DJDeals.com

DJDeals.com was one of the few online shops that would ship the Pioneer HDJ-1000 (which was rare to find at the time of purchase) to Canada. Correspondence via email was swift and fast. Very pleased to receive shipment within 2-3 days.

I was a bit ticked off that they did not accept payment via Paypal or any other convenient methods. Had to fax in the payment info.

But overall, 2 THUMBS UP!

These guys are awesome! They're customer service is first rate. They know their stuff and go out of their way to make sure you're satisfied with your purchase. Highly recommended!

First of all, these guys are the poster child for poor customer service, the worst I've dealt with on the internet. Their e-mail responses are the stupidest I've every received and they don't answer your questions directly. Hey, did I mention that they don't even have a phone number on their site? They're an Authorized Stanton Dealer....woooo....and after contacting Stanton, they seemed to be just as bad!? Don't deal with DJDeals.com, it's a bad experience! You'll thank me. Recommend AmericanMusical.com and SameDayMusic.com for DJ purchases. DJDeals.com (they shouldn't even be in the business) could learn from these other pro's.

HORENDOUS!
I would never order from them again! Never trust a web store that does not offer phone support. Very shady. I ordered a DJ Table and it was poorly packaged damaged and did not include the correct pieces to put it together.
When I contacted DJDeals.com all they did was forward my email onto the manufacturer.
Typical little middle man retailer wanna be. Just passing the buck.

Mixer came with serial # scratched off! Then I find out from Pioneer NO WARRANTY! Called Pioneer, only to find out that DJDEALS has been blacklisted by almost every manufacture for selling grey market products as new!

One of the worst experiences I have ever had as a consumer. DJDeals is incompetent and rude, and they have zero knowledge of customer service.

I had ordered a pair (2) of Stanton AL500-II cartridges, and a Numark mixer. I chose free shipping, so i expected delivery to be slow. I received my order in about 8 days from time of order. I came home to find the box just sitting right on my doorstep out in the open. I had opened the box to find my mixer there with one Stanton AL500-II Cartridge package taped to the bottom of the Numark mixer box. They only shipped one cartridge to me, so I called and they wouldn't take my calls. I had e-mailed them with my order number and asked for a receipt (because they never gave or sent one out when I ordered it online), but they never replied to my e-mail. No receipt, didn't ship all items ordered, poor customer service.

These guys really are the best and most dj-oriented store I have ever found in person or online. They are friendly and go out of their way to give the most honest and helpful advice every single time I have a question. I have never found cheaper prices anywhere online (nobody even comes close) and they ship faster than any store I have ever heard of. I recommend this dj store above and beyond all others. I am a professional dj that does not normally take the time to write reviews, but these guys deserve my time.

I ordered two JBL stage monitors and received a confirmation e-mail that my order was placed and they had charged my credit card. Then nothing for a week. Finally I found out they were closed for a music merchants conference. No updates whatsoever, no tracking numbers, nothing.

That is until I received my speakers a week later. Two hours after they were delivered, I received an e-mail stating that my items had shipped and it included a tracking number.

Just a bit late with the info!

Beware of any company that does not provide a telephone number for customer support. This is because their client service is non-existent. The first product I bought from them was damaged, and when I decided to give them another chance with a second order, they shipped me the wrong item, then refused to pay for me to ship it back to them. In fact, their response was "that rarely happens". They DO NOT ship the items themselves -- they order your products from the manufacturer, and the product is shipped directly to you from there. They are rude and unhelpful, and I would not recommend ordering from them.

I received my headphones very quickly, and their prices are incredibly low. I was able to order mine with next day shipping for less than retail price. They quickly responded to my emails and seem very organized.

Great customer service! Jeff called me because there was a problem contacting my bank to confirm the information. I gave him another phone number to contact my bank and my order shipped later that day!

I am looking forward to buying more DJ gear from Joyride!

paid for 2nd day air to have by the time of a show,and wont recieve till after the show,four day delivery when paid for 2nd day air,go figure

thanks guys,glad i can count on vestax(yes i am being sarcastic)

I ORDERED A VESTAX PDX-2000 BLACK LIMITED TURNTABLE. I THOUGHT THE CUSTOMER SERVICE WAS GREAT!!! THEY CALLED TO SEE IF IT WAS REALLY ME BILLING MY CREDIT CARD, BUT THAT SLOWED DOWN THE DELIVERY SPEED, I AM HARD TO GET A HOLD OF. I HAVE HAD TOO MANY PROBLEMS WITH OTHER COMPANIES SCREWING UP MY ORDER, AND I WAS SCARED TO OPEN MY PACKAGE AND REVEAL A SILVER PDX, BUT NO, I RECEIVED THE BLACK LIMITED AS ORDERED. THANK YOU JOYRYDE RECORDS!!!

Well the price was right, but the customer service STINKS. It seems that the majority of people are pleased, but if you do have a problem, you're gonna pay more than if you would have gone with Musician's friend or other Big Store to begin with.
I received a broken product and paid the extra $10 to get it "rushed processed" Well it was rushed for nothing. I contacted the website and received an impersonal reply with "review our policy." I only asked for a $10.00 refund for a feature of convenience that was far from it. The amount of money he makes you would think $10.00 would be an easy compromise. Imagine if it was more than that!?! It seems to me his lack for a phone line is for a reason. He claims its to save you money, but is it?


Go with another store, and pay an extra few bucks. I wish I did.