Unfortunately I went against my better judgment and purchased from this company in spite the overwhelming number of poor reviews. DO NOT MAKE THE SAME MISTAKE AND BE DUPED BY THIS SCAMMING COMPANY. I placed an order for 2 of the same ...
(I didn't see where you can add "pros" and "cons," so I'll do it here:Pros: NoneCons: Paid for an item I never received; frustrating and fruitless attempts to contact vendorPlease let this post serve as a warning - don't order ...
I ordered two Cuisinart Waffle Makers on December 12, expecting the shipping to take 5 - 9 days as described. They immediately took the money from my PayPal account, and sent me an email order confirmation. On Christmas Eve, I emailed to ask for an order ...
I ordered a set of pyrex storage bowls in mid-July I received a confirmation a few days later and then a UPS tracking number which meant absolutely nothing. The UPS message indicated that the merchandise would be received July 24. However, all it ever ...
So far so good! It was easy to place my order. I haven't received it yet (just ordered), but hopefully all goes smoothly. I bought a Cuisinart Toaster at much much lower than any other store is currently offering. The shipping was a bit more than I ...
I have found that this shopping site works well. It is an attractive and well organized site. It loads quickly and the navigation is very easy. There is very good product selection. The products are well known quality brands. I browsed the sight to ...
I was very disappointed that I waited so long after I placed an order for an item indicating it is available for shipping in 2-3 days only to find out item I selected really is not really available at all. The Cuisinart blender I wanted so badly and was ...
I would describe my shopping experience at iKitchen.com as "First Rate." I found the prices Fantastic, although I did find the shipping a bit high. Of course, I did order several heavy items, including a vacuum cleaner, George Foreman grill, coffee ...
I cant believe the price on this grinder.I hope this goes well and that delivery is prompt and the product is delivered as expected and they will have a new customer. This machine is usually two times more expensive. The ikitchen web page is laid out ...
I am so pleased with your shopping site. I will recommend this site to everyone. Your website is easy to navigate, easy to find what I was looking for, very easy to place orders, and extremely easy to complete the transactions. Being able to pay with my ...
April 21, 2008 I placed an on-line order with iKitchen.com for a Cuisinart food processor. My card was charged April 30th. In early May, the website continued to have no information about the shipping status of my order and my emails to customer support ...
This was a comfortable, convenient shopping experience. The site is easy to navigate, and the deals offered are worthwhile. It's nice to be able to purchase name-brand merchandise at a value price.It's a good feature that iKitchen.com sends special ...
Customer service can be very difficult to reach at times. Also, they don't necessarily notify you (like they say they do) when something is back ordered or out of stock. I waited a week for an order, never got a response to 2 customer service emails, ...
The ordering process is very fast and easy to go through. Information on the product you selected is displayed and detailed nicely so you know what you are ordering and the features it comes with. The embedded pictures with several views and expanded ...
Wow! I was looking all over the Internet to find this item on a site that takes PayPal (we're moving into a house that has a gourmet kitchen). At first, I was simply looking for a spice rack that was chrome and black, to match the stainless steel ...
I do not know the status of the order. It does not show at the site or have I received the merchandise. Read more
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Jun 25 '07
@ WEEKS SINCE i PLACE MY ORDER i HAD TO SEND AN E-MAIL TO FIND OUT WHAT HAPPENED THEY NEVER INFORM OF THE DELAY. still waiting for it to come Read more
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Jun 25 '07
Ordered a coffee maker off line, couldn't track the shipping, but arrived after the promised date. I don't know exactly when because I left on vacation. When I got home it was there. Read more
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Jun 25 '07
I made the purchase and selecting the "pay with paypal" option. I then got an email confirming my purchase but they didn't follow through by sending a "request money" from paypal...which is what they're supposed to do. It's been 4 days and I decided to buy the same unit from their competitor. Also, ikitchen wanted to charge $16.40 to ship the unit, their competitor charged. $4.99. Where will I never freqent again? It's a no brainer. Read more
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Jun 25 '07
I rarely ever buy products from internet merchants.
Sure, I have bought things over e-bay and half.com
but usually in those cases you are dealing with an individual, and not an automated merchant.
My latest experience with iKitchen.com may changed my mind about internet merchants.
I was in need of a pair of oil filled radiators,
since this is a seasonal item, local retailers did not have these available at the being of the summer season.
www.iKitchen.com offered a variety of Delonghi heaters
at fantastically low prices, "factory refurbished".
The price alone nearly sealed the deal.
Couple price with the Delonghi brand name, and reasonable shipping charges and we are clicking "complete sale"
Here is where I am really impressed.
I called to find out if iKitchen.com to ask a few questions
which were easily answered by a young lady.
The items were ordered at 1p Tuesday afternoon
and arrived via UPS at 2p Friday afternoon.
An e-mail notification was sent to track the order
and a ballpark date of when to expect delivery.
The items were exactly what I expected, in fair/good condition.
A few dents and dings, but that was to be expected in the clearly identified Factory Refurbished "*Quality refurbished" item.
and to my amazement, the delivery arrived within 3 days of ordering.
I have not had the experience of trying to deal with
returns, but the website has an adequate description of ikitchen.com 14 day warranty,
how to deal with defects or other return policy concerns regarding the manufacturer warranty.
I also appreciated the e-mail notification confirming the purchase. And that they, "will not share, sell, or even use your personal information. It is our promise to you."
Overall, www.ikitchen.com gets high marks.
Great selection on an "out of season" product,
fair shipping charges for an overweight item.
Excellent customer service, delivery tracking and fulfillment within 3 full business days of ordering.
Thanks again,
KSM in Upstate NY. Read more
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Jun 25 '07
Don;'t know it I want to gamble again with this merchant. Ordered on 1/2/07, but didn't receive products until 1/23/07, after repeated emails to merchant. Products were finally delivered 1 week later than expected. Read more
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Jun 25 '07
still have not received the product and ordered almost a month ago. Very disappointed. Read more
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Jun 25 '07
I never received an e-mail letting me know that status of my order. Read more
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Jun 25 '07
Placed order on Feb. 9th, 2007.
Still have not received toaster oven as of April 20. Read more
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Jun 25 '07
The camera I purchased was a real camera but was actually manufactured and packaged as a childs toy. According to the packaging it was intended for a child 8 years. The "read me" section of the software referres to the camera as a toy. In the sellers information about the camera, no reference is made about a toy. Read more
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Jun 25 '07
Easy to order, quick shipment, notification of shipping was not timely. Read more
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Jun 25 '07
I Googled to find Lasko products and was directed to IKitchen. I was very satisfied with the descriptions of the models of humidifiers, the prices, and the ease of ordering. I put the IKitchens site in my "favorites" list so I can easily shop there again when the occasion arises for other appliances. Read more
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Jun 25 '07
Ordered after this one and received two days ago. Still no idea where my order is. Read more
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Jun 25 '07
No problems at all. Merchandise arrived on time, extremely well packaged, and in perfect coondition.
A very easy and satisfactory way to shop. Read more
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Jun 25 '07
Took over a month, with repeated phone calls and emails, to receive items. The part that bothered me the most was the lie that the customer service agent was caught in. It should serve as a warning that so many customers complain of the same problem of out of stock/back ordered items. Tracking number is basically worthless, as all they do is purchase a shipping label, but don't actually ship the items until weeks after they send you the tracking number. The slightly lower prices were not worth the aggrivation. Read more
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