Wirefly

I recommend shopping at Wirefly to the fullest. They have great prices. Fast delivery. They sayd it will arrive in 2 days and I got it exactly on 2 days. I already tell all my friends to shop there. And with out a doubt i will purchase from WireFly.com again and nowhere else

I would highly recommend Wirefly for purchasing a cell phone. I purchased my Motorola Razr from Wirefly @ 8:30am on Sunday, received approval for my TMobile account at 9:15am, my phone was shipped the next day and was delivered the next day, except for FEDEX Home, which was a completely unorganized and incompetent.

well this was my frist time geting anything from wirefly the customer service was really nice and helpful,the order of accuracy was reaLLY good, overall everthing been great, 100% Happy

Wirefly.com had a great deal on cell phones. Unfortunately, these deals are subject to a very shady mail-in-rebate practice.

Read carefully, as you are not allowed to even file the rebate until 180-210 days after your purchase. That means you only have a 30-day window to mail it in.

Once received, your rebate is *automatically* rejected. They figure that of the people who actually remember to send in the rebate, some portion of them won't have kept copies or won't bother to resubmit.

Once you do resubmit, your rebate is in limbo. Checking their website (the company is InPhonics.com) tells you one rebate is rejected, and another received and under review. You will receive no communication after that point.

If you perform a Google search on InPhonic mail in rebate, you'll find a number of MSNBC, USAToday, and CNN articles detail all the troubles with both Wirefly and InPhonics.

Avoid them.

I ordered 2 RZR phones the last week of January. Never received the phones. ?!?! What happened. They decided they needed more time with my account. I already had an acct with Cingular (who was to provide the service- Cingular had no record of an acct. in my name) Then they asked for 250.00 for a retainer? Huh. Believe me I canceled the order and demanded my money back. I was told it could take up to 6 weeks. Huh are you kidding me. It took them 15 seconds to debit my account. Well it's almost May now. Their customer service wanted my banks fax# along with- Get this- My acct #?!? to release the funds. I checked the bank. No record of a deposit or refund from these clowns. Born yesterday- maybe not. The folks already have my acct info.( that scares me ) Buyer beware and DO NOT do business with these clowns.

Phones arrived on time and as ordered. Got screwed on the rebate. Have to submit rebate after 6 month bill but within 210 days. They rejected my $170 clam saying it was postmarked 1 day late. DON'T BUY FROM THEM.

I had a decent experience with Wirefly. I ordered a phone from their website that I found on Google. The phone I ordered was the Motorola MPX 220 for Cingular. I did have to wait on hold when I called back to ask them about adding a data servie so I could check my email. The hold time was kinda long but all things considered the rep was nice enough to add it to my order and changed my shipping address. The phone got to my house in CA 2 days after I ordered it ready to go.

I was skeptical going through wirefly but I decided to risk it and order my phone through them and my experience was great. They should advertise more. My Nextel phone was 300.00 at Nextel store and I paid 50.00 through wirefly (no catch)
The rep that placed my order was nice and I got in 2 days.
This includes the transfering my number from my other carrier.

Ordered 2 phones with a family plan. They shipped only one phone and started the monthly service fee from carrier which caused concern on my part - why would the plan start when they only shipped one phone? They told me that they would ship the other phone to me within 72 hours. NEVER shipped second phone and after 35 phone calls by me, they then told me AFTER the "grace" period that they could not ship the second phone. This was 5 weeks after my order!! EVERY day I called to ask where was the second phone and they said 72 hours, in 72 hours we will ship. They even promised me 2 AMEX gift certificates valued at $50 (total) and said they would email them to me right away for my understanding. Guess what, NEVER received those either. FINALLY, I said ENOUGH - sent back the phone they sent and cancelled service. Now they are threatening to charge me an additional $250 if I don't agree to a new phone in it's place....WHAT? HELLO! This is BATE and SWITCH ----- isn't that ILLEGAL?

Don't Buy from These guys. I recieved my phones late, My wifes phone would not activate so I had to spend an Hour on the phone with verizon to get the problem fixed, and there rebates are a scam. If you don't belive me try looking up there report on the Better Business Bureau. They cheated me out of $100 in rebates.

I must say that I am one of the most critical people out there but when I spoke with representatives from wirefly they knew their jobs and when disconnected they actually called me back now THAT was major to me, I spoke with a representative named Frieda she was VERY competent she stayed on the phone with myself and Sprint for 4 hours making the porting of my number convienient I was very impressed.

I placed an order on a Wednesday night and received free 2-day shipping. I had my order by the following Friday afternoon. My number was being ported from my previous provider and they made it so easy. I had my phone activated and was using it by Saturday night!! Not to mention, I was given several rebates on my new phone!! This company is amazing!!

Website was easy to navigate and product information was clear. Ordering process was easy, however I would like to see a confirmation about porting my previous number on the final page to make sure I entered the number and account information correctly.

Shipping was fast, and free too. The information from FAQ and email communications are good, but there is a glitch with the email about when my new phone would be activated, so I was left guessing when it was going to work. I emailed customer service but they wanted me to call their 888 number to get further help.

I got the phone on Monday, It was completely working by Tuesday night. I think it would have worked earlier if I knew I had to turn the phone off and then on (after activation on their side) before the SIM card can be fully functional.

Primary phone had a previous owner...many messages were on the phone when activated...and still coming in! Is there a way to change the primary phone number?

My first two experiences with Wirefly were seamless and troublefree. This last time, and it will be my LAST time, was absolutely horrible. One of two phones showed up not activated...had the phones for a week and Wirefly simply couldn't/wouldn't get the trouble-phone activated.

I've returned the phones and received confirmation that the phones were returned (and accepted).  So now the "Simplexity" division of Wirefly is trying to get me to pay for early termination.  I had the phones for a week....so much for the 30 day guarantee.

If you have a problem get ready to wait between 10 to 30 minutes to talk to "Custom Service"...it doesn't matter if you chat online or make a call...I waited 10 to 30 minutes EVERY time I wanted to follow up.  Here is the stock answer "I'm very sorry for your inconvenience, can you please wait 24 hours?  Your problem has been escelated."

Also, it was my impression that the carrier didn't think very much of Wirefly.  I will pay a little extra to avoid the BS in the future.