed to complain about this, I got a form letter (I know it was a form letter as I received it TWICE) apologizing for uncouth treatment. Uncouth? Really? In any case, my phones were eventually shipped and delivered and activated, but my contract was never updated. When I contacted the company, I was told that they couldn't do anything, and I need to call Sprint directly. I honestly can't think of a single thing this company did well, and their customer service is abysmal. Avoid this company at all costs.

Wirefly's customer followup and communication is non existent. They do not provide adequate information about your order, nor communicate any delays or reasons for delays. The site is difficult to navigate when you are trying to locate information or status of an order. The telephone support appears to be from off shore and its difficult to understand. After a 10 day delay with no information from the site, I cancelled my order. Avoid this site, you can do better.

When you call customer service, a recorded message warns you that they are experiencing higher than normal call volumes right now and you should visit their website - always - even when they're closed.
Arranged for my cell for cell phone to activate several days after it arrived.
Did arrange for my current phone to be deactivated promptly (thru number portability) - granted the carriers may have been involved in that. But still between the 3 of them (old carrier, new carrier, Wirefly) the managed to leave me with 2 useless phones for several days.

Wirefly charged me for the wrong phone which was $300 more than the one I ordered. They required a large deposit for no reason. And before I could cancel my order they changed my service from cingular to T-mobile without my authorization.

The order process was very intuitive, straightforward. The selection was plentiful and the site was laid out nicely. Our order shipped promptly and our phones reached us less than one week. We are very pleased.

Do NOT shop at Wirefly.com/Inphonic - they will absolutely NOT honor the mail-in rebates. Google "Wirefly Scam" and you'll see that it's absolutely rampant. They make a fortune by charging huge fees for the phones and offering phony rebates.

The online store order process and delivery went well. We ordered 2 phones for a Family Plan but one of the phones was not programmed correctly (number not sent to Verizon for setup). The customer service was horrendous. Wait times were long/phone menu terrible and they even misspelled www.wirefly.com (ww.wirefly.com) in the menu. They insisted on us calling Verizon when it was their problem. They would not take responsibilty for the problem and would not escalate to a supervisor. Acted like some rinky-dink Indian phone center.