Hayneedle.com

I am extremely disappointed in my experience with Hayneedle. I found the perfect gift for my boyfriends mother. I ordered it and received an email stating that the couldnt ship it to my work address because i work at a "resort". This "resort" is also a ...

I purchased a thick padded zero gravity "chaise lounge".  I took it out of the box and proceeded to open it.  It did not come with instructions on how to use it or install the cup that goes along side it.  I figured that it was easy enough ...

I am on hold with a representative from Hayneedle.com as I type this on 12/19/12. I ordered a drafting desk for my son's Christmas gift on 12/3/12. After not receiving it, I called their 1-800 number only to find out my order had been cancelled because ...

Absolutely horrendous-do not use this site. Not only was it not the least expensive but they cancelled my Christmas order without notification. I ordered an item on December 10, with an expected delivery of Dec. 14. December 14th came and went, and still ...

I purchased a professional grade apple peeler for my mother for Christmas. It took 3 weeks to arrive, and when it arrived, they sent me a $15 dollar apple peeler instead of the $40 one that I ordered. I just got off the phone with them. They are going to ...

Ordered an item in one of their websites SimplyBunkBeds.com, order was processed, next day, decided to cancel the order because we found a better deal almost half the price for the same item on Amazon!!!We called customer service to cancel the ...

VERY POOR SERVICEOur baby was due around the 1st of sept. and we ordered an In stock crib on June 15. Well they postponed the first time till the first of aug then 15th of aug, then to the 26th. On the 27th I called and they informed me they would ...

Ordered from The Foundary and was directed to Hayneedle to fulfill my order.  I had previously ordered something and had no problems.  This time my item said "In Stock" and I waited for it to arrive.  After a week or two I decided to call ...

Let me start by saying, is there Horriable!! before i clicked "place my order" i called to see if they had my product in stock, i was told yes. so i placed my order 6 weeks later im told they never had it. It was the worst online sale i've ever had i do ...

I am in the middle of the worst on line purchas experience.  I ordered two sets of patio furniture from Hayneedle.  The website was having "issues" so it was easier for me to spend an hour on the pone with a customer care specialist.  ...

Jofran Small Space Rectangle Milton Cherry Wood Lift Top Coffee TableItem#: JSI551We were extremely unhappy with product and since we have to pay return shipping ($103) it is a big loss to us.   The product was not hardwood as ...

I paid for 2-day fed ex delivery, but they didn't even ship until the day it was supposed to arrive. Their excuse: blame it on the supplier. I would never order from them again. These curtains were for my elderly parents' bedroom and needed alteration ...

I ordered three items from Hayneedle.  I was delighted with the quality and speed of the first two orders.The third order has been a nightmare.  I canceled the order within 24 hours (having found the identical item elsewhere for 1/3 the ...

I bought a Hudson Wood Garden Bench and it shipped super fast. The shipping was free which was a big selling point.  The bench looked great minus the 4 large cracks coming off of the front board where the screws had been tightened too tight. ...

Ordered a tree bench through Hayneedle with checkout through google.  Instead of taking the full payment out all at once, they tried 2 transactions for the same amount, which of course triggered my bank to assume a fraud charge.  They emailed ...

Our experience with Hayneedle has been terrible. We are moving from New Jersey to California, and own a home in each state. We entered the California address in the order, since we are furnishing nearly our entire house by online purchases. Hayneedle ...

Worst online shopping experience I've had in 10 years.  Customer service is a nightmare.  Canceled my furniture order without notice and never informed me.  Weeks later I call to see why the furniture is not delivered and no one seems to ...

Honestly I have never had so much trouble in dealing with a company before I had the unfortunate experience to order from Hayneedle. I wish I had written down the name of every person that I spoke with during the dozens of times I’ve ...

I ordered the Albany patio set - all seemed well until delivery day when the chair did not arrive with the set.  Called customer service - said they'd do a "dock check" to see where the item got lost along the way.  The customer sevice rep said ...

I ordered a vanity from vanities.com through Hayneedle. The shipping company threw it over my fence and left it out in the rain all day - so needless to say it was damaged, but it also didn't look very well put together. I was pretty cranky about it, but ...