Rock Bottom Golf

Received my clubs today and am ecstatic. I ordered Taylormade R7 Draw Irons with Graphite Shafts for 549.00. This is $250 dollars off almost every other offer, online or in stores (usually sell for $799. I also ordered R7 Draw Fairway 3 & 5 Woods. They are beautiful, packaging is great, came with protective wrapping and no damage. Two day shipping as promised, I'm going golfing tomorrow (Friday) and Sunday, it's supposed to be in the 70's in Las Vegas. Will let you know how I do!

My boyfriend recently ordered from Rock Bottom Golf and while the order arrived on time and the prices were competitive, the customer service was AWFUL. He needed to return an item and it was the biggest hassle trying to obtain a return authorization number. In the end, it was easier to just keep the shirt and give it away as a gift. We both left several phone messages w/ Rock Bottom and we also wrote countless numbers of emails. We will NEVER order from Rock Bottom again because of the poor customer service and the hassle of returns. We have spread the word to others we know who purchase golf items on the internet. I'd rather pay a bit more and have quality customer service and easy returns than deal with what Rock Bottom put us through. I would advise anyone who is unsure about an item that they are ordering to think twice before buying as you too might be subject to the horrible customer service. Thank you.

My previous experiences with RBG were great -- good prices, fast shipping, etc.

But look out when there's a problem. The website offers NO customer service phone number so you have to email them. When you do, you get an automated response that says they'll get back to you in four business hours. Wrong! There has been NO response to two separate emails, NO response when I tried the Paypal dispute approach.

Purchased brand new taylor made iron set, received items just as advertised, elected three day shipping-received right on time(fast!!). Great prices, great service thanks rock bottom golf. Will shop here again for sure!!!!!!

Here's One satisfied customer from a tiny little place on earth called "Holland", wonder how those guys from fedex even found it and delivered me my new R7 460, just as I ordered it a few day's earlier at "Rock Bottom Golf"
Even after paying the import tax there still was a gap of at least 100 euros between R.B.G. and the cheapest reseller in my country
Happy to find you guys on the internet and me taking the step of buying my first piece of golf equipment outside the European Union.
See you soon.

"Guaranteed 24-hour shipping" doesn't mean much to them. And you can't get a human being on the phone to save your life. Pretty frustrating right before the holidays. I ordered on the 12th and will probably be in a lurch when Christmas rolls around.

I ordered for the first time from Rock Bottom Golf and all was just as advertised - including the best price I could find via the 'net. I ordered the Callaway FT-3 driver in California on a Sunday, the order was processed the next morning and FedEx had the club in my hands for my next Sunday round. Thanks for the great service!

Dwight Apodac, Anaheim Hills, CA

Received damaged shirt, turned around sent back within 24 hours of receiving. They sent an email stating the upon inspecting the item it is considered used? I purchased "brand new". Someone wore it but it wasn't me thus the damage. Rip off, can't talk to a human. Will be following up with paypal.


Pathetic

Very poor customer service. They sent an email saying they shipped my goods via Fedex and provided tracking number but it could not be tracked. They would not answer my emails or return calls. You can never get through their phone system.

I ordered a set of Taylor R7 irons.  Upon opening the sealed box, I discovered the 7 iron was missing.  I have been in contact with numerous people over the last 30 days both by e-mail and phone, if you can actually get through and speak with someone, and still have not received the club.  I am now resorting to having my credit card company put a hold on payment hoping that I will see the club soon.  I will not shop this company again and will warn others not to shop from this unreliable company. 

Great clubs, but the customer service and aggrivation in trying to complete my set makes me wish I would have spent the extra money and dealt with a more trust worthy vendor. 

The store has its draws. The prices are great. Unfortunately, the customer service is below terrible - it is non-existent. I ordered a set of wedges, but got two of the same club instead (instead of two different lofts). I have sent four e-mails over the past two weeks, and all four times I have received the auto response stating I will receive a reply within 4 business hours. Also, I have been #1 on their queue for live online help for over 20 minutes and have never gotten through. I have made at least 20 phone calls (every single time hearing they are experiencing extremely high call volumes), tried every option from their menu, and have been disconnected within the first 5 minutes every time - actually, the wait cuts off with a beep like a voice mail prompt would give, only there is no prompt. I have left messages on this prompt, but no call has been returned. I hope disputing the charge with my credit card company will help me out, but I still think the customer service makes the store worth avoiding.

I think Rock Bottom is a great on line store. Customer service reps are professional and the prices for quality merchandise are some of the best I've seen. Unfortunately, I will not do any further business with the company as long as you ship with FEDEX. FEDEX is unreliable, rude and unprofessional. I realize you get better rates with them than other shippers, but then again you should because their service is inferior.

Fantastic,ordered on Wednesday arrived the following Monday that's to Australia.Every thing arrived in good order and as described I couldn't have asked for more.
I will be buying again for sure.

Beware of manufacturer's warranty when purchasing from Rock Bottom Golf.
By definition, Rock Bottom Golf deals in closeouts, overstocks, discontinued mdse., etc, which means most if not all of their inventory has a manufacturer date of 2 to five years. Many manufacturer's have a limitation on the age of the products they will stand behind, as is the case of Nike with their golf shoes. I purchased a pair of Nike golf shoes from Rock Bottom Golf, which promptly separated at the heal. Rock Bottom Golf will not stand behind them, and Nike will not since the mfg. date is TOO OLD. Guess who gets stuck with this situation? Sometimes the problems encountered with low price are not acceptable.

I have bought so much from these guys lately. Bags,balls,gloves,and of course clubs. They are great. They have never let me or any of the friends that I have told them about down.