e-trailer.com

Aside from the fact that what I got didn't even remotely help me in my moving process, and because of this I had to make two trips in two seperate cars - a process that wouldn't have been too bad if I wasn't moving from upstate NY to downstate NC (an 800 ...

Order Placed: 02/22/2010 Notified that it would ship in 7 days 02/22/2010 Notified that it might be available from the MFG in 2-3 weeks 02/23/2010 ???How long to ship after that, who knows. Notified that if I was willing to ...

The eTrailer website works very well, which is why I selected them. I purchased a brake controller and WD/SC system. Should be simple, two items, one week ... well, three months later this is still not sorted out.Tracking the first ...

Price and delivery were good--down hill after that!  Product shipped had been repackaged which was obvious from all the different staples and previous staple holes; an entire hardware pkg was missing; called on a Friday at 5:22 pm ...

I was genuinely concerned after reading all of the reviews but figured since AMEX has a great policy when it comes to internet orders, I would give it a try. I placed my order on a Sunday for a hitch for a Jeep Cherokee, a bike rack, and a locking ...

I recently bought a Hidden Hitch trailer hitch from etrailer for my Toyota Sienna. The ordering was smooth and the shipment arrived in good time. Upon opening the box, I noticed that the hitch had a few scuff marks and the paint was chipped or missing in ...

Etrailer's customer service department gets a thumbs up form me. An error regarding how my vehicle was euipped from the factory resulted in receiving a part that wasn't compatible with the car the trailer item was purchased for. The folks at Etrailer.com

Very easy to order on line.  Customer Service acknowledged the order immediately and advised that the item (a trailer in kit form) was in stock and should be shipped in 24-48 hours.  The order was placed on a Saturday evening.  I received

I ordered truck wiring adapters, a brake control, and a few other things. Great customer service. Product arrived in two business

I was disappointed with the customer service...hard to get ansers to questions regarding correct item needed.  Then shippment was a huge hassle.  Plus they over charge for shipping.  My same package could have shipped for $4.95 by USPS "if

Being a long-time repeat customer, I was sent something that was not the same as what was advertised.  I bought a hitch that was stated on their website to weigh 27 pounds.  It arrived at 37 pounds.That is a big deal on a sports

 ordered a trailer wiring harness for my truck from etrailer.com and needed it by a specific time. I paid $30 extra for UPS Next Day Air (red label) and they shipped my order via UPS Ground. When I called to ask about this, Emily told me that the

Ordered item on December 27th. Confirmation of order recieved December 28th, did not ship until the 29th contrary to same day shipping posted on web site. Paid for priority shipping, item still not recieved January 11th. Customer service refuses to give

My wife purchased a hitch cover from etrailer.com for my birthday and used the product description and pictures attached to make her decision.  She is very thorough and pays close attention to what should have arrived after purchase.  She

Like others I read a mix of reviews that made me slightly nervous about placing an order, but my credit card company has always been good so figured I would go for it.The whole purchase was excellent, the website was a breeze to use, the email