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weaKnees

weaKnees

Overall service rating:  Store Rating: 4.5
Reviewed by 143 customers

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Showing 1-20 of 156 reviews Page 1 2 3 4 5 6 7 8   Next
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Overall Rating:Store Rating: 1.0
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Unable to competently repair my DVR under warranty

by , Feb 22, 2012 Rated a Helpful Review
I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration with Weaknees. I read in an earlier review that this company is great when they are selling you something but that's where the good ...
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Overall Rating:Store Rating: 5.0
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The Fix Your Tivo Experts

by , Oct 1, 2011 Rated a Helpful Review
I was having a problem with the hard drive on my Toshiba RS-TX60 with Tivo.  I was receiving error messages and the drive would not download program information from Tivo.  The drive no longer worked properly and I searched the internet for ...
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Overall Rating:Store Rating: 1.0
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Inferior products, poor diagnostic skills and abominable customer service

by , Mar 6, 2011 Rated a Helpful Review
Last year I purchased a hard drive replacement for my Tivo unit after discussing the probable solution with Weaknees by e-mail. Soon after installing the drive, the unit continued to fail so I decided to purchase an entire replacement unit from ...
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Overall Rating:Store Rating: 5.0
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Fantastic experience! These guys are experts and offer terrific customer service!

by , Oct 10, 2010 Rated a Helpful Review
I never take the time to review online transactions; I am simply far too busy. In this case, however, my experience with weaknees.com was so incredible and over-the-top outstanding that I felt obligated to spend the time. The weaknees people are ...
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Overall Rating:Store Rating: 5.0
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Very satisfactory experience. Highly recommended vendor. Would do business with them again easily.

by , Sep 16, 2010 Rated a Helpful Review
My Series 2 TiVo hard disk drive crashed and I bought a new (and much larger) one from WeaKnees in April '10. It arrived with all the proper documentation & support hardware (even the Torx wrenches I needed to open the box and remove the disk ...
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Overall Rating:Store Rating: 5.0
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Remarkable, Couldn't be better.

by , Jun 14, 2010 Rated a Helpful Review
Have used Weaknees twice, the first time in 2009 to replace the failed hard drive on a TiVo purchased May, 2006; the second time to replace the power supply on the same TiVo which failed last week.  The first time my TiVo failed I found ...
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Overall Rating:Store Rating: 1.0
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Weaknees: The worst customer service on the web!

by , Aug 27, 2009 Rated a Helpful Review
FWIW. I was a repeat customer with Weaknees and I have spent over $1000 with these clowns.  I ordered a new DVR TIVO hard drive ( after their tech told me that is what I needed for my DVR with a locked up condition) It arrived and it was installed ...
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Overall Rating:Store Rating: 1.0
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Good until the point when they are not - would never recommend

by , Apr 15, 2009 Rated a Very Helpful Review
I think the experience with Weaknees can be good if everything works like it should. The test for any business is how good are they when something goes wrong. Weaknees can ship out product quickly as anyone and the instructions are clear and they clearly ...
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Overall Rating:Store Rating: 5.0
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Good customer service with quick responce to email inquires.

by , Apr 1, 2009 Rated a Helpful Review
I have a DTV-Tivo combo unit (Sony SAT-60) that is quite a few years old.  It started developing problems with playing recorded programs that I had recorded earlier.  The unit would lock up or skip during playback and then finally would just ...
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Overall Rating:Store Rating: 5.0
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Absolutly Fantastic, Highly Recommended!

by , Jan 21, 2009
(Not Yet Rated)
This is one fantastic company.  Pure and simple, a pleasure to work with and support.Originally, I had ordered a replacement hard drive for my DirecTV Tivo as it could only hold about 30 hours, and I wanted to upgrade to a higher capacity, ...
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Overall Rating:Store Rating: 5.0
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My overall experience was unmatched, fantastic and refreshing.

by , Nov 24, 2008 Rated a Very Helpful Review
Hello, I just could not let this experience go un told. First, I googled to find a place where I could have my Tivo serviced. Next. I found Weaknees.com..a masterful website. Most websites will try to take your money first before either giving you ...
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Overall Rating:Store Rating: 1.0
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Terrible Customer Service.

by , Apr 24, 2008 Rated a Helpful Review
What a snotty little company. I ordered a drive for a TiVo HD, was sent a drive for a Series 3 instead. I also ordered free ground shipping at checkout and ended up being charged for 2 day air. Seems during checkout there's a few points at which they ...
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Overall Rating:Store Rating: 5.0
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Professional, courteous, and knowledgeable. On a scale of 1-10 they are a 20!

by , Apr 19, 2008 Rated a Helpful Review
GREAT! GREAT! GREAT! That is the very best way to describe weaKnees. I have been involved with service-centric industries for over 20 years and it is very rare to find a company as knowledgeable or as courteous as weaKnees. During the pre-sales ...
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Overall Rating:Store Rating: 5.0
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If you love you Tivo. Take the chance. It's worth it.

by , Dec 28, 2007 Rated a Helpful Review
Like many of the comments that I've found on-line, our Tivo was developing issues (restarting, stuttering, freezing), very annoying. Solution: new receiver. Not. As you know new receivers have DVR's not Tivo. I did some research on the net and Tivo ...
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Overall Rating:Store Rating: 5.0
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Great product and service - will buy from them again.

by , Dec 13, 2007 Rated a Very Helpful Review
Just the other day, one of our TIVO's failed and wouldn't boot back up. It just got stuck on the "Warming Up" screen. I thought I would have to replace the TIVO unit until I found Weaknees by doing a Yahoo search and visited their web page. They have a ...
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Overall Rating:Store Rating: 5.0
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I'd trust them with anything TiVo related. They know their stuff.

by , Dec 13, 2007 Rated a Very Helpful Review
My TiVo with lifefime service had quit working and it just laid their and displayed a green background message to call if after 3 hours the machine didn't reset or work. When I called the TiVo people they asked about my unit model # and who the ...
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Overall Rating:Store Rating: 5.0
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Better than advertised!

by , Dec 2, 2007 Rated a Very Helpful Review
With 17 key-word searches, a half-dozen season passes and even a M-F manual recording, my Hughes HDVR2/TiVo gets a workout every day. So when it started having problems - multiple daily automatic resets, jumpy playback and locking up when the disc ...
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Overall Rating:Store Rating: 5.0
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Awesome and quick service--on phone and in forums. Excellent products!

by , Sep 12, 2007 Rated a Very Helpful Review
My Toshiba SD-H400's hard drive died a few days ago; TiVo wouldn't boot up. The WeaKnees forums were very helpful in confirming my diagnosis. I saw a WeaKnees daily special for a Seagate 300G replacement drive and, after confirming with Sales that it ...
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Overall Rating:Store Rating: 5.0
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Fast, free shipping. Easy instructions, but short of stellar.

by , Aug 14, 2007 Rated a Helpful Review
Fast, fast service. Still waiting for the TiVo to finish downloading the program data so that I'll be up and running again, so a bit early to review. The instructions were very easy to follow. However, two things that would have been ideal to have ...
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Overall Rating:Store Rating: 5.0
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Great and easy shopping experience. Had exactly what I needed.

by , Jul 10, 2007 Rated a Very Helpful Review
I had just upgraded to a Series 2 TiVo 80 hour unit. Realizing that this was not going to be enough room I needed to upgrade. Doing a quick web search showed me that Weaknees was the place I needed to go for everything. Their site is easy to use ...
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Showing 1-20 of 156 reviews Page 1 2 3 4 5 6 7 8 Next