Wirefly

I received the phone (V710 - $300) and free accessories in a timely fashion. Phone service (Verizon) is fine. My problem is with Wirefly's rebate system. I mailed in the 2 $150 rebates 10 weeks ago at the beginning of the 30 day rebate window. I followed the ridiculously stringent rebate instructions meticulously and made copies of everything I sent. Yet when I log on at www.rebate-zone.com/wireless, the system cannot find my claim. I will try to contact the rebate department regarding my claim, but based on others' reports, I am now fully expecting to join the ranks of the ripped off. In preparation for this, I am watching for a class action suit against Wirefly, and I am researching how to pursue my rebate in small claims court. I am usually quite cautious about my Internet purchases and rebates, and I never had a problem before. I guess I did not do my homework this time, or else I would have found all the rip off reports at http://www.ripoffreport.com/search.asp and all the bad epinions at epinions.com. *Sigh*

I've purchased two phones from Wirefly and everything about these transactions was handled professionally, accurately and very fast ~ I would definitely use them again as well as recommend Wirefly to friends and family.

And apparently they have their own money system too. Price quoted appeared to be in US dollars but somehow the price may have been in a foreign denomination?! The price increased daily and they couldn't explain why. It's a shame that many major carriers stoop to their level by working with them.
Please do yourself a favor and AVOID AT ALL COSTS!!!

10 out of 10 service. Quick delivery. Quick Response. Only one problem: they gave me phone numbers such phone numbers that any superstitious person would have no choice but to change it. The trick is you pay $15 per each phone line for changing. I asked to reveal the phone numbers for me, but they declined. So I ended up paying $30 to ask another number. They give you number with 13s, 9s, 4s, and stuff. I wish they had given me a chance to know the number ahead at the least.

I received my phones quickly and everything was fine until it came time for the rebate. BEWARE THIS COMPANY IS A FRAUD . There will be excuses and technicalities but no rebate. Inquire about their rep and you will see the deal is not good if you don't get the rebate and you won't.BEWARE

Got scammed. They asked me to send in all rebate information postmarked 180-210 days after purchased. I did. Every time I contacted them (not an easy proposition) they kept promising the rebate and then later after making me wait 8 weeks saying their was a reason for not honoring the rebate.

When you contact them they send you to a different center, promise to correct issues but never do, ask you to resubmit materials and then make you wait, send you notices that don't reflect the issues they claim to deny your claim... the list goes on.

Don't expect a rebate from this company. They do everything they can to deny a claim and will try to discourage you from pursuing legitimate claims with delay tactics and incompetence. This is a dishonorable business model.

This company has probably the worst ratings on the net. On another rating site, they are less than 1 our of 10! If you buy from them, you'd better be prepared for a long battle and get used to NOT having promises kept, i.e., web site says, "satisfaction guaranteed." NOT EVEN CLOSE! They are now promising to not send ANY of the $500 in promised rebates for my "free phones."
Don't even think about it!!!

there so many things I'd like to say about your customer service agents, however I will describe it in one word they are great from checking on my order up to the delivery date and all simple questions I asked them, they do not say no or can not do it.

And I would like to thank you, this purchase may not be big but it would help me to build up my credit.

Please put me in your mailing list

Thank you so much,
Tony and Christine

DON’T DO IT... night mare with the rebates. I've been waiting over 6 months since my submission for two $200 rebates. There were an error with their system and I've been told to check back periodically on-line and phone calls. Today they made changes to the on-line system and I was no longer able to check the status of my rebates. The number I had no longer works. I've emailed the customer service on-line and got a generic email telling me to wait another 8 to 10 weeks. Thus the reason I’m posting this and hope that no one will follow in my mistake. I think I’m out $400. Unless I hear back from someone my opinion stands as of 7/18/06.

My next step is to contact the better business bureau regarding this matter.

Great bargains and very good service. The process of purchasing has never been easier. Will highly recommend and will shop again in the future.

I would give my experience with Wirefly.com 5 stars. After seeing the advertisement and thought the price was too good to be true I decided to call anyway. The representative was very customer service friendly and I appreciated that. She informed me on things I needed to know and was very explanatory on the whole process of my order from beginning to end. Everything she indicated would take place with my order happened as she explained. I ordered my phone on Tuesday and received it on Thursday two days later, the week of Christmas. I had a wonderful experience shopping from Wirefly.com. I also like the fact that Wirefly.com is very communicative (emails).

TERRIBLE - worst experience. They are a bunch of scam artists...don;t think for a second you will get your rebate back!!!!

Wirefly is horrible to deal with! Beware, do not buy from them. They will lie and try everything to cheat you out of your rebate. This has to be the worst on-line experience I have ever had!

Just purchased (and returned) two Motorola RAZR phones from Wirefly, along with Cingular Service. Wirefly sent me two phones that weren't even programmed for my region of the country, so they couldn't be put onto Cingular here. Then I discovered in the paperwork they sent to me that the rebates offered were only collectible six months from now. Shocking when others offer 4-6 weeks before rebate arrives. I called Wirefly, whose real company name is Inphonic Cybersource address 1010 Wisconsin Ave. NW, Washington DC, and talked to an agent in India. I was transferred to "Customer Service" who after 15 minutes of music promptly hung up on me. This happened three more times for a total of 1 and 1/2 hours. When I finally got through to them, they tried to convince me that Cingular was wrong, then after that didn't work, offered me different phones, which I promptly refused. After several minutes of discussion I was given permission to send back their equipment.

I again learned the lesson, you get what you pay for. Here's hoping they refund my money promptly

This was the best experience with purchasing cellular service I have ever had. I was a little skeptical at first, but my mother reassured me that you guys were the best way to go. She also purchased her T-mobile phone and service from you. I really wanted a Razor, but didn't want to spend $300.00 on a phone. Luckily, I went on your site, and there it was for 69.99. I got right on it and ordered it that day. I ordered it on a Wednesday and got it that Friday. I was also thrilled that I didn't have to call Sprint to cancel my service. I received efficient notification saying that I had been approved, and when my order was on the way, and when it had arrived...it just has been on point service. Just this morning, I recommended wirefly.com to my roommate, because she also wants to leave Sprint. You guys are the best!!!!