YourBlinds.com

I ordered 5 cellular shades for approximately $1,100. Two of the shades were broken upon delivery. Now I'm waiting for YourBlinds and UPS to fight it out as to who is responsible. It was obviously a packaging problem and not shipping as the broken parts were inside the shade mechanism. I have been trying for days to contact YourBlinds, but they will not return a phone call or email. Next time I will go locally.

I ordered a whole house of Hunter Douglas 2" faux wood blinds (24 total) on 2 May 05. I received an email notice from YourBlinds.com stating my order would be shipped on 9 May 05; I received my blinds on 11 May 05...super fast service! However, 1 blind was damaged in shipment and I was worried I would have problems with the return/reorder process...not so! I just went online and completed the "problem with blind received" form. The next day YourBlinds.com sent me an email stating my new blinds would be shipped on 20 May 05 and to hold on to the damaged blinds, as the carrier has the right to inspect the damaged blinds for 60 days; after 60 days I can throw out the old blinds. I received my reordered blind on 23 May 05. Where else can you get this kind of prompt, accurate, and reliable customer service? Oh, and by the way, I also saved approximately $1,000 compared to other retailers for the same blinds. I'm sold on YourBlinds.com and have been referring them to all my friends and would refer them to anyone wanting to get great customer service while saving big bucks!

I was apprehensive about trying another online blinds store. I had already had a HORRIBLE experience with WindowVisions.com.
My entire experience with YourBlinds.com has been WONDERFUL!! Their customer service is extremely responsive. My blinds were shipped when they said they would be. When I received my blinds, UPS had damaged one of them. YourBlinds.com had a new blind to me within a week. This has been a great experience and I recommend this site highly!

i love my new blinds, and was extremely satisfied with the help i received from Tracy and the staff at YourBlinds.com. i had originally ordered blinds that had a motorized tilt but did not need the remote. two days later i was informed the remote must be ordered with it. the web site however did not specify that, and would have brought the price up considerably. Tracy called me and informed me of this and went through much length to help me pick out other blinds. i just love the Hunter Douglas blinds i received. i will definitely be ordering from YourBlinds in the future and have already recommended YourBlinds to several other prospective customers. thanks again. LK

I ordered 2 Bali cellular shades on a Saturday, they were delivered the following Friday and my husband and I installed them on Sunday. Ordering was very easy. I saved over 50% off the retail price. I love my new window treatments and will be ordering from YourBlinds.com in the future.
M

I shopped localing at all the retail shops for solar shades for 5 extra large picture windows in my new house. I priced these identical blinds at JcPennys, American Blinds, 3-Day blinds and had Costco come out and give me a bid. I saved about 45% over the lowest quoted price by buying through Your Blinds. I am completely happy with the customer service. I had one blind show up which was damaged from a staple that pierced the shipping box. Customer service was quick to resolve this problem.

Jackie G.

I thoroughly searched on-line for a reputable company that could closely match our 10 year old shades. The info on your website is detailed and accurate. I measured carefully and placed the order. I received e-mail confirmation and shipping status. Now here's the pleasure - I received an e-mail shipping status check that the order would arrive in a few days - the same day the order arrived. Very prompt shipping. The shades were as ordered although I'm having problems with one in that the internal cord is getting caught and the shade will not lower. I need more details to correct it in-field. Comfortex has agreed to take it back for free repairs. Can you assist with a detailed repair diagram?

I was very impressed with Your Blinds. The website was easy to navigate and any questions I had beyond it were promptly and informatively answered by the friendly staff at Your Blinds. I would (and have) shopped with Your Blinds again. I have shopped with others in the past, but Your Blinds is now my first choice.

I ordered my blind on a Sunday and received them Friday, only 5 business days later including manufacturing and shipping - amazing service to me.

Customer service was helpful initially in directing me to a subset of products that would meet my needs. The online order was accurately filled. However when the blinds arrived, there was a manufacturing defect in 4 out of 5 of them. Customer service was once again helpful in working with the manufacturer to arrange replacements. I dealt with two different customer service reps over the course of my order, and they were both very nice and quite helpful. The replacement blinds are just perfect!

Initial order was prompt, blinds arrived in good repair, hung easily, however, I was not happy with something about them but couldn't figure out what was wrong. It took my several months to realize that the slats didn't meet at the center (two blinds one headrail) and some of the slats were bowed. I contacted YOURBLINDS and even though it was several months later, they sent me a box in which to package, had UPS pick up the blinds, and promptly repaired them for me. Customer Service (Jennifer) was OUTSTANDING every step of the way.

I had a problem with the web site but other than that - my experience with "yourblinds.com" was great! The prices were low and the customer service was fantastic. The blinds come very quickly and i was sent email telling me the status each step of the way. I highly recommend them!

I ordered some sample swatches from Yourblinds and got them them pretty quick.  I found it quite helpful.  Other than that, it was easy to follow the directions and measure for my blinds.   Although it said it can take up to 4 weeks to ship I received my blinds within 2 weeks and they arrived in perfect condition and were exactly what I ordered.  Very good quality, I would not hesitate to order from this company again.

We shopped around for wood blinds and found that Your Blinds offered by far the best prices. Excellent customer service. One blind arrived damaged (most likely due to shipping), and they promptly responded to our concerns and replaced the product. Highly recommended.

It was refreshing to speak to someone who was "real". The professionalism and personal "touch" I rec'd is proof that good customer service people are left in this world. As the outcome proved we were able to achieve our goal through a bit of"Sherlock Holmes" skills. The experience thus far has been very positive. Jessica is wonderful to work with.