Be careful of technical support !
Jan 29, 2011
Review by floridanew
Rated a Helpful Review
I have had mailto:AT@T U-Verse since Sept 2010. I just love it. It is a little
Recommend this product?
pricey for me since I am a widow and retired on a fixed income. Our TV reception was poor and now with my HD TV it is just about perfect. I also have the u-verse internet which is wonderful compared to what I have had in the past-dial up, cable and DSL. This is great and very dependable. I needed service only once around Christmas weekend and repair showed up within twenty minutes. It was a wiring problem here and they did not charge me for the call. They were very accommodating and the technician gave me a new surge protector to route the wires around to another room.
My main complaint is the technical support you get over the phone. I had to call for internet support a few days ago. The young guy had me change security and privacy settings that had nothing to do with the original problem. He erased all the cookies and the setting erased all my password history. I must have at least twelve passwords for different sites saves by Microsoft. I called back within two hours but the new tech could not fix it or tell me how and could not get the same man back or just wouldn't. I am not real computer savvy but I managed to go in and change things back. I will be very careful when I let anyone touch my settings. That is my advice to anyone who reads this. I trust HP support and Norton but not any other site. I had one technical support representative try something like this with a privacy setting and I went back and changed that also. By coincidence these two incidents were within a few days.
This young man from mailto:AT@T was mean to do this after I told him I had several passwords and I am not the best typist and also I am far-sighted that makes typing a little more difficult or dealing with some of these settings. In my opinion he should be fired. If I knew how to get through to a supervisor I would tell them what happened. They should always follow up with a customer survey, which they sometimes do.
I just wanted to say "BEWARE".
Amount Paid (US$): 90.00
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