Rock Bottom Golf

First order went good .Second order I had to send a club back due to me mistakenly checking LH instead of RH.I had to pay $15 UPS charges to send back.They received the club back on Aug 30 and I've talked one of their agents twice, each time being assured my credit card would be credited.As of to date Sept 11 no credit.When calling I get annoying customer service recording and told everyone is busy or they are closed and to leave a message.Also, they have a cumberson email system.I've never received a email response. Unaceptable
Chris

Rock Bottom Golf.
How to start-excellent service-they are Ebay sellers but you can also buy from their normal online store front.
They ship overseas and have great rates for shipping-US$55 for shipping a set of irons to Asia.
They accept many credit cards and also accept money orders.
Replies to email is not instant but pretty good.
They combine orders bought on Ebay to save you shipping cost.
They have many many types of golf equipment with most being new and unused but last years models at great savings.
Top notch in my book!

Terrible customer service. THey sent teh wrong item and said that once the itme was dropped off at teh fedex kiosk. They would send my replacement. Well that didn't happen till 5 days later. Plus instaed of rushing the shipment out to me me they of course chose fedex ground to ship which will take 5 days to get to me. So I have had to wait a total of three weeks to receive my item for a mistake they made. Whats the point of saving some money when you have to wait alomst a month to get the right product.

As stated before good luck getting someone at the customer service number. Replys to an email inquiry in my opinion have a take it or leave it attitude

I was wary about ordering with rockbottom because I found a website with a lot of mixed views and unhappy people saying the products were good but the customer service was horrible. I just starting playing golf so I didn't want to spend a fortune on items just to give up the sport later on down the road. (which I do not plan on doing) I decided to order from them anyway since the prices were too good to be true. I placed two different orders two consecutive days and received both products in the same week that I made the purchases, in a day of each other. I was very impressed given the bad reviews I had read prior.

I purchased a set of wedges from rock bottom golf with hopes of getting them before league night at my club. On the morning before league I received an empty box from rockbottomgolf.com. The only phone number on the sight won’t help with customer service issues. You have to e-mail them and they say they will respond in 4 hours. I check my e-mail fairly regularly but it took almost a week of daily e-mails to resolve the issue, when a phone call could have settled this in 10 minutes. On top of this they did a sale on my product while I was waiting for them to resend the clubs. They did not give me the item at the sale price or refund the shipping charge. I missed having my clubs for three league nights. Their customer service is not worth their prices which can be found on better sights like Golf Discount World.

I have now waited more than three weeks for my items to be shipped. At first my emails were responded to with what feels like automatic, pre-written answers, blaming the delay on "a rare upload error", claiming my items would be shipped as soon as possible. Fine, they gave me 10% off on new orders placed by the end of the month, for my trouble. Now my questions just get listed as "solved", no answers are given. I am being ignored, and the only thing I ask for is a realistic estimate on when my order will be shipped. My friends have experienced the same treatment, but luckily they all received what they ordered in the end. So there is hope. However, don't expect to be taken seriously by customer services if you order from rockbottomgolf.com. The prices are quite good, but that seems to be the only reason why you should order from them.

I live in Scotland and was dubious about ordering from International store in the U.S. I needn't have worried. I placed an order for an Adams Insight driver on the Thursday and it arrived on the Monday!!!. Absolutely fantastic. Correct item arrived in perfect condition and at a brilliant price. Would recommend this site to all my friends