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Yoox.com

Yoox.com

Overall service rating:  Store Rating: 2.5
Reviewed by 49 customers

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Overall Rating:Store Rating: 5.0
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Italian Style and Quality

by , Dec 7, 2013 Rated a Very Helpful Review
I'm very pleased with YOOX. I've been shopping there often since the store opened 15 yrs (?) ago. I'm very satisfied with the shopping experience. The quality of the goods has always been good.Delivery to Sweden by DHL is very fast. I've never received ...
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Overall Rating:Store Rating: 4.0
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YOOX.Com

by , Jul 7, 2013 Rated a Helpful Review
Yoox.com has high end Italian fashion that you can't even find at Neiman Marcus.  They also have a lot of of other clothing from the UK.  They have a huge selection.  I have ordered several times.  So far, it has been a decent ...
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Overall Rating:Store Rating: 5.0
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Great first time experience!!! Will buy again

by , Jul 14, 2012 Rated a Helpful Review
Before i placed my first order on Yoox I read the bad reviews from a number of sources. I still decided to place an order for a pair of black leather boots. I was worried that i might lose my money or get a product that i didn’t order or a used ...
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Overall Rating:Store Rating: 2.0
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Everything went okay, but I would hesitate to place another order.

by , Nov 23, 2011 Rated a Helpful Review
I was looking for a nice new wallet under $70 to buy for my birthday. I finally found a Diesel wallet on Yoox for a good price that I loved, and my boyfriend promptly placed an order.First of all, shipping was slower than we were led to believe. The ...
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Overall Rating:Store Rating: 1.0
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POOR QUALITY TERRIBLE COSTUMER SERVICE

by , Oct 21, 2011 Rated a Helpful Review
selection on the website seemed very promising and high quality. I ordered four different pairs of black and white pumps to choose from for my wedding, all from presumably high end Italian designers, which cost around 100$ a pair. Unfortunately, ALL of ...
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Overall Rating:Store Rating: 1.0
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What quality control? - Completely let down and frustrated

by , Aug 14, 2011 Rated a Helpful Review
Wow I wish I read the reviews here before I purchased from Yoox. I had found an amazing deal on a Marc Jacobs bag and bought it 8/7/11 - the same day it went on sale along with a Rebecca Minkoff Wallet. I upgraded to express shipping with a promotion ...
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Overall Rating:Store Rating: 1.0
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Awful customer service, wrong items sent and totally dishonest refunds!

by , Dec 4, 2010 Rated a Helpful Review
I used to buy A LOT from yoox.com in Italy and I was really happy with their service and products.Here in the States I regret to say that the service is as poor as it can get. The orders take forever to arrive with the standard shipping because they ...
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Overall Rating:Store Rating: 5.0
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impressive selection, good value, and overall great shopping experience

by , Aug 30, 2010 Rated a Helpful Review
I'd definitely recommend shopping on yoox.com: the site’s easy to navigate, even if you’re looking for something specific, and the checkout process is simple. Yoox easily has one of the best selections of designer clothing and accessories ...
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Overall Rating:Store Rating: 5.0
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Genuine producs, great prices, fantastic selection on the new site!

by , Aug 30, 2010 Rated a Helpful Review
Great product selection and great prices! I ordered two pairs of Diesel jeans in different sizes as I was not sure how it would fit. Easy buying and I got it in 4 days (I believe one of the jeans was shipped from Italy). Kept one and returned the other - ...
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Overall Rating:Store Rating: 1.0
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the badest order,the bigest problems and a useless on line only customer service.

by , Jun 7, 2010 Rated a Helpful Review
cheap and easy so it seems except you're being delivered fake brand articles or not the you ordered and the only thing that's then left for you to do is message them about it as they don't have any phone number neither office.The answer you then get is ...
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Overall Rating:Store Rating: 1.0
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Do business elsewhere for your own good.

by , Oct 30, 2009 Rated a Helpful Review
Both of the reviewer previous to me are DEAD ON. I ordered a pair of Rick Owens pants from Yoox and they sent me a) the wrong style AND b) the wrong size. I called them and they told me that I had to send the item back before they could send me the ...
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Overall Rating:Store Rating: 1.0
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HELL

by , Oct 29, 2009 Rated a Helpful Review
Ordered two pairs of jeans from these scammers. I only received one. After UPS did an investigation it is proven that they owed me a pair. This took 2 weeks mind you. I had to pretty much call everyday for hours just to get anything from them. After the ...
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Overall Rating:Store Rating: 1.0
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Payment Problem with Yoox and Diesel Online Store

by , Oct 20, 2009 Rated a Helpful Review
I had bad experience with Yoox payments that I had never had before with online purchases. I placed an order with Diesel online store, which powered by Yoox and another order with Yoox website. Both orders were cancelled without giving me detailed ...
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Overall Rating:Store Rating: 5.0
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The next best thing to going to a brick and mortar store.

by , Sep 23, 2003 Rated a Helpful Review
Customer service helped me with my questions promptly via e-mail. After ordering, delivery was right ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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HORRIBLE CUSTOMER SERVICE
by ,Dec 26, 2013
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Horrible customer service.  Long wait times on hold, bogus excuses, never did remedy the situation...which was ADDING the street name they left off the order. It was returned to them but they refused to resend because the order no longer met
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Overall Rating:Store Rating: 3.0
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Hit and Miss
by ,Dec 25, 2013
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I have been ordering from Yoox a long time. I have had luck with their clothing. Except for misstated colors and sleeve lengths, everything has been pretty much as described and authentic. But know you are getting items from a season, or even 2 or three
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Overall Rating:Store Rating: 3.0
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Ships out damaged goods
by ,Apr 23, 2013
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I have shopped on Yoox for years and I've often been very pleased but the last few shipments have been terrible.  I ordered a Marni leather purse and when it arrived all the seams had some sort of white stain and the average person would not have
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Overall Rating:Store Rating: 1.0
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Very poor customer service.
by ,Mar 21, 2013
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The products that I ordered on YOOX did not have a an exact description of the size fit. On the description it was saying it was the it fits large. When I was completing the return form, it offered me to use "YOOX MONEY", stating that it's the fastest
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Overall Rating:Store Rating: 2.0
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DO NOT BE FOOLED!
by ,Jan 10, 2013
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DON'T BE FOOLED! During my first experience on YOOX I ordered two brand name sweaters and both arrived exactly as I expected and both seemed authentic. I then went a little YOOX crazy and made another two purchases for about 10 pieces of clothing. When
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Overall Rating:Store Rating: 5.0
 
Great customer service, good quality and unique clothnes! Would definitely purchase from them again!
by ,Dec 1, 2012
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Oh wow, I just read some of the awful reviews about YOOX.    I actually had a really great experience with them.  I recently ordered a sweater online from them and then checked the same sweater the next day and noticed they dropped the
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Showing 1-20 of 59 reviews Page 1 2 3 Next