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Devastated with a destroyed package and no help from djdeals
by dgerade ,Sep 21 '07
I had purchased a very expensive pair of Ultrasone headphones, when they got in the Package was destroyed. I called DJDEALS but they would not help me in the matter. They had me take it up with UPS... I have bought many things online and the issues I've had with shipping were ALWAYS taken care of by the seller. In this case the seller through me under the wheel and made me take care of the things myself. Very POOR customer sevice
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Australian shoppers take advantage!
by djlukelovett ,May 18 '04
Even after I added shipping to Australia, taxes and customs duty, the mixer I purchased from VestaxStore.com was still less than half price compared to buying in a DJ equipment store here. It was great!! DJDeals also gave me a tracking number and I could see my parcel fly out of America, over the Pacific and into Australia (delivered in under 1 week). This really put my mind at ease as there are numerous horror stories about buying over the net. I would certainly recommend Joyryde to anyone living outside the US, sick of importers running a virtual monopoly, charging customers ridiculous prices. Thanks Boys, you guys saved me about a thousand Australian dollars... About 850 American.
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I am definitely shopping with Joyryde records for any future online purchases.
by djemanon ,Oct 27 '03
It was great shopping experience. I had questions which were answered accurately by a very knowledgeable sales rep. I received my product with no problems and on time, just as I was informed. I am very pleased with the service and will highly recommend Joyryde Records as a site to shop online. Thanks! Keep up the good work.
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fast shipping!(poor packing!)
by ewwgene ,Apr 22 '07
i was weary of shopping with djdeals after i had read all the bad reviews - but they were the only ones with a vci-100 in stock... so i bit the bullet and ordered...
order shipped the next day, got it about a week later.
everything was great except they shipped the unit in its original packaging... during shipment the box got torn up - luckily the unit was okay... I wish they had packed the unit in another box to protect it...
other than that, it was a good transaction.
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Quick no hassle service, Lowest prices on quality equipment, Speedy delivery
by aptech1 ,Jan 09 '07
Dj Deals.com had quick delivery, excellent E-mail communication, and the price was really the lowest I found on quality name brand products. I Will use them again to compare prices and order my equipment.
Thanks,
Celebration Entertainment
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Horrendous - do not shop here!
by adirob1 ,Jun 07 '06
I ordered a Sefour DJ table for $700 and then didn't get any other contact for 4 days - i did get an initial receipt saying to keep it because i wouldn't be getting another. I tried to contact them just because i was curious when this item might dispatch - their response was read our shipping documentation - which clearly says nothing. Couldn't find anything out even though my credit card had been debited! Had to go through the pain of canceling the credit card transaction.
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Excellent
by khaastrup ,Jul 23 '04
Excellent service. I received a tracking number and carrier information the same day as I made my order. I couldn't ask for a better experience.
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Best of Both Worlds Pricing & Customer Service!!
by redrdr600 ,Nov 11 '04
Excellent Experience! Responded to an emailed question I sent out at around 5pm (PST) and I got a response within an hour! NOTE: Business is on the East Coast!
My mixer shipped the same day I ordered it! Lastly.... excellent communication via email with order# and UPS tracking #!
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HORRIBLE EXPERIENCE!! RUDE CUSTOMER SERVICE, CHARGED MORE THEN STATED. DO NOT SHOP THERE!
by djswirl21 ,Apr 27 '05
I had a horrible experience with them. Their customer service was unbelievable. They were rude and harsh. They charged me higher price then stated. Then offered to credit me back and still did not credit me anything. PLEASE if you are a customer, think twice before dealing with them. Their lowest price guaranteed, is not the lowest price. I have found other products at a lower cost and when I confronted them, they argued and was completely rude. I have never had a worst experience buying something in my life. I am warning you. Do not buy from them.
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Great!! Definitely I will buy from them again!!!
by futsch ,Aug 05 '04
I had a great experience shopping at Joyride. The delivery was on time. They really helped me out with the problems I had with my credit cards. They covered and made me a better price than the one I found at some competitor. The only problem was that the good arrived without a receipt. But they showed themselves very reliable, and I am sure that they will send it to me as soon as I ask them to.
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Fast, cheap, no problems.
by fwpratt ,Feb 06 '07
Completely satisfied. Purchased with Google checkout at night, order was shipped the next day. Would not hesitate to buy from them again.
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THEY SELL JUNK
by grolmund ,Nov 15 '06
PROCASES RECORD STORAGE TOWER F-LPT4 IS ADVERTISED AS MADE FROM PLYWOOD. IT IS MADE FROM PARTICLE BOARD WITH BLACK LAMINATE. IT WILL PROBABLY HOLD UP BUT AFTER BEING BUFFETED AROUND ON ITS WAY FROM INDONESIA, IT NEEDS REPAIRED.
SO, WHAT DO I THINK OF DJ DEALS? THEY SELL JUNK.
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Never again.
by rlawton ,Feb 25 '08
I decided to buy a sound card for my Macbook Pro and bought the Echo Indigo DJ card from DJdeals. It was the wrong card, and when I asked to return the card (unused), he (Steve) referred me to his return policy and then would not respond to my emails. I bought the wrong card and I admit it was my mistake, but give me a break. It's not like it was a PCI card. The worst part is that I bought it for my school (I play for our middle school dances) to try to make the music a little better. Thanks a lot, Steve.
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Excellent experience. Fast shipping and great prices.
by byobnet ,Mar 18 '07
Excellent. second time I have purchased from them. Fast shipping (especially if your item is being shipped to New England.. you should have it in a day or two by UPS Ground service) Very good prices! I would not hesitate to buy from them again.
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Non-existent Customer Service, Unhelpful, arrogant & sarcastic
by vmtino ,Apr 19 '07
Worst experience of my life! NO CUSTOMER SERVICE - can't phone & my 3 emails were ignored until I finally refused the shipment & started dispute process with my credit card co. My third email explaining my dissatisfaction received the following unbelievable response: "Nobody has a clue what you are talking about. You may want to read the emails sent to you (attached) prior to sending nuisance emails to our company." Prior to this, the only response was the order confirm email. The attachment referred to was the shipping confirm (11 days after order & credit card charged)which I didn't receive until this arrogant, unhelpful response. My last email trying to discuss this order/issue came back as undeliverable and labeled "nuisance email." I cannot even access their site regarding order/shipping issues. DO NOT DO BUSINESS WITH THIS COMPANY!!
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Jul 06 '09
Impressed by their purchase security.
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Apr 06 '07
The shipping was so fast on this item that I was surprised to receive it. Everything in perfect working order. These guys are faster than anyone on E*bay. Very good service. A
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Oct 15 '07
They lost my on-line order. Had to call them and wait while they found it. Then had to convince them that I was who I said I was. After this "correction" as a result of my call, they advise that the item shipped. Then I receive an email that says they are out of the item and the order has been cancelled. Bad service. Will not use again.
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Mar 08 '08
Excellent price and delivery - couldn't ask for more. Thanks
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Apr 13 '09
Excellent experience. Great quality product. Will use merchant again!
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Mar 31 '09
low price, with reasonably fast delivery.
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Mar 18 '07
it was good
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Nov 03 '03
I found the best price that was on the internet and Joyryde Records was there. The product that i recieved is everything I expected and for a lower price than other competitors. Shopping at this site I would definently come back when it is time. Thank You.
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Apr 06 '07
Smooth and easy transaction. Great online seller.
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Sep 18 '04
I will do all of my shopping there, I haven't had any problems and i am very satisfied
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Sep 14 '09
I was very happy with my shopping eperience at DJDeals. I got the absolute best price for the item I purchased and free shipping. You can't ask for a better deal.
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Oct 10 '04
Items were shipped quickly, arrived in excellent condition
and no followup was needed. They even paid shipping on these large speakers! Would recommend DJDeals/Joyride to
anyone shopping for Pro-Audio gear.
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Nov 02 '09
I called American Express, I added a shipping address, I informed American Express I was making a puchase. DJ Deals says my case is under investigation. Please get this item to me. I am patient but the process is so sketchy. Yes I want the R-1 with MCR-1 crossfader. Yes I will go through this process again if it means I get the deep discount on whatever item I want. But I am worried that someone else will get the last item before I am cleared to make a purchase. So far it's still worth the trouble I am experiencing. Thanks DJ DEALS
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May 11 '06
It was a very good experience. I wish more online business was conducted this way
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May 23 '07
I had an excellent expierence shopping with djdeals...trust me...I will be back to purchase more. The website is very user friendly and has a ton of information on it about all of the products they carry. Thank you again!
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