Woodwind and Brasswind

I purchased a digital audio interface from their eBay store on May 9th, 2012, listed as having two in stock, with shipment expected in 1-2 business days. After this did not happen, I sent a message to them on the 14th, and they replied that they didn't ...

I orded a sax gig bag & 2 boxes of reeds via phone to take a advantage of a 20% discount special.  The notice stated that we had to order by phone.  The man who took the order seem to have an attitude or just did not care about helping with ...

When it comes to buying guitar strings on line, I admit that I just go for the best price. For Elixirs, the best price was at Interstate Music, and my buying experience there was A-OK. For Martin SP 80/20 Lights, the best price I could find was at ...

The first time I ever ordered from them was a wonderful experience. I am a bassist who tends to be picky about his rosin (for the bow) as a lot of tonal quality depends on this. They didn't have one of the three brands I like to mix and match, but it was ...

When you order and check out_ everything is fine. everything is in stock or you wouldn't order it thinking it would ship the next bussines day for what ever plan you chose. ordered a bass amp combo and a ext.cab $899.00 add said free shipping on ...

Disregard this opinion if you can speak to a live person through the WWBW sales line at 800-348-5003 in under 30 minutes. (Granted,) I ordered during the Christmas rush...but that is no excuse for what followed. Okay, I ordered a Uke, top of the ...

This is the worst music sight I've ever been to. I ordered my sax on November 15 and confirmed it tne next day to make sure it would be here when they said it would be. I later got an e-mail saying that it was on time and would arrive the day it said ...

The Short: * They are helpful people and the prices are good. * Don't buy anything that is not in stock. * They are dishonest about what is in stock, and when things are expected. * They will tell you almost anything to keep you from canceling ...

I have shopped at the Woodwind Brasswind since college (1984-1988). I was a music major at Butler. They were first a brick and mortor and a mail order store (long before the arrival of the commercialization of the internet and the wwbw.com website. They ...

Positives: The customer service people responded back within minutes of my email asking them questions on two different occasions. Their website was easy to use and included automated tracking numbers and return authorization number. They did refund my ...

Best Price, Excellent selection, Fast shipping and with their 3 payment plan on any instrument "affo ...

I'd never heard of WWBW before but they had the best price on the monitors that I needed. They call ...

I have purchased the electric cello strings sold by Woodwind and Brasswind as described on Amazon.  On delivery to the luthier it was discovered these strings are not actually cello strings.  I have spoke with customer service at Woodwind and

I wanted to exchange cello strings, which I bought in July. I send back the wrong strings per regular mail to save additional costs. I called 5 times, emailed 3 times about the order. I was told that the strings never arrived in their warehouse. I ask

To anyone who is not sure about the relationship between wwbw.com, music123.com and Guitar Center I stumbled across a document that shows they certainly are all companies that were obtained by Guitar Center, Inc.  It is a fairly long document,

I would avoid doing any business with them if at all possible.  They are linked to a scam in eBay.  The eBay merchant’s name is 35redluvr and they were selling music gear through WWBW.  The items were sold for great prices especially

What a horrible on-line experience!  They told me that the cello stand was available when I ordered on December 1.  Nothing was shipped, but my account continued to show that the order was being “processed”.  Ten days before

This company is apparently under new management, and has really gone to the dogs. The old WW&BW used to have excellent customer service. They converted to a new system and deleted all of their old customer accounts. The people working there now have

Woodwind and Brasswind was good at one time, but personally, I will no longer do business with them. An order placed last year that was promised in 2 days took close to 6 months to arrive. Yesterday, I placed and order, received a guarantee that the

I ordered a mouthpiece and after nearly two weeks it had not been received. I called customer service and they said it could take 15 business days (three weeks). It was sent USPS first class and there is no way a small package should take this long. I