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by barimian , Jul 10 '03
Rude, unhelpful. I don't know they are going to stay in business. They had deceptive advertising on ...
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by junkman5297 , May 23 '03
ordered a sony camera outfit, payed for 2 day shipping then they call and can not ship, I get it late still pay for 2 day ship, and I got a bad battery! Top...
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by stephaniemason , Sep 30 '03
Site is easy to use and I love that I was provided with a tracking number the next day. I am not a b ...
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by victornj , Jul 21 '03
Infinity Cameras was not my "cheapest " source for my latest toy. They had what I wanted in the ball ...
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by fewopinions , Jul 16 '03
I had an almost identical experience to reviewer "jetlag". After ordering the camera online, I also ...
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by rjbarta , Aug 13 '03
Web site has item in stock. Salesman says item in stock - until I don't want to purchase unnecessar ...
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by marlboro4u , Aug 06 '03
I was trying to buy the camera and even they show that the product is in stock they do not update it ...
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by ssnewyork , Jan 26 '04
My experience with these crooks was just as bad as the other reviews I've read. I ordered a canon eos 10d + lens. I received an e-mail straight away confirming the order, but they wanted me to call them to confirm the credit card details. When I ...
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by dtabb73 , Sep 29 '03
Their website does not list stock on hand for a reason; they have no cameras on hand. Each time I c ...
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by tippyandbitty , Jul 26 '03
When camera finally arrived....it wasn't working. Trying to contact customer service was a joke. I ...
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by tremely2 , Jul 24 '03
This merchant had the best price for the camcorder I was looking for. And it was listed as "in stoc ...
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by luzgin , Jun 26 '03
I ordered a new Sony DSC-V1 camera from their web site because they had the cheapest price. I got co ...
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by rater_555 , Sep 19 '03
Horrible! These crooks should not be allowed to sell on the internet. I fell for the low price of a ...
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by jackedup , Jul 13 '03
DONT MAKE THE SAME MISTAKE I DID. I have been waiting over 2 months. Very rude cust svc. Gave every ...
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by jetwbt , Jun 19 '03
Ordered a digital camcorder. They sent a confirmation e-mail. Ten days later they sent an e-mail sa ...
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Aug 07 '06
Products are misrepresented on the sellers website ... I was told on the phone that the item was in-stock, then received an e-mail saying that it wasn't. I would have been even more upset if the item had actually shipped due to the misrepresentation of it on the website.
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Apr 05 '05
I was lied to by customer service. I was told I was purchasing one thing, and when the order was almost complete, informed it was something different. I will never use them again.
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Apr 06 '05
Ordered item onlin. Victor, who was very curteous and professional, phoned me at home to verify my order and that I was the appropriate credit card holder (this part of the transaction I liked). The following day, however, I received an e-mail notifying that the product was not in stock and would take approximately 3 weeks to receive. I could not wait that long, so found another website to purchase my computer. I was initially attracted to Infinity because they had the lowest price for the product. My suggestion would be to have product supply information readily available to customer service so as to prevent taking orders for items not currently in stock.
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Aug 28 '06
I thought I was going to get an awesome deal. WRONG! If you are going to buy something that requires batteries or a charger DON'T! If you do, goto eBay and buy them. It is like the old bait and switch. Cheap pricing, BUT WAIT you have to buy this and this and this to make it work! PLEASE!
I have bought many items from the internet before and this takes the cake. I ordered my camera with overnight shipping and when it did not come I had to call THEM. Said before they shipped it they wanted to know if I wanted a battery and charger??? I informed them their website says nothing about NOT having either. Was going to cost an additional $250.00 for the CHEAPEST set. I was like WTF????
Cancelled my order............
One last thing, the day I placed my online order the price was $381.00, the next day it was $575.00 and you still had to buy the battery and charger seperate!! Can you say rip off????
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Aug 04 '06
Camcorder was at apparent deep discount.
During phone call (from infinity camera), the seller told me that it did not include the battery (not a big surpise due to low price). They then asked what battery I wanted to order. However, they would not provide the Part number of the battery or confirm the capacity, and would only give vague reference to hours it will last (which can be misleading since this number differs depending on the camcorder used). The prices appeared to be marked up about 2X above normal full retail value. When I requested no battery, they said delivery would be 10 weeks or longer (for an in-stock item)! When I questioned this, they said they were cancelling the order and abruptly hung up. If they had simply provided the actual battery info (web site is also vague on this), I may still have purchased if the total price of camcorder plus large capacity battery was resonable, but they killed their own sale by hiding needed info and being rude when the info was requested.
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Dec 10 '07
I received a prompt order confrimation and no further coorespondence. I attepted to contact teh vendor by emial for a status update wih now response after 5 days. I will be concelling the order if no responce by the 7th day.
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Aug 04 '06
They have not shipped my order because I did not order an battery and charger I said to them that the camera has a charger and battery with it they said it does not I called Cannon USA and Cannon said that it comes with the battery and charger. I have sent 3 emails to support but none have been answered I have called 5 times cannot get anyone to talk with me. This company is trying charge me for a battery and charger that comes with the camera.
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Aug 05 '06
I thought that I had purchased a Fuji S9000 camera online for $385 (the lowest price shown on ShoppingCartUSA's merchant survey.) However, after 2 days (by which time I had anticipated the camera to have been shipped) I received a telephone call from "customer service" to obtain the security code from the back of my credit card. In reality, the whole thing call was a "hard sell" for camera accessories. When I refused to purchase other items, the "customer service" representative, Luke, mentioned a rebate on the item I was purchasing (which I already knew about and had printed out from other sources.) Infiniticamera's website had not mentioned the rebate at all and my printed invoice showed a total price of $385. When I questioned Luke further, it was revealed that the "price" shown on my online invoice was after the rebate of $100.00 and my charge card was actually being charged $485 for the purchase. I cancelled the order but as far as I am concerned this was pure "bait and switch" tactics since my invoice clearly showed authorization for a charge of $385. Plus, I had to go through this whole sales presentation for about 20 other items that I did not want. What is the point of comparing prices and buying online when you end up having to deal with this kind of sleaze anyway? Plus, if I had gotten the camera ... with the charge for $485, a return would have undoubtedly garnered me a restocking fee!!!!!!!!!!!!
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Apr 16 '05
i was tricked into purchasing a camera for what i thought was a great price then called and asked if i wanted the battries/power cord!!! also told "nobody else sells it with a battery which is not true" then offered a 3 day shipping and they didnt send the order out to ups for 2 extra days!
very disappointed.
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Apr 21 '05
The initial order processed on Friday was great, including the price...I bought 2 CPUs.
On Monday received a phone call verifying the delivery address, then I was told that the price for the RB34 was $100.00 more each than the sales receipt generated by their computer indicated. Since I would not pay the extra $200.00 the order was cancelled!
Tried to talk with "Customer Service" and they were no help!
Called "Sales" and tried to talk with a "manager" and was placed on hold for over 20 minutes. Called "management" again and was placed on hold again...later told no one available...were in a meeting.
Good example of why internet sales are becoming a problem!!!
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Apr 21 '05
Heard back from them 3 business days after I placed the order to learn that the product I ordered was out of stock. The initial email they sent me was misleading as it read: Call us to confirm order. I called them to hear that the product was out of stock.
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Apr 21 '05
They did not say did not have stock on the product
I ordered. STILL DO NOT KNOW WHEN OR IF THEY WILL SHIP
IT!!!!!
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Apr 21 '05
Advertise equipment they don't have and don't sell. AFTER you go through all the tedious order entry and credit card info, they send you an e-mail later saying the product has been "oversold" and they are cancelling your order. If it's "oversold" either tell me it's on backorder and send it later, or take it off your damn webpage!!!!
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Apr 21 '05
Placed order. After a week received email to call to confirm. Called number indicated. Person who answered did not know why I was instructed to call. He told me I would receive call back in 10 minutes. 40 minutes later I received a call, but about someone else's order. Finally talked to someone who said camera out of stock and couldn't guarantee delivery - even in 4 weeks. Cancelled order and placed order elsewhere.
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Apr 22 '05
PLACED ORDER - GOT CALL THAT I NEEDED TO PURCHASE SEVERAL ITEMS;SOME NOT INCLUDED IN MFG PACKAGE OR TO BETTER SERVE ME. GOT SHIPMENT 1 DAY LATE WITH SEVERAL ITEMS MISSING. CALLED,TALKED WITH 2 PEOPLE-PROMISED IMMEDIATE SHIPMENT ON MISSING ITEMS BUT SOME I MUST PAY FOR BECAUSE THEY ARE NOT INCLUDED IN MY PACKAGE WHICH IS NOT INTENDED FOR SALE IN THE USA. AFTER CALL I CHECKED MFG AND THEY WERE TO BE INCLUDED. GOT CALL LATER THAT SHIPMENT WAS READY - I TOLD PERSON OF MY FINDINGS AND WHEN I GOT WHAT WAS INCLUDED IN MFG PACKAGE I WOULD AUTHORIZE FINAL PAYMENT FROM MY CREDIT CARD. @ WHICH TIME THE PERSON WENT APE,SHOUTING AND SAID ORDER CANCELLED! I HAVE MOST OF THE ORDER AND AWAITING INFO SO I CAN RETURN-I REFUSE TO DO BUSINESS WITH SUCH AN OUTFIT!
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