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dog.com

Overall service rating:  Store Rating: 3.0
Reviewed by 13 customers
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Overall Rating:Store Rating: 4.0
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Dog.com: Anything and Everything Related to Dogs

by Bryan_Carey Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Epinions Most Popular Authors - Top 10, Aug 06 '09
Dogs remain as popular as ever and there are plenty of places on the internet to purchase dog supplies, learn about dogs, and discover better ways to take care of your dog. One web site that offers a complete listing of dog items for sale is ...
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Overall Rating:Store Rating: 1.0
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The worst service I have EVER recieved.

by fang12345 , Mar 07 '09
I have ordered three times from dog.com. The first one was great. Fast shipping and great service. The second one came slower and they gave me the wrong product. The third order is where everything went wrong. I ordered four lbs of buiscuits along with a ...
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Overall Rating:Store Rating: 1.0
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RETURN POLICY IS A LIE!! HORRIBLE CUSTOMER SERVICE BUYERS BEWARE!!

by xtexn66New Member , Nov 17 '09
HORRIBLE Company!! STAY AWAY DON'T BE FOOLED BY FALSE RETURN POLICY!! They don't care if you are completely satisfied. I ordered a dog water fountain drink bowl in August..I was notified it was on back order...finally received it Oct 21st. The dog was ...
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Overall Rating:Store Rating: 5.0
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Couldn't be Better

by imadoglvr , Oct 15 '09
I love this site. I regularly price shop for the products I get for my brood of dogs, so price and shipping are always a consideration. I love the variety Dog.com has, from name brands such as kong, nylabone and greenies, and my dogs's favorites, Cuz ...
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Overall Rating:Store Rating: 1.0
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Worst ever

by judy09 , Oct 08 '09
This is really the first time I am writing a bad review about any online store I've purchased from.The first time I bought 2 spaniel bowls from them, they sent me something that didn't exactly look like what I ordered. Brand name was different, ...
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Overall Rating:Store Rating: 5.0
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Fantastic!

by paws999 , Oct 16 '09
I am a big fan of Dog.com. Buying dog products online can be costly, particularly with large items like kennels, because of the huge shipping costs. But Dog.com has the best prices online and extremely low shipping costs.I shop regularly at ...
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Overall Rating:Store Rating: 1.0
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Not recommended...
by eggiweg ,Dec 28 '06
I have never had as many problems ordering anything online as I have had with this company. They added a $32 product to my most recent order and charged me for it, even after I forwarded them TWO confirmation emails proving I did not order the product. Then they wanted me to pay shipping to return it to them! The "supervisors" are very unprofessional. Also, I have placed four separate orders at this point, and each time they have "changed their policy" about shipping prices, so that the total they charge my card for shipping is always $5-$20 higher than what the website quoted me. If I had other options for purchasing the things they sell I would definitely do it... there are no pet stores in my area. I do not recommend this company.
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Overall Rating:Store Rating: 5.0
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Good quality products, quick shipping.
by archgrl03 ,Feb 01 '07
I have shopped at dog.com on several different occasions and have always been pleased with the company. One of my two most recent orders included two 300 size dog crates which did incur an extra shipping charge (which was still reasonable) because of their size--but the rates were all clear before I placed the order. My most recent order was placed last Sat night and I received the package on Wed. The order included treats, collars, and toys--all of which were avaliable at a good price and were of good quality as well. However, one item in my order was cancelled--something I didn't know until I received my package so it might be advisable to place an order over the phone if you are worried about this. Also, regular customers who sign up for their email newsletter receive semi-regular offers for 10% off the order.
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Overall Rating:Store Rating: 5.0
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Cheapest by far; quick as a cobra. Recommended
by teetoncey ,Jan 28 '07
Cheapest (for a standard item—Advantage); mighty quick; note that it was a CAT item, but the name 'cat.com' was taken by caterpillar.
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Overall Rating:Store Rating: 4.0
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Good
by winter2006 ,Feb 11 '07
Ordered twice, always a great experience.
Shipping takes time, but otherwise they deliver exactly as described.
Never had any issues so never had to revert to customer service

Best prices on the net
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Overall Rating:Store Rating: 1.0
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not recommended
by jbattan ,Oct 31 '06
I ordered 66 Nylabones from dog.com. I ordered and paid extra for "expedited" shipping, which turned out to be 7 days, hardly fast. I asked for my expedite fee to be refunded, and they refused. When I received my order, it only had 25 of my items. The other 41 were canceled, and they never let me know. Their web site is very slow, especially when using https.
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Poor customer service
by mmurray9496 ,Jul 12 '09
I do not recommend this company.  I ordered two crate pads, but they only shipped one.  I contacted the company by email and by phone, but did not get my money back, or my second crate pads.  To make things worse, by dog shredded the crate pad in 10 seconds. 
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Overall Rating:Store Rating: 4.0
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Highly Recommended, huge range of products
by jenwallace63 ,Oct 16 '09
What an amazing range! Everything you could possibly need for your dog (or cat). I purchased some Therapet shampoo and some grooming tools (combs and clippers) for my Maltese terrier (very long hair!). The selection of grooming products is the best on the net. And cheap! I was blown away by the range. My order arrived quickly and in perfect condition. A great experience, highly recommended.
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Overall Rating:Store Rating: 5.0
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Two Paws Up!
by dawgluver ,Oct 15 '09
Great selection and prices.  My items shipped quikly and arrived in good condition.  I will definitely be a repeet customer!
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Overall Rating:Store Rating: 4.0
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Low shipping costs, recommended
by lsebire001 ,Oct 15 '09
I have purchased several items from Dog.com and every experience has been positive. I use them to buy dog food in bulk as it is cheap (even with shipping costs, which are low). Orders arrive within a couple of days. Transactions are easy and I have never had any complaints. I can recommend Dog.com.
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Showing 1-15 of 23 reviews Page 1 2 - View all Next




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