- User Rating: OK
Pros:Nothing good to say about "Order Takers" or "Customer Service" reps! Techs saved the day!
Cons:AT&T at most levels albeit pleasant personnel is dysfunctional. Buyer Beware! Get it in writing!
The Bottom Line: With proper warning, RECORD all phone calls with AT&T reps. Copy chat sessions where promises are made and later broken. We'll be back with a fair product performance review soon.
I've been on this planet long enough to remember and use "Ma Bell" and I still have a Western Electric pots. In this review, I want to give AT&T's employees high marks for trying... even though they lack the cross training or resources to solve a multitude of problems. From AT&T field techs themselves, I've heard mixed reviews on AT&T's promotions versus product delivery. For this first review, I'd like to focus on that part of the equation.
I have not joined those who claim what follows is a "Bait and Switch" scheme on AT&T's part. While not a single AT&T employee can seem to explain it, I'm not willing to jump to that conclusion. I have posted this whole saga in AT&T's U-verse http://forums.att.com/t5/High-Speed-Internet-Access/U-verse-Nightmare-on-H-Street/td-p/2669625 under the heading U-verse Nightmare on H Street. So far, no one from AT&T has shown any interest.
For now, the key issue: What I ordered and paid for is not what I got and when questioned, AT&T's response falls short.
"Sorry, that package is not available to you, you will have to pay $39.95/month because we can't bundle your exiting AT&T phone service. You don't get the free gateway or $100 gift card for dumping Comcast either!" I tell them: "PLACE THE ORDER! I'll deal with that later. I want to confirm this service will be on its own pair and not on my existing phone pair." After leaving me on hold for a while, she came back and said "Yes... it will be on its own pair."
Well, that didn't happen either. Had it not been for a couple of patient dedicated field techs and their boss, I doubt it would have been corrected.
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Amount Paid (US$): 99.00