Woodwind and Brasswind

I orded a sax gig bag & 2 boxes of reeds via phone to take a advantage of a 20% discount special.  The notice stated that we had to order by phone.  The man who took the order seem to have an attitude or just did not care about helping with ...

When it comes to buying guitar strings on line, I admit that I just go for the best price. For Elixirs, the best price was at Interstate Music, and my buying experience there was A-OK. For Martin SP 80/20 Lights, the best price I could find was at ...

The first time I ever ordered from them was a wonderful experience. I am a bassist who tends to be picky about his rosin (for the bow) as a lot of tonal quality depends on this. They didn't have one of the three brands I like to mix and match, but it was ...

When you order and check out_ everything is fine. everything is in stock or you wouldn't order it thinking it would ship the next bussines day for what ever plan you chose. ordered a bass amp combo and a ext.cab $899.00 add said free shipping on ...

Disregard this opinion if you can speak to a live person through the WWBW sales line at 800-348-5003 in under 30 minutes. (Granted,) I ordered during the Christmas rush...but that is no excuse for what followed. Okay, I ordered a Uke, top of the ...

Further Update, December 2006 I received an email from a Music 123/Woodwind and Brasswind employee, who said that there had been no dismissals, business was proceeding as usual, vendors were cooperating. I then saw a late November article in ...

This is the worst music sight I've ever been to. I ordered my sax on November 15 and confirmed it tne next day to make sure it would be here when they said it would be. I later got an e-mail saying that it was on time and would arrive the day it said ...

The Short: * They are helpful people and the prices are good. * Don't buy anything that is not in stock. * They are dishonest about what is in stock, and when things are expected. * They will tell you almost anything to keep you from canceling ...

I have shopped at the Woodwind Brasswind since college (1984-1988). I was a music major at Butler. They were first a brick and mortor and a mail order store (long before the arrival of the commercialization of the internet and the wwbw.com website. They ...

Positives: The customer service people responded back within minutes of my email asking them questions on two different occasions. Their website was easy to use and included automated tracking numbers and return authorization number. They did refund my ...

Best Price, Excellent selection, Fast shipping and with their 3 payment plan on any instrument "affo ...

I'd never heard of WWBW before but they had the best price on the monitors that I needed. They call ...

I wanted to exchange cello strings, which I bought in July. I send back the wrong strings per regular mail to save additional costs. I called 5 times, emailed 3 times about the order. I was told that the strings never arrived in their warehouse. I ask for a supervisor and was told he would call me back. Nobody ever called me. One of their customer service persons was extremly rude, telling me it is all my fault, because I didn't use a trackable mail service. After the 4th email, telling them that I have no tracking number and that I am disappointed in their lack of courtesy I finally got lucky and I got an email, that they will send me new strings. Yeah!!! after 3 month of agrivation.

To anyone who is not sure about the relationship between wwbw.com, music123.com and Guitar Center I stumbled across a document that shows they certainly are all companies that were obtained by Guitar Center, Inc.  It is a fairly long document, but you can find this information right at the beginning -> part I under "History"  The link is here: http://google.brand.edgar-online.com/EFX_dll/EDGARpro.dll?FetchFilingHTML1?SessionID=RDImWLubcd_aM00&ID=5003907

Customer service at this site (wwbw.com) is very lacking.  Any questions other than those relating to a possible sale are ignored.  Waiting to see if my item will arrive correct and in good shape.

I would avoid doing any business with them if at all possible.  They are linked to a scam in eBay.  The eBay merchant’s name is 35redluvr and they were selling music gear through WWBW.  The items were sold for great prices especially the Gibson Guitars.  The items were shipped from WWBW.  Most of the buyers never received their items because the shipments were recalled, and as of right now they are holding on to both the customer’s money and equipment.  When called and confronted about the situation they claim no ties to 35redluver but know exactly what is going.  They are not very willing to work with the customers.  Type in 35redluvr into a search engine and there is a four page Gibson Guitar forum on postings regarding this mess.  Buyer be ware, I found that out.