The reliability and customer service for this machine has been horrific. My wife uses it approximately 10 minutes a day for sending emails . Despite the computer’s little usage it has been constantly malfunctioned since we purchased it and we have taken it back to the Apple Store three times for the same problem; the power supply replaced three times and the logic board replaced once. After 6 months of constant system failures requiring rebooting, the machine completely failed. Initially the computer’s fan would rev-up loudly and after a couple of minutes the computer would power down by itself while in use. If was an infrequent problem initially that became increasingly frequent over time. I attempted to work with the Apple Service Center via telephone. Eventually I received the names of three Apple service providers close to my home. The first provider I contacted asked us to bring the machine to their place of service. Once there they told us they did not fix any machines under warranty. The second recommended Apple service provider informed us that they stopped servicing Apple products nine months ago and did not know why they were still being referred by Apple.We were required to drive one hour to the nearest Apple Store and was informed that they would fix the machine in approximately 7 to 10 days. Over two weeks later we were required to drive back to pick up our computer and were assured it was repaired. Two weeks later similar problems began; the computer’s fan was become loud and then the computer would shut down. A few weeks later the computer completely failed again. Therefore we went through the exact same process again. After approximately 3 weeks in the shop we picked up the computer and within days the process started again. So within 11 months of purchase we for the last time drove to the Apple Store again with the intent of returning the machine for a refund. We were met with a very hostile response from the Assistant Store Manager. She refused to discuss our problems at the front register, rather she insisted that we follow her to the far back corner of the store for resolution. There after much conversation she refused to provide us a refund and requested that she take a quick look at the machine. After one hour she concluded the problem was similar to prior problems with the power supply and required that it be replaced again. I told her I had no confidence in the machine or their ability to fix it and I requested a refund that was refused. I left the computer, keyboard, mouse and all software and manuals with her. There is another item of possible intrigue in this story. Each time I brought the computer back to the store there apparently was no system record of any previous repairs performed by Apple (Note: I have all documents related to previous repair and had them readily available on each visit). Each time this required a telephone call by store personnel to the Apple service center which apparently was successful in locating previous work orders. Store personnel seemed very confused why the work orders were not readily available. I am an auditor by training and I also found this interesting. This recurring issue along with a comment made by one Apple Store employee that some of the IMAC G5 machines were built with faulty parts from a manufacturer that Apple is engaged in litigation, makes me suspect that Apple knows more about my computer problems then they are informing me. This is a very unfortunate experience for us as we have many other Apple products that have work without any problems, a mini-Mac for my daughter, three I-pods for all of our kids and a Shuffle for me.

Recommended: No

Amount Paid (US$): 2800
Operating System: Macintosh
Processor speed: Don''t Know
RAM: More than 256
Internal Storage: SuperDisk
Hard Drive (GB): Over 50